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The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service.


 
Course Outline
The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers:
- Practical skills
- Small group discussion
- Time to ask questions

What are your customer service nightmares?
✓ Dealing with irate customers
✓ Responding to customers who are very emotional
✓ Helping customers who do not get to the point
✓ Getting cooperation from co-workers

In only one day you will learn to
• Respond well to the 3 communication styles of stressed customers
• Solve problems quickly using win/win thinking
• Focus on can do responses to customer requests
• Build customer loyalty by improving effective listening

The We Care seminar has reached over 350,000 participants and seven three-year studies prove it gets results.

The We Care seminar has been successful in business, education and government, including Print Three, New York Life and Bay Optical.

For over 25 years, Leslie Rose has been a trainer and coach. His programs include Customer Service, effective Listening, Managing Stress and Humour. He presents public seminars, in-house and at conferences.

What participants say:

• “Leslie’s understanding of people made his presentation a complete success.”
        Dodie Teplinsky, Canadian Management Centre

• “I learned new ways to help angry customers.”.
        Bette Forester, FA Graphic Design

• “The seminar taught me how to resolve problems more quickly.”
        Lex Hudgin, CAA
Prerequisites & Certificates
Pre-Requisites

Certificates offered


Cancellation Policy

Map & Reviews
Leslie Rose Seminars
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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