Sharpen Your Listening Skills for Better Communication

Topics included in this course: Why is Communication so Important in the Workplace?; Barriers to Good Listening; Popular Listening Myths; Defining Listening vs. Hearing; The Productivity Factor; Are you a Good Listener?; Proactive vs. Passive...

Course Outline

• Why a Course on Active Listening?
  •  Why is Communication so Important in the Workplace?
  •  Barriers to Good Listening:

• Popular Listening Myths

• Defining Listening vs. Hearing

• The Productivity Factor

• Are you a Good Listener?

• Proactive vs. Passive Listening

• “Be Curious, Not Judgmental”

• “Tell Me a Story”
  • “Don’t Interrupt”

• “Seek first to Understand, and then be understood”
  • Providing Feedback in the form of Verification

• Actively Listening from the Heart
  • How to Listen with Empathy

• The 5 Core Emotions

• Effective Example of Empathy

• Skills Associated with Empathy

Your learning kit also includes:

• Summarizing
• Listening Patterns
• Listening with the Big Picture in Mind
• Personal Action Plan
• References

Additional Details

Pre-Requisites

Certificates offered

Certificate of completion

Cancellation Policy

Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.

Map & Reviews

Itplanit Services Corp.
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A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!

Reviewed by Oleg T. 2012