This 2 day workshop includes : Introduction to PAF, how to create PAF reinforcing, corrective or constructive feedback, applying PAF to a Real-life situation, the link between feedback and engagement.
- Course Outline
8.30 – 4.30
Section 1: Introduction to PAF Feedback 1. Welcome/Introduction/Objectives/Workshop Content
1.2 Course Objective/Workshop Content
2. Participant Intro and Objectives
3. Important Information
3.1 Course Material
4. Setting the Baseline: PAF Corrective Feedback to Andy
4.1 Introduction to Andy Case
4.5 Summary of Pitfalls
4.6 Explanation of the Root Cause
4.7 Conclusion Rock and a Hard Place
5. Overview Comparison with the PAF Technique
5.1 Demo of what PAF feedback to Andy sounds like
5.2 Overview of components / why it overcomes pitfalls
Section 2: How to create PAF Reinforcing Feedback 1. Introduction to Reinforcing Feedback
2. How to Create PAF Reinforcing Feedback
2.1 Components of Reinforcing Feedback (Job-Aid)
2.2 Illustrative example: Reinforcing Feedback to Andy
2.3 Walk-though example: Reinforcing Feedback to Ann
2.4 Exercise #2: Giving Reinforcing Feedback to Steve
Section 3: How to create PAF Corrective Feedback 1. Introduction to Corrective Feedback
1.1 Why we have to tweak the approach used for reinforcing feedback
2. How to tweak PAF to create Corrective Feedback (Job-Aid)
2.1 Illustrative example: Corrective Feedback to Andy
2.2 Walk-though example: Corrective Feedback to Jim
2.3 Exercise #3: Giving Corrective Feedback to John
2.4 Exercise #4: Giving Corrective Feedback to Larry and David
Section 4: How to create PAF Constructive Feedback 1. Introduction to Constructive Feedback
1.1. Modifying Corrective PAF to create Constructive Feedback for
people who do NOT report to you
2. Creating Constructive Feedback
2.1 Exercise #5: Constructive Feedback to Manager
Section 5: Applying PAF to a Real-life Situation 1. How to choose your situation
1.1 When to use PAF/When not to use PAF (The difference between
FEEDBACK and DISCIPLINE – where the line falls)
2. Exercise 6: Real-Life Application
2.1 Choose your situation
2.2 Read the examples in Take-Home Material
2.3 Think about how you would create feedback but do not do the
work (when/then’s etc.)
8.30 – 4.30
Section 5: Applying PAF to a Real-life Situation (cont) 2. Exercise 6: Real-Life Application (continued)
2.4 Review situation with classmates/facilitators
2.5 Prepare role-plays
2.6 Peer/facilitator review of 30-second sound-bytes
2.7 Conduct role-plays with feedback
2.7 Conduct role-plays with feedback (continued)
Section 6: The Bigger Picture The Bigger Picture: The link between feedback and engagement
Psychology of motivation – a manager’s perspective
What is in it for you to use PAF with your employees?
Close and Evaluations
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to email@example.com.
- Map & Reviews
Itplanit Services Corp.
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