- Conflict Management Training
- Handle Challenging People in the Workplace - How Not to Be a Victim
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. This workshop will help you identify some of the ways you may be contributing to these problems & give you some strategies ..
- Course Outline
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life as well. Rejuvenate the way you deal with the people who surround you.
How Can I Avoid “Creating” a Difficult Person?
The “What Happened” Conversation
The ‘Feelings’ Conversation
The ‘Identity’ Conversation
The Power of Positive Language
The 6 Key Skills to Active Listening
The 5 Methods of Dealing with Conflict
Types of Difficult People and Tips on How to Deal with Them
HOSTILE AGGRESSIVES – 3 Types
1. Sherman Tank
TALKS TOO MUCH
FINAL TIPS to Help you Cope
Your learning kit also includes:
MY DIFFICULT PERSON STRATEGY
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to firstname.lastname@example.org.
- Map & Reviews
Itplanit Services Corp.
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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