Essential Management Strategies for the Administrative Assistant

This 2-day workshop is intended to help those in support positions understand their roles & responsibilities. We'll discuss new strategies for handling their workload, through enhancing organization skills & ability to prioritize.

Course Outline

This is a two-day workshop intended to help those in support positions understand their roles and responsibilities.  They will discuss new strategies for handling their workload, through enhancing organization skills and ability to prioritize. They will also explore ways to work effectively in a team environment, by enhancing critical communication skills.

Learning Objectives: *        Understand the importance of a professional presence on the job.
*        Improve ability to organize, plan, prioritize and self-manage.
*        Identify ways to problem-solve more cratively
*        Improve critical communication skills such as listening actively, and asking open questions to gather information.
*        Develop strategies for managing difficult situations and people

Workshop Outline and Methodology: Facilitators use a variety of training methods for each workshop, including large group discussions, individual work and reflection, small group discussions and exercises, case studies and simulations for role play. 

• My Job as an Admin
• Defining Management
• The 7 Essential Management Skills
• Power vs Authority - Are they the same?
• The 5 sources of Power available to Managers
• What is an Enabler?
• Enabling & Value
• The Value of Communication
• Body Language
• The 7 Steps to Active Listening
• Tips to Creating a Professional Image
• Direct Assertive Statements
• The Planning Cycle and Your Part
• Consider Your Future
• Personal Action Plan

Additional Details

Pre-Requisites

Certificates offered

Certificate of Completion

Cancellation Policy

Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.

Map & Reviews

Itplanit Services Corp.
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A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!

Reviewed by Oleg T. 2012