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The Polestar ITSM / ITIL Simulation provides an excellent foundation in the principles and practices of ITSM and is particularly suitable for people in organizations thinking of embarking on a service improvement initiative.


 
Course Outline
'Experiential Learning - Business Benefit or Fun and Games?

Many industry luminaries are hailing Experiential Learning as being the 'next big thing' in business education, with industry analysts Gartner predicting that by 2012, 50% of learning budgets will be spent on Experiential Education. This white paper explores the impact and benefits of adopting an Experiential Learning strategy in your organization.'

Polestar v.3 is the world’s first ITIL v.3 simulation, which brings to life the application of IT Service Management (ITSM) best practice through ITIL v.3 in the context of a realistic and exhilarating ITIL v.3 simulation scenario.

The IT Infrastructure Library (ITIL) is the most widely-accepted global framework for achieving best practice Service Management. The third version of the framework, ITIL v.3, launched in June 2007, offers a more strategic and service-oriented life-cycle approach to Service Management than previous ITIL iterations.

The simulation is played over a number of rounds within a single day. During post round reviews, participants are encouraged by the facilitator to adopt best practice in order to improve business performance.

Learning Objectives
Key to the success of this approach is that the participants generate the ideas for improvement (best practice) themselves. Although it may seem initially very simple, it becomes increasingly complex as the rounds progress. A range of service management functions must be applied if services to customers are to be maintained. The management functions and best practices are introduced during the post round reviews, with emphasis on input from the participants.

The simulation mirrors the real issues experienced in day to day business and bringing participants from a variety of departments to discuss possible solutions proves particularly powerful, with the consequence that improved cross-departmental communication is a key benefit of the day.

Who Should Attend
The Polestar ITSM / ITIL Simulation provides an excellent foundation in the principles and practices of ITSM and is particularly suitable for people in organizations thinking of embarking on a service improvement initiative.

Benefits of Attending
Organizations intending to implement ITIL v3 are faced with a significant ITIL education and awareness challenge. A wide-spread traditional ITIL v3 education program may be difficult to implement quickly - due to budgets, availability and other common organizational constraints.

In those circumstances, the best way to accelerate understanding of ITIL v3 is to experience it. ITIL simulations are a high-impact, energetic way to accelerate understanding and acceptance of the new features of ITIL v3 in any organization.

The underlying theme of fun and experiential learning reinforces the key best practice concepts in a way that is not only memorable but also leads to a real understanding of and buy-in to the whole idea and purpose of IT Service Management.
Prerequisites & Certificates
Pre-Requisites

Certificates offered

Certificate of completion


Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.
Map & Reviews
Itplanit Services Corp.
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Reviews
 

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Here are some reviews of the training vendor.
This course was very, very interesting due to the instructor. He was simple, gave good examples and made a few jokes. Also, being only 5 participants was a bonus for us as we were able to share our experiences in a timely manner.
Reviewed by 2016
I think there is too much material to cover in one session. It's a lot of information to absorb all at once.
Reviewed by 2013
The only thing I would add...if you know you don't have many participants, hands on practice would be great. I would like to have had more time applying what i learned in a diagram. Once I got back to my office...i didn't know how to move a shape and associated text together. I also would like to know where I can see all the shapes offered by visio instead of searching for the shape and not knowing what to call it?
Reviewed by 2013
The instructor was excellent. I was pleasantly surprised by how interesting she made a potentially dry subject appear. Non-stop, great snacks provided all day from ham/egg bagels for breakfast, muffins, Valentines chocolate, chips, popcorn, gumball machine, coffee, juices etc etc. Perfect location for me as it was 2 blocks from my office.
Reviewed by 2013
I had no problem with the instructor's technigues, methods or delivery of the course material. He made what was otherwise fairly dry material as interesting as he possible and augmented it with practical examples that the class could relate to. The training facility and staff were also comendable, however what can't be overlooked is the IT infrastructure. During the exam the problems with latency were so bad that it affected my ability to concentrate on the material. Prior to the exam I completed 2 practice exams on paper in 35 & 37 minutes respectively. Doing the exam online it took over 1.5 hrs because it would take between 30 & 60 sec to refresh the page and show the next question. At times when I attempted to go back and review quesgtions I had marked I found my original answer wasn't recorded & I'd have to answer the question a second time. By the end of 70 min I was so digruntled I couldn't wait to finish regardless of the end result. It may not seem fair to evaluate the favility in this manner, but as a student the outcome is the ultimate measurement of a training favility.
Reviewed by 2013
A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!
Reviewed by 2012
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