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Learn how to design, secure, and support wireless networks through detailed course discussion and a broad range of hands-on configuration and testing exercises. Learn in-depth security principles and troubleshooting techniques.


 
Course Outline
Learn how to design, secure, and support wireless networks through detailed course discussion and a broad range of hands-on configuration and testing exercises. Learn in-depth security principles and troubleshooting techniques.
Gain a full understanding of how radio frequency affects networking so you can perform site surveys, design a high-performance network, and protect both users and sensitive data from potential intruders.
After covering fundamental concepts of deploying a secure WLAN, you will explore advanced topics such as VoWLAN deployments, seamless mobile connectivity, and detailed wireless frame analysis. Enterprise class hardware and software tools are used during live lab exercises in order to simulate a state-of-the-art production environment.
This course is excellent as part of an overall study strategy for the CWNP certification CWNA. Full CWNA discussion concepts are covered with lab emphasis on real-world solutions, as well as many CWSP and CWNE concepts.
This class is also part of our Wireless Specialist Certificate track.
Preparing for the CWNA certification? This course includes a CWNA study guide, certification practice exam, and test voucher.

What You'll Learn €¢ Radio frequency properties, behaviors, and regulations, and how they affect networking
€¢ Wireless standards, including 802.11 extensions a, b, g,, and n
€¢ General troubleshooting tips to common real-world 802.11a/b/g issues
€¢ General parameters for performing a successful site survey, along with software tools that reduce time and expense
€¢ Device-level Wi-Fi communications processes
€¢ Why 802.11a/b/g networks operate the way they do and how to apply that knowledge when faced with problems that stump most network administrators
€¢ Using wireless network analyzers to capture live data and pinpoint potential network issues
€¢ How using radio frequency makes wireless networks vulnerable
€¢ The most common wireless threats and how to detect and defend against them
€¢ Wireless security standards for keeping unauthorized users out and maintaining wireless data privacy
€¢ The application of 802.11i/WPA2 standards, including 802.1X/EAP, and the devices used to apply them
€¢ Wireless intrusion detection and why it's essential for maintaining a secure network

Course Outline 1. Wireless Data Communications
€¢ The Need for Wireless Applications
? Common Wireless Applications
€¢ The Wireless Link
€¢ Wireless Networking Technologies
? Peer to Peer
? WLANs
? Wireless Broadband
€¢ Wireless Access Methods
? Fixed Access
? Nomadic Access
? Mobile Access
€¢ Wi-Fi Versatility

2. WLAN Infrastructure
€¢ The Basic Service Set
€¢ Access Points
? Basic AP Operation
€¢ WLAN Controllers
€¢ Wi-Fi Stations
? Wi-Fi Client Software
€¢ Service Set Identifier
€¢ The Extended Service Set

3. WLAN Standards
€¢ WLAN Organizations
? The IEEE
? The Wi-Fi Alliance
€¢ The IEEE 802.11 Standard
? The 802.11 Physical Layer
? The 802.11 MAC Layer
€¢ 802.11 Amendments
? 802.11a
? 802.11b
? 802.11g
? 802.11n
€¢ 802.11 and Wi-Fi
? 802.11 Amendments and Wi-Fi Certifications

4. RF Fundamentals
€¢ Signal Strength
? Reading Signal Strength
? Transmitter Power
? Measuring Antenna Gain
? Cables, Connectors, and Accessories
? Signal Propagation
€¢ Multipath
? Identifying Multipath
? Solving Multipath Problems

5. Antennas
€¢ Antenna Operation
? Baseband RF to Radio Waves
€¢ Antenna Types
? Omnidirectional Antennas
? Semidirectional Antennas
? Highly Directional Antennas
€¢ Antenna Coverage Patterns
? Antenna Beamwidth
? Antenna Mounting

6. WPA/WPA2 Authentication
€¢ 802.11 Security Amendments
€¢ 802.11i Robust Security Networks
? RSN Authentication Options
€¢ Preshared Key
? Small Network
? PSK Vulnerability
? Preshared Key Design
€¢ 802.1X
? Extensible Authentication Protocol
? 802.1X/EAP Design
€¢ 802.1X/EAP Authentication
? Mutual Authentication and Key Negotiation
? Enterprise Authentication
? EAP-TLS
? EAP-PEAP
? Choosing an EAP Type

7. WPA/WPA2 Encryption
€¢ WLAN Encryption
? Wired Equivalent Privacy
€¢ WPA/WPA2 Encryption Options
€¢ RC4 Encryption
? Secure Stream Cipher
€¢ TKIP Improvements
? TKIP Operation
€¢ AES-CCMP
? AES-CCMP Similarities to TKIP
? AES-CCMP Operation
€¢ 802.11i Encryption Summary
? Automatic Encryption Selection
? Encrypting in the Real World

8. WLAN Operation
€¢ 2.4 GHz Channels
? 2.4 GHz Networks
? Channel Design
€¢ 5 GHz Channels
? 5 GHz Networks
€¢ 802.11 Channel Access
€¢ CSMA/CA
? A Clear Channel
€¢ Interframe Spacing
€¢ Random Backoff Time
? The Contention Window
? Winning Arbitration
€¢ Acknowledgements
? After the Acknowledgement
€¢ An Arbitration Example
? Timelines
? IFS Timeless
? Backoff Timelines
? Frame Timelines
? ACK Timelines
€¢ Effects of Arbitration

9. Mixed Mode Operation
€¢ Mixed Mode Networks
€¢ 802.11b/g Mixed Mode
? Protection Mechanism
? Enabling Protection
€¢ 802.11g/n Mixed Mode
? 802.11n Greenfield
? 802.11 g/n Mixed Mode AP
? Nearby 802.11g AP
€¢ 802.11n 2.4 GHz Problems
€¢ 802.11n 5 GHz
€¢ Mixed Mode Best Practices

10. Security Design
€¢ RSN Concerns
? General Security Approach
€¢ Wireless Data Security
? Eavesdropping
? Encryption Options
€¢ Network Security
€¢ RF Denial
? Client Testing Software
? DoS: Connection Loss
? DoS Response
? Network Rogue APs
? Rogue AP Response
€¢ MAC Address Spoofing
€¢ Endpoint Security
? Evil Twin Rogue APs
? ESS
? NAC
€¢ Enterprise WIDS
? Enterprise WIDS Types
? Enterprise WIDS Monitoring
? WIDS Rogue Prevention
? Enterprise WIDS Summary
€¢ Security Design Best Practices

11. Troubleshooting Station Connections
€¢ Common Station Problems
€¢ Radio On/Off Switches
€¢ Wi-Fi Client Utilities
? Automatic SSID Configuration
? Manual SSID Configuration
? Security Configuration
€¢ Power Management Protocols
? 802.11 Power Management
? Automatic Power Save Delivery
? Power Management Settings

12. WLAN Analysis
€¢ Packet Capture
? Passive Monitoring
? Monitor Mode
€¢ Protocol Analysis Software
€¢ The Wi-Fi Connection
? Beyond Basic Troubleshooting
? Connection Fundamentals
€¢ Discovery Analysis
€¢ Authentication and Association
€¢ Roaming
€¢ Secure Connections
? WEP Connections
? PSK Connections
? 802.1X/EAP Connections
€¢ Connection Loss

13. WLAN Channel Analysis
€¢ Analyzing the Channel
€¢ Using the Protocol Analyzers
? Filtering
€¢ Basic 802.11 Overhead
? Wi-Fi Collisions
€¢ Channel Efficiency
? 802.11 Retrys
€¢ Performance Degradation
? Interference Types
€¢ Spectrum Analyzers
? Distributed Spectrum Analyzers
? Spectrum Analyzer Troubleshooting

14. Access Point Organization
€¢ Basic AP Configuration
€¢ Enterprise WLAN Needs
? Optional AP Settings
€¢ Wireless Network Management Systems
? WNMS Deployment
€¢ Wireless VLANs
? Wireless VLAN Security
€¢ Picocells
? Power Output Settings
? Channel Reuse
? Redundancy
€¢ Client Isolation
€¢ RTS/CTS
? RTS/CTS Protocol
? RTS/CTS Thresholds
? RTS/CTS Uses
€¢ AP Optimization Best Practices

15. Station Optimization
€¢ Station Configuration
€¢ Additional Station Settings
? Roaming Tendency
? Disable Upon Wired Connect
? Single Sign-on
€¢ Station Optimization Best Practices

16. QoS Configuration
€¢ Legacy WLANs
? QoS Needs
€¢ QBSS Load
€¢ Enhanced Distributed Channel Access
? AIFSN Lengths
? The Contention Window (QoS)
? Transmit Opportunity
? TXOP and Contention-Free Burst
€¢ Priority Settings
€¢ QoS Configuration Best Practices

17. Channel Optimization
€¢ RF Difficulties
? Handling RF Problems
€¢ Roaming
? Roaming Behavior
? Roaming Problems
? Cell Overlap
€¢ Common WLAN Types
? Basic-Coverage WLANs
? High-Density WLANs
? Application-Based WLANs
€¢ Virtual Cells
€¢ Channel Optimization Best Practices

18. Site Surveys
€¢ Radio Frequency Problems
€¢ Site Surveys
? Pre-Installation Surveying
€¢ Kit Preparation
€¢ WLAN Simulation Software
? Predictive Coverage
? High Cost, High Benefit
€¢ Post-Installation Surveying
? Performing Spot Checks
€¢ Live Survey Software
? Coverage Mapping
? Survey Reporting
€¢ Site Survey Best Practices

19. Next-Generation WLANs
€¢ Next-Generation Improvements
€¢ 802.11n
? Multiple Input/Multiple Output WLANs
? MIMO Operation
€¢ Secure Roaming
? Fast Transition Basics
? Fast Transition Options
? Fast Transition Guidelines
€¢ Mesh Networks
? Mesh Networking Technology
? Outdoor Access
? Consumer Wi-Fi Technologies
€¢ Home Media Streaming
? Direct Link Setup
? Software-Based APs
? Software-Based AP Uses
€¢ Wi-Fi Cellular Calling

Labs 1. WLAN Client Management
Configure a Microsoft Windows XP Wireless Zero Configuration (WZC) client utility. Enable security features that prevent attacks against workstations when users leave the enterprise environment.

2. WLAN Analyzers
Set up the AirMagnet Laptop Analyzer for basic WLAN monitoring. Name stations and APs in order to streamline future troubleshooting exercises. Set up Wildpackets Omnipeek for advanced WLAN monitoring. Configure the Omnipeek interface for future protocol analysis exercises.

3. Wireless IDS Setup
Set up the AirMagnet Enterprise wireless IDS (WIDS). Examine WIDS alarm settings in order to prevent false-positives. Configure AP trust levels in order to differentiate authorized APs from rogue APs.

4. WLAN Configuration: Basic Setup and Security
Configure basic connectivity and security settings on a Cisco Wireless LAN Controller (WLC). Configure client laptops using the WZC utility to connect to the access point using WPA2 Enterprise with EAP-TTLS (MS-CHAPv2) authentication and AES-CCMP encyption. Verify those connections with AirMagnet Laptop and Omnipeek.

5. Performance Testing: Multichannel Throughput
Test 802.11g throughput with varying channel configurations. Identify performance degradation when channel configurations are configured improperly. Perform individual throughput tests on each station as well as overall channel throughput tests using AirMagnet Laptop. Examine channel
error rates using Omnipeek.

6. VoWLAN Setup
Set up Ascom i75 VoFi handsets for Wi-Fi calling. Test voice quality with multiple active calls on a single WLAN channel. View Jitter patterns in AirMagnet Laptop. Examine channel error rates using Omnipeek.

7. Performance Testing: Roaming
Test VoFi client roaming patterns between multiple APs. Add varying amounts of data traffic to the network and compare VoFi call quality and roaming capabilities.

8. Virtual Cell Setup
Configure Meru Controller and APs to create a virtual cell environment. Connect laptop computers and VoFi handsets to the virtual cell. Identify virtual cell differences in AirMagnet Laptop.

9. Virtual Cell Testing
Test virtual cell throughput and error rates. Examine differences in virtual cell data transfer patterns in Omnipeek. Test throughput of a virtual cell on the same channel as a traditional WLAN. Setup VoFi calls on the virtual cell and test call quality when roaming.

10. Site Survey: Simulation
Upload a map of the training center environment to AirMagnet Planner and detail obstruction specifications (walls, doors, etc.). Configure access point locations and perform a site survey simulation to estimate the coverage area.

11. Site Survey: Live Coverage Mapping
Use AirMagnet Survey to determine the Wi-Fi coverage area on the previously uploaded map of the training center. Compare the results of the live site survey with the previous results of the site survey simulation.

Who Needs to Attend
  • Administrators: network, systems, infrastructure, security, and LAN/WLANs
  • Support professionals: technical assistance and field support
  • Designers: network, systems, and infrastructure
  • Developers: wireless software and hardware products
  • Consultants and integrators: IT and security
  • Decision makers: infrastructure managers, IT managers, security directors, chief security officers, and chief technology officers

 



Prerequisites & Certificates
Pre-Requisites

Certificates offered


Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
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Here are some reviews of the training vendor.
The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.
Reviewed by 2016
This was the first virtual class I attended and it was a very positive experience.
Reviewed by 2016
Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.
Reviewed by 2016
Thank you
Reviewed by 2016
very hands on and practical course with knowledgeable instructor
Reviewed by 2016
This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!
Reviewed by 2016
An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x
Reviewed by 2016
please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.
Reviewed by 2016
The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.
Reviewed by 2016
This course can be done in 2 days. 3 days is a stretch.
Reviewed by 2015
Would like to have the slides available to print.
Reviewed by 2015
Excellent instructor, very knowledgably, great communications and presentations skills.
Reviewed by 2015
I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.
Reviewed by 2015
The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.
Reviewed by 2015
The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.
Reviewed by 2015
Shipping address was asked but no materials was sent. Vendor encapsulation.....
Reviewed by 2015
There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).
Reviewed by 2015
na
Reviewed by 2015
Great Instructor
Reviewed by 2015
As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).
Reviewed by 2015
Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana
Reviewed by 2015
Re course materials: I wish Lab keys would have a screenshots
Reviewed by 2015
Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!
Reviewed by 2015
Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.
Reviewed by 2015
This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.
Reviewed by 2015
The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.
Reviewed by 2015
Excellent facilitator. The course content was well balanced and spread over day.
Reviewed by 2015
Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.
Reviewed by 2015
The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.
Reviewed by 2015
The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.
Reviewed by 2015
I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.
Reviewed by 2015
I have not received the training certificate.
Reviewed by 2015
I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.
Reviewed by 2015
Too basic materials!
Reviewed by 2015
The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.
Reviewed by 2015
Course was great. Training provider was even better.
Reviewed by 2015
I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.
Reviewed by 2014
The provider was very knowledge and very professional
Reviewed by 2014
Since this is an online training, there are some items not applicable for evaluation purpose.
Reviewed by 2014
Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.
Reviewed by 2014
The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.
Reviewed by 2014
I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.
Reviewed by 2014
I really enjoyed the on-line class. Very helpful
Reviewed by 2014
it was good just a bit too fast.
Reviewed by 2014
The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.
Reviewed by 2014
Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.
Reviewed by 2014
N/A
Reviewed by 2014
I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.
Reviewed by 2014
The 3's are really not applicable as this was a webinar
Reviewed by 2014
Overall course content was good. Got behind in some of the sessions. Still need to go back to them.
Reviewed by 2014
The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!
Reviewed by 2014
Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.
Reviewed by 2014
I was truly impressed with the format and information given. Clear and precise.
Reviewed by 2014
Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.
Reviewed by 2014
Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.
Reviewed by 2014
no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference
Reviewed by 2014
Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery
Reviewed by 2014
Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.
Reviewed by 2014
The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.
Reviewed by 2014
Instructor was exceptional
Reviewed by 2013
It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.
Reviewed by 2013
This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?
Reviewed by 2013
Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.
Reviewed by 2013
The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...
Reviewed by 2013
Was a virtual training therefore section one is N/A
Reviewed by 2013
I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.
Reviewed by 2013
the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)
Reviewed by 2013
The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.
Reviewed by 2013
Very good course.
Reviewed by 2013
Very good instructor! Really took the time to explain answers to questions that were asked.
Reviewed by 2013
great, terrific
Reviewed by 2013
The instructor was excellent and made the course.
Reviewed by 2013
The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.
Reviewed by 2013
I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.
Reviewed by 2013
The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!
Reviewed by 2013
Jeff and Paul are awesome to work with. Very organized and knowledgable
Reviewed by 2013
Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class
Reviewed by 2013
May be limit number per course to 8 max.
Reviewed by 2013
Too many typos in the course material, especially the lab book.
Reviewed by 2013
A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.
Reviewed by 2013
Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.
Reviewed by 2013
Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.
Reviewed by 2013
This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.
Reviewed by 2013
Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand
Reviewed by 2013
Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.
Reviewed by 2013
I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
Reviewed by 2013
The course material was overly dense and contained a lot of redundant information.
Reviewed by 2013
The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.
Reviewed by 2012
You should always host your Montreal trainings at the Bonaventure Hilton.
Reviewed by 2012
As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.
Reviewed by 2012
Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.
Reviewed by 2012
Very interesting course and trainer. This course should be mandatory for all government clerks.
Reviewed by 2012
Excellent course Excellent instructer
Reviewed by 2012
I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.
Reviewed by 2012
Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.
Reviewed by 2012
The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.
Reviewed by 2012
Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.
Reviewed by 2012
I found the course to be a bit too advanced for a level 1 Excel.
Reviewed by 2012
n/a
Reviewed by 2012
The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)
Reviewed by 2012
Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.
Reviewed by 2012
Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).
Reviewed by 2012
This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.
Reviewed by 2012
Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
Reviewed by 2012
The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.
Reviewed by 2012
Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
Reviewed by 2012
- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.
Reviewed by 2012
Should be time allocated for questions and answer
Reviewed by 2012
The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.
Reviewed by 2012
Very professional. Facility clean and comfortable.
Reviewed by 2012
For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.
Reviewed by 2012
The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)
Reviewed by 2012
Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.
Reviewed by 2012
Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training
Reviewed by 2011
A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders
Reviewed by 2011
The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
Reviewed by 2011
No course books were provided for us to take.
Reviewed by 2011
Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.
Reviewed by 2011
should have discuss some case studies,,overall A+
Reviewed by 2011
Our instructor was very knowlegable and he provided excellent real life stories.
Reviewed by 2011
The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.
Reviewed by 2011
Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.
Reviewed by 2011
I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.
Reviewed by 2011
Great course provider, keep it on your roaster
Reviewed by 2011
Course content and labs were very good, everything worked as expected.
Reviewed by 2011
I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!
Reviewed by 2010
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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