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Course Outline
Advanced Organizational Tools
  • Managing Folders
  • Creating Folders
  • Renaming Folders
  • Moving and Deleting Folders
  • Moving Messages to Folders
  • Step-By-Step
  • Skill Sharpener
Mail Management Tools
  • Creating a Simple Rule
  • Using the Rules and Alerts Wizard
  • Using the Organize Pane
  • Step-By-Step
  • Skill Sharpener
Security Tools
  • Using the Junk E-Mail Filter
  • About the Phishing Filter
  • About Automatic Downloads
  • Applying Blocked and Safe Senders Lists
  • Step-By-Step
  • Skill Sharpener
Instant Search
  • Installing Instant Search
  • Using the Instant Search Menu
  • Performing an Instant Search
  • Using the Query Builder
  • Step-By-Step
  • Skill Sharpener
Search Folders
  • About Search Folders
  • Creating Search Folders
  • Customizing Search Folder
  • Using Search Folders
  • About Favorite Folders
  • About Shortcut Groups
  • Step-By-Step
  • Skill Sharpener
Finding Items in Outlook
  • Opening Advanced Find
  • Using Advanced Find
  • Finding Contacts
  • Step-By-Step
  • Skill Sharpener
Case Study
Review Questions

A Word Primer
Selecting Text

  • Selecting Text with the Mouse
  • Selecting Text with the Keyboard
  • Selecting Text and Objects with the Ribbon
  • Tips and Tricks
  • Step-By-Step
  • Skill Sharpener
Moving Text
  • Cutting, Copying, and Pasting Text
  • Using the Office Clipboard
  • Dragging and Dropping Text
  • Finding Text
  • Replacing Text
  • Step-By-Step
  • Skill Sharpener
Adding Fonts to Text
  • What is a Font?
  • Choosing a Font Type
  • Changing the Font Size
  • Applying Text Effects
  • Applying Font Color
  • Applying Highlighting
  • Changing Font’s Case
  • Step-By-Step
  • Skill Sharpener
Advanced Text Effects
  • Using the Format Painter
  • Adding Drop Caps
  • Applying a Quick Style
  • Aligning and Justifying Text
  • Step-By-Step
  • Skill Sharpener
Case Study
Review Questions

Doing More in a Mail Message
Formatting Paragraphs

  • Indenting A Paragraph
  • Changing Paragraph Spacing
  • Adding Borders or Shading
  • Using the Borders and Shading Dialogue
  • Step-By-Step
  • Skill Sharpener
  • Polishing Your Message
  • Creating a Bulleted or Numbered List
  • Adding Hyperlinks
  • Setting the Page Color
  • Using Themes
  • Checking Your Spelling
  • Step-By-Step
  • Skill Sharpener
Adding Word Elements
  • Adding Tables
  • Adding Pictures and ClipArt
  • Adding Shapes
  • Adding SmartArt
  • Adding Text Boxes
  • Adding WordArt
  • Step-By-Step
  • Skill Sharpener
Adding Outlook Elements
  • Adding a Calendar
  • Adding a Business Card
  • Adding Other Outlook Items
  • Step-By-Step
  • Skill Sharpener
Case Study
Review Questions

Using E-Mail Features
Mail Formats

  • Switching Between Formats
  • About Plain Text
  • About Rich Text Format
  • About Hyper Text Markup Language (HTML)
  • Step-By-Step
  • Skill Sharpener
Signatures and Stationery
  • Creating A Signature
  • Editing a Signature
  • Setting Signature Options
  • Using Signatures
  • Setting Themes
  • Using Stationery
  • Step-By-Step
  • Skill Sharpener
Changing Message Options
  • Setting Message Priority
  • Marking a Message for Follow-Up
  • Showing and Hiding Fields
  • Working with Multiple E-Mail Accounts
  • Requesting Delivery and Read Receipts
  • Step-By-Step
  • Skill Sharpener
Advanced Message Options
  • Adding Voting Options
  • Changing the Reply-To Address
  • Delaying Delivery
  • Saving Your Message outside Sent Item
  • Step-By-Step
  • Skill Sharpener
Case Study
Review Questions

Understanding E-Mail Accounts
E-Mail Accounts Overview

  • Setting up Your E-mail Account
  • Overview of E-mail Account Types
  • Setting Send/Receive Options
  • Step-By-Step
  • Skill Sharpener
Microsoft Exchange Server
  • Setting up an Exchange Mailbox
  • How an Exchange Mailbox Looks
  • How an Exchange Mailbox Works
  • Extra Features Available on Exchange
  • Step-By-Step
  • Skill Sharpener
  • Setting up a POP3 Mailbox
  • How a POP3 Account Looks
  • How a POP3 Account Works
  • Additional Features
  • Step-By-Step
  • Skill Sharpener
  • Setting up an IMAP Mailbox
  • How an IMAP Mailbox Looks
  • How an IMAP Mailbox Works
  • Additional Features
  • Skill Sharpener
  • Setting up an HTTP Mailbox
  • How an HTTP Account Looks
  • How an HTTP Account Works
  • Additional Features
  • Step-By-Step
  • Skill Sharpener
  • Setting up an RSS Feed
  • How an RSS Feed Looks
  • How an RSS Feed Works
  • Additional Features
  • Step-By-Step
  • Skill Sharpener
Case Study
Review Questions

Prerequisites & Certificates

Outlook 2007 Foundation

Certificates offered

Certificate of completion

Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.
Map & Reviews
Itplanit Services Corp.
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Here are some reviews of the training vendor.
This course was very, very interesting due to the instructor. He was simple, gave good examples and made a few jokes. Also, being only 5 participants was a bonus for us as we were able to share our experiences in a timely manner.
Reviewed by 2016
I think there is too much material to cover in one session. It's a lot of information to absorb all at once.
Reviewed by 2013
The only thing I would add...if you know you don't have many participants, hands on practice would be great. I would like to have had more time applying what i learned in a diagram. Once I got back to my office...i didn't know how to move a shape and associated text together. I also would like to know where I can see all the shapes offered by visio instead of searching for the shape and not knowing what to call it?
Reviewed by 2013
The instructor was excellent. I was pleasantly surprised by how interesting she made a potentially dry subject appear. Non-stop, great snacks provided all day from ham/egg bagels for breakfast, muffins, Valentines chocolate, chips, popcorn, gumball machine, coffee, juices etc etc. Perfect location for me as it was 2 blocks from my office.
Reviewed by 2013
I had no problem with the instructor's technigues, methods or delivery of the course material. He made what was otherwise fairly dry material as interesting as he possible and augmented it with practical examples that the class could relate to. The training facility and staff were also comendable, however what can't be overlooked is the IT infrastructure. During the exam the problems with latency were so bad that it affected my ability to concentrate on the material. Prior to the exam I completed 2 practice exams on paper in 35 & 37 minutes respectively. Doing the exam online it took over 1.5 hrs because it would take between 30 & 60 sec to refresh the page and show the next question. At times when I attempted to go back and review quesgtions I had marked I found my original answer wasn't recorded & I'd have to answer the question a second time. By the end of 70 min I was so digruntled I couldn't wait to finish regardless of the end result. It may not seem fair to evaluate the favility in this manner, but as a student the outcome is the ultimate measurement of a training favility.
Reviewed by 2013
A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!
Reviewed by 2012

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