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This 2.5-day official ITIL® V3 Foundations certification course provides you with a general overview of the IT Service Management Lifecycle

Course Outline

HiTech is accredited to provide ITIL education for the certification program and an authorized exam center.

The organization is accredited by the Examination Institute for Information Science (EXIN).

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.

FREE complete set of course materials

Who Should Attend?

  • Employees involved in the management of an IT Infrastructure who are required to work within working processes that are, or will be, organized according to ITIL.
  • Candidates who wish to progress further to the Practitioner or Manager's Certificate in IT Service Management or to certification in the area of ISO 20000.
  • Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines.
  • Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
  • Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.

Course Overview

This 2.5-day official ITIL® V3 Foundations certification course provides you with a general overview of the IT Service Management Lifecycle
There are over 100,000 ITIL® qualified professionals in 70+ countries today and more than 12,000 appearing for the exam every year.

Course Contents

The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity.

The course includes:
  • What is ITIL; its strategic and operational benefits; and an overview of ITILÂ’s certification program
  • ITILÂ’s key concepts, definitions and objectives
  • ITILÂ’s “service-driven lifecycle” approach, and the structure, components and processes and functions
  • A high level description of the main activities, goals and benefits
  • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
  • Key metrics and management reporting

Prerequisites & Certificates

There are no mandatory prerequisites. Work experience in IT services is recommended.

Certificates offered

Cancellation Policy
Unless stated otherwise on your confirmation all sales are final, cancellations more than 72 hours in advance will receive a credit to be used towards a future training class. Cancellations within 72 hours result in a loss of registration fee.

Map & Reviews
Last Minute Training
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Here are some reviews of the training vendor.
Could have used some more breaks. Other than that she was an excellent trainer and was very helpful on helping us with our Sharepoint developement. The trainer conducted the training in our office so that section should be N/A
Reviewed by 2016
Donna's knowledge on MS project is amazing! She was very very helpful.
Reviewed by 2016
The facility and start time were our fault (terrible, but I can't put that as it should not reflect on the vendor!) - incredibly, they offered to host us for the second course. The instructor (contract employee for GK) was hilarious, incredibly knowledgeable and quickly showed tips and tricks that were previously unknown to the students. It did not fit the original request, but was completely valuable. There were no handouts, but we didn't need them for what we were doing.
Reviewed by 2016
Training Provider has a great personality with a vast knowledge and experience and could be recommended to any business seeking ways of staff development.
Reviewed by 2016
This course was fabulous - and the instructor was both professional and interesting, she presented really well!
Reviewed by 2015
The trainer was fabulous. I quite enjoyed my time with her thank you so much!
Reviewed by 2015
Just wondering about accessibility for the building-is there an elevator?
Reviewed by 2015
Excellent course. Instructor able to tailor content to my requirements which made it more relevant. Good pace and content. Instructor had deep knowledge of the subject and provided me with several different tools to use in my job.
Reviewed by 2014
Enjoyed this class a lot - Jennifer was very approachable and gave excellent, practical examples that helped bring the lessons to life.
Reviewed by 2014
I am so suprised i was the only one student so there's a lot of opportunity to learn because the instructor is concentrated on you.
Reviewed by 2014
excellent Trainer - extremely knowledgeable.
Reviewed by 2014
My big issue was the location. Not a nice part of the Danforth. Also need hand soap in ladies washroom (was only dish soap).
Reviewed by 2014
The general course content were great and the Instrauctr Inam made understanding it easy
Reviewed by 2014
The course maybe could have more hands on training exercises. For example maybe watch a meeting in progress and have the participants take minutes of the video. As a group they would discuss that content would be included in the minutes.
Reviewed by 2014
It was just the instructor and I and that was awesome as we could be as specific as I wanted to me for my needs.
Reviewed by 2014
I found it extreamly helful. Thx
Reviewed by 2014
Facility marks are N/A (not applicable): Training was at our site, and that was VERY convinient.
Reviewed by 2014
Facility marks are not relevant since the training was done at the site of Taro Pharmaceuticals Inc.
Reviewed by 2014
Facility is clean but room is cold that is why I scored it low.
Reviewed by 2014
The course was perfect for my needs. I will definately make use of the information I learned. I appreciated the courteous and very helpful communications I had prior to the course as well.
Reviewed by 2013
Overall the course is useful however the course outline needs to be more structured in my opinion. The instructor should also be a little bit more knowledgeable in regards to specifics about MS Project as there is a very high level of experience with the software expected of them.
Reviewed by 2013
Keep it up !
Reviewed by 2012
It was GREAT ! Gordon is a good presenter with a lot of experience and knowledge.
Reviewed by 2012
We would have liked if the course covered Outlook as well as the other Office programs. In our first 2 online classes, there were problems with the audio and the teacher would sometimes cut out, or fast forward, and she could barely hear us at all so all quesitons had to be typed in the chat.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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