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We all know that it is far more costly to get new clients than it is to keep the ones we have. This session explores many ways to develop partnerships with your clients that turn them into your best salespeople.


 
Course Outline
We all know that it is far more costly to get new clients than it is to keep the ones we have. This session explores many ways to develop partnerships with your clients that turn them into your best salespeople.

  • Do you know the red flags to watch for that may indicate the potential loss of a client?
  • Can you clearly state that you have a client-driven environment?
  • Do you document and review errors periodically even though you have fixed the initial problem?
  • If a customer leaves you for another supplier, do you still keep in touch with them?
  • If a customer has left another supplier to give you their business, do you ask them what their “pains” were in the past?

These key areas plus many more will be discussed to ensure you have a healthy customer service culture that keeps customers coming back. Particularly in our current economic climate, we must go above and beyond the existing level of customer service we offer to make sure our clients are not swayed away by someone else.

Client surveys are a common method of collecting information on existing service levels and the future wants and needs of your customers. If the survey has a high “selling-mode” feel to it, however, it may not get you the information you are looking for and also lower the response rate. It is important to ask questions in various ways – yes or no answers, service ranking from 1 to 5 and a few open-ended questions. Most importantly, when you do get responses, action must be taken immediately to try to improve any negative comments or low rankings. If you simply use the responses as sales leads for upselling, you may miss opportunities to strengthen your relationships and keep your clients around longer. It will also hinder the chances of having the same customers respond to future surveys.

What can you be doing differently with your customers to really make your company stand out?

Prerequisites & Certificates
Pre-Requisites

pre-registration is required

Certificates offered


Cancellation Policy
Cancellation must be received within 6 business days before the scheduled training and/or coaching services delivery to get a refund of fees paid. Refund will not be provided for cancellation within 5 business days before the delivery date.
Map & Reviews
Insight Coaching and Consulting
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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