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Presenting Skills essentials. This is day 2 of the ICSA train the trainer program and is all about presenting your training program.


 
Course Outline
For many people, the biggest problem isn’t planning an effective training session; it’s the execution part that brings them trouble. A great presentation can fail if not properly delivered. This program highlights and discusses many important features of an effective presentation that are guaranteed to bring success to any training agenda.

WHO SHOULD ATTEND? This highly interactive and presentation focused course is designed for those looking to improve on their current skill set. This program is ideal for those who have training activities included in their job accountabilities on a full- or part-time basis and are responsible for some stand-up training. This program is also highly recommended for those who aspire to become trainers and those trainers who wish to enhance their skills.

HIGHLIGHTS OF WHAT YOU WILL LEARN*
  • Power Presentation Skills
  • Techniques and Delivery Strategies
  • Effective use of training tools and audio visual aids
  • Overcoming reistance and Encouraging participation from trainees

PROGRAM OUTLINE This 1 day hands-on program involves a variety of activities to enhance the learning experience. The modules have been upgraded and designed to instill the most important and proven training methods in the participants.  This is the 2nd day of a two day train the trainer course


 TOPICS INCLUDE*: Module 5: Presentation Principles
  • Power Presentation Skills
  • Training Techniques & Delivery Strategies
  • Using Training Tools Effectively
  • Dealing with Problem Learners & Overcoming Resistance
Module 6: Environment and Equipment
  • How, when and why use of audio visual aids and other training technology
  • Body language and intentional movement
Module 7: Develop – Design – Deliver – Details
  • Organizing the presentation
  • Delivering the presentation
  • Engaging participants with effective interaction techniques

This ICSA-TC workshop includes helpful checklists, worksheet forms and access to 1-on-1 and
group coaching after completing this program. On site sessions are available upon requests.

* Subject to change based on research and customer needs

BIO– Corey Atkinson, Professional Speaker & Corporate Trainer Corey is a sharp and seasoned training specialist who exemplifies leadership in all walks of life. As a professional speaker, corporate trainer and consultant, Corey works with clients to enhance their clients’ customer experience and strengthen their service skills. He is energetic, entertaining, but most of all educating - a  respected instructor, who has a natural ability to connect with all levels of a business - from the CEO to Customer Service Representatives. With over 10 years of experience in numerous organizations - both for profit and non-profit, has allowed Corey to become a recognized professional in customer service and leadership.
Participants of workshops facilitated by him provide exceptional feedback with comments such as "fun and interactive" and "knowledgeable with meaningful examples".
Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

certificate of completion


Cancellation Policy
Participant cancellation or rescheduling request must be received in writing/email 10 or more business days prior to the class start date. An administrative charge of 20% will be made for all cancellations or reschedules. No refund is available if the registration is cancelled less than 10 business days prior to the class start date or if an attendee fails to attend. Another attendee can be substituted at any time.
Map & Reviews
Customer Service Professionals Network (CSPN)
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Here are some reviews of the training vendor.
The Instructor involved the entire group through the day. This made the course much more interesting and enjoyable being able to participate regularly. He also added a lot of humour.
Reviewed by 2013
the course was excellent, a good refreshmnet course of hwat is important in customer service. The training provider was excellent and she know how to present the material properly in order for the students to understand.
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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