Handle Challenging People in the Workplace - How Not to Be a Victim

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. This workshop will help you identify some of the ways you may be contributing to these problems & give you some strategies ..

Course Outline

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people.  They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.  This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life as well.  Rejuvenate the way you deal with the people who surround you.

Group Discussion

How Can I Avoid “Creating” a Difficult Person?
                Underlying Conversations
                                The “What Happened” Conversation
                                The ‘Feelings’ Conversation
                                The ‘Identity’ Conversation

                The Power of Positive Language

The 6 Key Skills to Active Listening

Handling Conflict
                The 5 Methods of Dealing with Conflict

Types of Difficult People and Tips on How to Deal with Them
HOSTILE AGGRESSIVES – 3 Types
                                1.            Sherman Tank
                                2.            Sniper
                                3.            Exploder
Coping Techniques
 
COMPLAINERS
 
CLAMS

SUPER AGREEABLES
 
NEGATIVISTS

KNOW-IT-ALLS
                1. Bulldozers
                2. Balloons
 
INDECISIVE STALLERS

TALKS TOO MUCH

FINAL TIPS to Help you Cope    

Your learning kit also includes:
MY DIFFICULT PERSON STRATEGY
References

Additional Details

Pre-Requisites

Certificates offered

Certificate of completion

Cancellation Policy

Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.

Map & Reviews

Itplanit Services Corp.
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A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!

Reviewed by Oleg T. 2012