Communication Skills

The number one priority in every organization is communication effectiveness. Learning the strategies for performing positively, assertively and powerfully will enhance your career and personal success.

Course Outline

The number one priority in every organization is communication effectiveness. Learning the strategies for performing positively, assertively and powerfully will enhance your career and personal success.

Objectives: • To demonstrate concepts and approaches that will enhance interpersonal communication.
• To identify barriers to communication and learn the techniques to remove or minimize them.
• To analyze non-verbal communication and use it as a motivator.
• To increase listening effectiveness.
• To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction
• To practice assertive communication.
• To overcome any reluctance to deal with difficult situations
• To improve interpersonal relationships, job satisfaction and task accomplishment

Workshop Outline: The Communication Process
-Modes of communicating
-The impact of non-verbal communication
-Controlling feelings and emotions

Communication Barriers
-Identifying barriers
-Examining their consequences
-Developing ways to overcome barriers

Active Listening
-Removing personal biases
-Ensuring understanding
-Listening to body language

Questioning Skills
-The benefit of two-way communications
-Knowing how to ask
-Maintaining rapport

Structuring Communication
Organizing to persuade and influence
Using assertive language

Handling Difficult Situations
-Making unpopular requests
-Responding to unreasonable demands
-Saying no, without guilt
-Dealing with criticism
-Disagreeing diplomatically
-Collaborating in conflict situations
-Recognizing when to confront & when to ignore

Format:
• Instructor presentation
• Group exercises
• Full-group discussion
• Simulated experience

Value Added Option:
Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.

Additional Details

Pre-Requisites

Certificates offered

Cancellation Policy

Cancellations with less than four weeks' notice are subject to the full fee. Participant substitutions can be made at any time.

Map & Reviews

Job Design Concepts Inc.
[ View Provider's Profile ]

Reviews

 

We have not received any reviews specific to this course as yet, however here are some reviews of the training vendor.

   

N/A

Reviewed by David Z. 2011