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Course rating of 0 Vendor rating of 5

This workshop focuses on the application and practice of the skills necessary to: Identify conflict resolution styles, Choose an effective conflict resolution strategy, Provide negative feedback, Respond to criticism, Disagree diplomatically.

Course Outline
Many frustrations and stresses can be traced to discomfort in handling conflict situations.

Workshop Outline:
This workshop focuses on the application and practice of the skills necessary to:
1. Identify conflict resolution styles
2. Choose an effective conflict resolution strategy
3. Provide negative feedback
4. Respond to criticism
5. Disagree diplomatically

  • Instructor presentation
  • A/V support
  • Full group discussion
  • Small group activities
  • Practice opportunities
• Differentiating aggressiveness, non- assertiveness and assertiveness
• Using assertive communication
• Being persuasive
• Providing negative feedback
• Saying no, without guilt
• Disagreeing diplomatically
• Controlling feelings and emotions
• Working with others to resolve conflicts
• Learning how to not manipulate or be manipulated
• Recognizing when to confront & when to ignore

Value Added Option: Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.
Prerequisites & Certificates

Certificates offered

Certificate of completion

Cancellation Policy
Cancellations with less than four weeks' notice are subject to the full fee. Participant substitutions can be made at any time.
Map & Reviews
Job Design Concepts Inc.
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Here are some reviews of the training vendor.
Sylvia was great; she made the time fly by and captured everyone's interest. Two thumbs up
Reviewed by 2015
It's good.
Reviewed by 2015
Fantastic course! Will be using alot of the tools in my everyday life.
Reviewed by 2015
Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I enjoyed and had commonalities with other students. It wasn't boring which was great!
Reviewed by 2015
already shared
Reviewed by 2013
the setting and presentation were great-
Reviewed by 2013
In overall it was a very good, informative course with a lot of interactions.
Reviewed by 2013
Perhaps have more support for the instructor , ie: someone from a real company demonstrating how they have put to use the "time man- agement tips to improve their own efficiency....maybe in a video or a written testimonial...with some concrete before/ after examples to help participants take away more "best practices" to try to use...
Reviewed by 2012
This course was fun and interactive, there was never a time where you were bored. Great teaching techniques, makes learning easy and fun!
Reviewed by 2012
I have no experience in minutes taking and I was looking forward to get the complete information to start doing that job for my company. This course was very helpful to me. I got all the necessary info and knowledge to feel cofident in starting taking minutes. The atmosphere was very comfortable and welcoming for me as a participant. Thank you for the great course!
Reviewed by 2012
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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