Learn: in:
» back to Search Results

Course rating of 0 Vendor rating of 4


This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.


 
Course Outline
This course prepares students for both CompTIA A+ Exams 2009 Edition

Required exams: CompTIA A+ Essentials, CompTIA A+ Practical Application

Number of questions: 100 for each exam; Length of test: 90 minutes each ; Passing score: 675 for CompTIA A+ Essentials, 700 for CompTIA A+ Practical Application on a scale of 100-900

Exam codes:

220-701 for CompTIA A+ Essentials; 220-702 for CompTIA A+ Practical Application

This course includes the following student package:
CompTIA A+ Certification: Essentials, 2009 Edition + CertBlaster, Student Manual (978-1-4260-1780-3)
CompTIA A+ Certification: Practical Application, 2009 Edition + CertBlaster, Student Manual (978-1-4260-1778-0)
CompTIA A+ Certification: Essentials, 2009 Edition CourseCARD (978-1-4260-1874-9)
CompTIA A+ Certification: Practical Application CourseCARD (978-1-4260-1875-6)
*Multimeter (978-1-4239-5423-1)
*22-piece toolkit with wrist strap (978-1-4239-5424-8)
*Carrying case (978-1-4239-5826-0)

Reduce price 15% if exam is not required

Who should attend? This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills.The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA's "A+ Certification" exams or other similar qualifications. Additional self-study time is required post training to successfully prepare for both exams.

Course Outline A+ Essentials
Prerequisites: One of the following courses or have equivalent experience:
· Windows 7: Basic
· Windows Vista: Basic
· Windows XP: Basic
· Windows 2000: Basic

Unit 1: Troubleshooting methodology
Topic A: Troubleshooting models
Topic B: Professionalism

Unit 2: Operating systems
Topic A: Operating system fundamentals
Topic B: Directory and file management
Topic C: File and folder permissions

Unit 3: Electricity and power supplies
Topic A: Electrical safety
Topic B: Power supplies

Unit 4: CPUs and motherboards
Topic A: Central processing units
Topic B: Packaging, slots, and cooling techniques
Topic C: Motherboards

Unit 5: The Basic Input/Output System
Topic A: The BIOS and CMOS
Topic B: The POST and boot processes

Unit 6: Memory systems
Topic A: Memory
Topic B: Memory packaging
Topic C: Memory monitoring
1 of 3

Unit 7: Bus structures
Topic A: Buses
Topic B: The PCI bus
Topic C: Video buses

Unit 8: Expansion cards
Topic A: Drive adapters
Topic B: Video cards
Topic C: Sound cards
Topic D: Internal modems

Unit 9: Peripheral connection types
Topic A: Peripheral connection types
Topic B: PS/2 connections
Topic C: USB connections
Topic D: FireWire connections
Topic E: Multimedia connections

Unit 10: Data storage devices
Topic A: Hard drives
Topic B: Optical drives
Topic C: Removable storage devices
Topic D: Drive maintenance

Unit 11: Video output and image input devices
Topic A: Monitors
Topic B: Scanners and cameras

Unit 12: Printers
Topic A: Printing technologies
Topic B: Printer installation and optimization

Unit 13: Connecting computers
Topic A: Networking concepts
Topic B: Wired network connections
Topic C: Basic internetworking devices

Unit 14: Networking computers
Topic A: Addressing
Topic B: Client configuration

Unit 15: Portable computers
Topic A: Notebook computers
Topic B: Notebook issues

Unit 16: Monitoring and management
Topic A: System monitoring
Topic B: System performance
CompTIA A+: Essentials, 2009 Edition (Windows 7)
Topic C: System management

Unit 17: Operating system troubleshooting
Topic A: Windows startup
Topic B: System troubleshooting

Unit 18: Security
Topic A: Operating system security
Topic B: Windows Encrypted File System
Topic C: Security hardware
Topic D: The human aspects of security

Unit 19: Windows installation and upgrades
Topic A: Windows installation
Topic B: Upgrades

Unit 20: Safety and maintenance
Topic A: Safety and hazards
Topic B: Computer maintenance
Topic C: Safe work practices
Topic D: Disposing of computer equipment

Unit 21: Troubleshooting hardware
Topic A: Backups
Topic B: Hardware problems

Appendix A: System cases
Topic A: System cases

Appendix B: CompTIA A+ acronyms
Topic A: List of abbreviations

Appendix C: Certification exam objectives map
Topic A: Comprehensive exam objectives

Practical Application
Prerequisites: CompTIA® A+® Certification: Essentials

Unit 1: Power systems
Topic A: Power supplies
Topic B: Power supply troubleshooting

Unit 2: CPUs and motherboards
Topic A: CPU and motherboard installation
Topic B: Motherboard troubleshooting

Unit 3: Memory systems
Topic A: RAM installation
Topic B: Memory troubleshooting

Unit 4: Expansion cards
Topic A: Host system interaction
Topic B: Expansion card installation
Topic C: Expansion card troubleshooting
Topic D: Port, cable, and connector troubleshooting

Unit 5: Data storage devices
Topic A: Hard drives
Topic B: Optical drives
Topic C: Removable storage devices
Topic D: Storage device troubleshooting

Unit 6: Printers and scanners
Topic A: Maintenance
Topic B: Troubleshooting

Unit 7: Mobile computing
Topic A: Configuration
1 of 2
Topic B: Component replacement and troubleshooting

Unit 8: Windows management
Topic A: Directory and file management
Topic B: Resource management
Topic C: Remote management

Unit 9: Windows maintenance
Topic A: Monitoring
Topic B: Maintenance
Topic C: Task Scheduler
Topic D: Troubleshooting

Unit 10: SOHO networking
Topic A: Networking basics
Topic B: Installing a wireless network

Unit 11: Network troubleshooting
Topic A: Troubleshooting basics
Topic B: Troubleshooting the network

Unit 12: Security
Topic A: Common security threats
Topic B: Implementing and troubleshooting security

Appendix A: Binary, octal, and hexadecimal numbering
Topic A: Count like a computer

Appendix B: CompTIA acronyms
Topic A: Acronym list

Appendix C: Certification exam objectives map
Topic A: Comprehensive exam objectives

CompTIA A+ Certification: Practical Application (2009 Edition)
Prerequisites & Certificates
Pre-Requisites

Ideally, you should have successfully completed the "PC Fundamentals" course or have some basic experience of using a PC, Windows, and browsing the web. It is recommended that you have the following skills and knowledge before starting this course: * Start the computer and navigate the Desktop * Use Windows Explorer to create directories and subdirectories; and move, copy or rename files and directories * Use Internet Explorer to view websites * Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices * Install and configure basic peripheral devices * Identify types and characteristics of portable computers * Install and configure Microsoft Windows 2000 and Microsoft Windows XP * Perform basic PC maintenance and troubleshooting * Understand fundamental principles of securing IT systems and working safely * Communicate effectively with customers * Install and configure print and imaging devices * Understand fundamental principles of implementing LANs and internet access * performance objectives * Upon completion of the course, participants will be able to accomplish the following: * Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices * Install and configure basic peripheral devices * Identify types and characteristics of portable computers * Install and configure Microsoft Windows 2000 and Microsoft Windows XP * Perform basic PC maintenance and troubleshooting * Understand fundamental principles of securing IT systems and working safely * Communicate effectively with customers * Install and configure print and imaging devices * Understand fundamental principles of implementing LANs and internet access * Describe PC support industry job roles * Perform preventative maintenance using approved tools and products * Assemble, disassemble, and upgrade PC and notebook components * Configure and update BIOS/CMOS * Troubleshoot, optimise, and upgrade hardware * Troubleshoot and maintain printers and scanners * Manage Windows using command line tools and edit the Registry * Use Remote Tools to maintain and troubleshoot systems * Use tools to recover or restore a damaged installation * Configure and troubleshoot local network and wireless connections * Configure and manage users, groups, and shared resources * Configure internet connections and browser security options

Certificates offered


Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.
Map & Reviews
Itplanit Services Corp.
[ View Provider's Profile ]

Reviews
 

This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.

Here are some reviews of the training vendor.
This course was very, very interesting due to the instructor. He was simple, gave good examples and made a few jokes. Also, being only 5 participants was a bonus for us as we were able to share our experiences in a timely manner.
Reviewed by 2016
I think there is too much material to cover in one session. It's a lot of information to absorb all at once.
Reviewed by 2013
The only thing I would add...if you know you don't have many participants, hands on practice would be great. I would like to have had more time applying what i learned in a diagram. Once I got back to my office...i didn't know how to move a shape and associated text together. I also would like to know where I can see all the shapes offered by visio instead of searching for the shape and not knowing what to call it?
Reviewed by 2013
The instructor was excellent. I was pleasantly surprised by how interesting she made a potentially dry subject appear. Non-stop, great snacks provided all day from ham/egg bagels for breakfast, muffins, Valentines chocolate, chips, popcorn, gumball machine, coffee, juices etc etc. Perfect location for me as it was 2 blocks from my office.
Reviewed by 2013
I had no problem with the instructor's technigues, methods or delivery of the course material. He made what was otherwise fairly dry material as interesting as he possible and augmented it with practical examples that the class could relate to. The training facility and staff were also comendable, however what can't be overlooked is the IT infrastructure. During the exam the problems with latency were so bad that it affected my ability to concentrate on the material. Prior to the exam I completed 2 practice exams on paper in 35 & 37 minutes respectively. Doing the exam online it took over 1.5 hrs because it would take between 30 & 60 sec to refresh the page and show the next question. At times when I attempted to go back and review quesgtions I had marked I found my original answer wasn't recorded & I'd have to answer the question a second time. By the end of 70 min I was so digruntled I couldn't wait to finish regardless of the end result. It may not seem fair to evaluate the favility in this manner, but as a student the outcome is the ultimate measurement of a training favility.
Reviewed by 2013
A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!
Reviewed by 2012
need-to-train-a-group-banner

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

This page has been viewed 376 times.