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This course is intended for both novice and experienced IT professionals who have a minimum of three months experience with computer networking technologies and have basic Windows navigation skills.


 
Course Outline
This course is intended for both novice and experienced IT professionals who have a minimum of three months experience with computer networking technologies and have basic Windows navigation skills.

Performance Objectives After completing this course, students will be able to:
  • Describe the protocols in the TCP/IP protocol suite and their function.
  • Describe both IPv4 and IPv6 addressing.
  • Perform subnetting for both IPv4 and IPv6 address prefixes.
  • Describe how IPv4 and IPv6 routing works for a sending host and router.
  • Describe the function and operation of the Dynamic Host Configuration Protocol (DHCP) and configure a DHCP client, server, and relay agent in Windows.
  • Describe the function and operation of the Domain Name System (DNS) and configure a DNS client and server in Windows.
  • Describe the function and operation of the Windows Internet Name Service (WINS) and configure a WINS client and server in Windows.
  • Describe the function and operation of Internet Protocol security (IPsec) and packet filtering and configure IPsec and Windows Firewall in Windows.
  • Describe the function and operation of a virtual private network (VPN) and configure a VPN client and server in Windows.
  • List and describe the function and operation of IPv6 transition technologies and configure an Intra-Site Automatic Tunnel Addressing Protocol (ISATAP) client and router in Windows.
  • Describe the name resolution and packet delivery processes for end-to-end TCP/IP connectivity and how to troubleshoot common TCP/IP problems.
Course Outline Module 1: Introduction to TCP/IP This module explains where TCP/IP came from, how the standards for TCP/IP are defied, TCP/IP network terminology, and how to manually configure TCP/IP for both IPv4 and IPv6 in Windows.
Lessons
  • History of TCP/IP
  • TCP/IP Terminology
  • TCP/IP Components in Windows
After completing this module, students will be able to:
  • Describe the purpose and history of the TCP/IP protocol suite.
  • Describe the Internet standards process and the purpose of a Request for Comments (RFC) document.
  • Define common terms used in TCP/IP.
  • Describe the advantages of TCP/IP components in Windows Server 2003 and Windows XP.
  • Describe how to configure the IPv4-based TCP/IP component in Windows.
  • Describe how to install and configure the IPv6-based TCP/IP component in Windows.
  • List and define the set of name resolution files and diagnostic tools used by the TCP/IP components in Windows.
  • Test the TCP/IP components of Windows with the Ipconfig and Ping tools.
  • Install and use Network Monitor.
Module 2: Architectural Overview of the TCP/IP Protocol Suite This module explains the architecture of the TCP/IP protocol suite, the protocols at the different layers of the TCP/IP protocol suite (including IP, ICMP, IGMP, IPv6, ICMPv6, ND, and MLD), data mutiplexing between layers, and TCP/IP programming interfaces and naming schemes.
Lessons
  • The TCP/IP Protocol Suite
  • IPv4 Internet Layer
  • IPv6 Internet Layer
  • Transmission Control Protocol (TCP)
  • User Datagram Protocol (UDP)
  • Packet Multiplexing and Demultiplexing
  • Application Programming Interfaces
  • TCP/IP Naming Schemes in Windows
After completing this module, students will be able to:
Describe how the TCP/IP protocol suite maps to the Department of Defense Advanced Research Projects Agency (DARPA) and Open System Interconnection (OSI) models.
  • List the main protocols in the Network Interface, Internet, Transport, and Application layers of the DARPA model.
  • Describe the purpose of the core protocols of the IPv4 Internet layer.
  • Describe the purpose of the core protocols of the IPv6 Internet layer.
  • Describe the purpose and characteristics of the TCP and UDP protocols.
  • Explain how IP uses the information in IP packets to deliver data to the correct application on a destination node.
  • Describe the purpose and characteristics of the Windows Sockets and Network Basic Input/Output System (NetBIOS) APIs.
  • Describe the purpose and characteristics of the host name and NetBIOS naming schemes used by TCP/IP components in Microsoft Windows Server 2003 and Windows XP operating systems.
Module 3: IP Addressing This module explains how addressing works for IPv4 and IPv6 networks, including the different types of IPv4 and IPv6 addresses and how they are used.
Lessons
  • IPv4 Addressing
  • IPv6 Addressing
  • Comparing IPv4 and IPv6 Addressing
After completing this module, students will be able to:
  • Describe the syntax for IPv4 addresses and address prefixes, and convert between binary and decimal numbers.
  • List the three types of IPv4 addresses, and give examples of each type.
  • Describe the differences between public, private, and illegal IPv4 addresses.
  • Describe the syntax for IPv6 addresses and address prefixes, and convert between binary and hexadecimal numbers.
  • List the three types of IPv6 addresses, and give examples of each type.
  • Describe the differences between global, site-local, and link-local unicast IPv6 addresses.
  • Convert an Institute of Electrical and Electronics Engineers (IEEE) 802 address to an IPv6 interface identifier.
  • Compare addresses and addressing concepts between IPv4 and IPv6.
Module 4: Subnetting This module explains how to perform subnetting of IPv4 and IPv6 unicast address prefixes.
Lessons
  • Subnetting for IPv4
  • Subnetting for IPv6
After completing this module, students will be able to:
  • Determine the subnet prefix of an IPv4 address when expressed in prefix length or subnet mask notation.
  • Determine how many IPv4 host ID bits you need to create a particular number of subnets.
  • Subnet an IPv4 address prefix within an octet and across octet boundaries, enumerating the list of subnetted address prefixes and the ranges of valid IPv4 addresses for each subnetted address prefix.
  • Define variable length subnetting and how you can use it to create subnetted address prefixes that match the number of hosts on a particular subnet.
  • Subnet a global IPv6 address prefix, enumerating the list of subnetted address prefixes.
Module 5: IP Routing This module explains how IPv4 and IPv6 routing works for a sending host and router in terms of routing table entries and routing infrastructure and how to configure Windows-based hosts and routers.
Lessons
  • IP Routing Overview
  • IPv4 Routing
  • IPv6 Routing
  • Routing Tools
After completing this module, students will be able to:
  • Define the basic concepts of IP routing, including direct and indirect delivery, routing tables and their contents, and static and dynamic routing.
  • Explain how IPv4 routing works with the TCP/IP component of Windows, including routing table contents and the route determination process.
  • Define IPv4 route aggregation and route summarization.
  • Configure Windows hosts, static routers, and dynamic routers for routing.
  • Define network address translation and how it is used on the Internet.
  • Explain how IPv6 routing works with the IPv6 component of Windows, including routing table contents and the route determination process.
  • Configure hosts and static routers for the IPv6 component of Windows.
  • Define the use of the Route, Netsh, Ping, Tracert, and Pathping tools in IPv4 and IPv6 routing.
Module 6: Dynamic Host Configuration Protocol This module explains the function and operation of DHCP for automated IPv4 address operation, how to configure a DHCP client, server, and relay agent in Windows, and IPv6 address autoconfiguration.
Lessons
  • DHCP Overview
  • How DHCP Works
  • The Windows DHCP Server Service
  • DHCP Server Service Configuration
  • The DHCP Relay Agent
  • Address Autoconfiguration for IPv6
  • Using the Ipconfig Tool
After completing this module, students will be able to:
  • Describe the function of DHCP.
  • Explain how DHCP works.
  • Install and configure the DHCP Server service.
  • Configure a DHCP scope, a superscope, and scope options.
  • Describe the function of DHCP user and vendor classes.
  • Install and configure a DHCP relay agent.
  • Describe how IPv6 address autoconfiguration works.
  • Use the Ipconfig tool to view IP configurations and to manage DHCP-allocated IPv4 address configurations.
Module 7: Host Name Resolution This module explains how host name resolution works in Windows, how to configure the Hosts file, and how to manage the DNS client resolver cache.
Lessons
  • TCP/IP Naming Schemes
  • Host Name Resolution Process
  • The Hosts File
  •  The DNS Client Resolver Cache
Lab X: Lab Title
After completing this module, students will be able to:
  • Define a host name.
  • Explain how a host name is resolved to an IP address using the Hosts file and the Windows DNS client resolver cache.
  • Explain how a host name is resolved to an IP address using a DNS server.
  • Explain how a host name is resolved to an IP address using additional Windows-specific methods.
  • Describe how to modify the Hosts file so that host names are resolved to both Internet Protocol version 4 (IPv4) and Internet Protocol version 6 (IPv6) addresses.
  • Describe the characteristics of the DNS client resolver cache and how to display and flush the cache with the Ipconfig tool.
Module 8: Domain Name System Overview This module explains function and operation of the Domain Name System (DNS) for DNS clients and servers.
Lessons
  • The Domain Name System
  • Name Resolution
  • Name Server Roles
  • Resource Records and Zones
  • Zone Transfers
  • DNS Dynamic Update
After completing this module, students will be able to:

  • Define the components of DNS.
  • Describe the structure and architecture of DNS as it is used on the Internet.
  • Define the difference between domains and zones.
  • Define recursive and iterative queries and how DNS forward and reverse lookups work.
  • Define the various roles of DNS servers.
  • Describe the common types of DNS resource records.
  • Describe the different types of zone transfers.
  • Define DNS dynamic update.
Module 9: Windows Support for DNS This module explains how to configure the DNS Client and DNS Server services in Windows for DNS name resolution.
Lessons
  • The DNS Client Service
  • The DNS Server Service
  • DNS Server Service Configuration
  • Using the Nslookup Tool
After completing this module, students will be able to:
  • Describe the capabilities and configuration of the DNS Client service.
  • Describe the name resolution process of the DNS Client service.
  • List and describe the features of the DNS Server service.
  • Install the DNS Server service, and configure its properties.
  • Configure DNS zones and zone transfers.
  • Delegate authority for zones.
  • Configure DNS dynamic update behavior for both the DNS Client service and the DNS Server service.
  • Configure Windows Internet Name Service (WINS) lookup and WINS reverse lookup.
  • Describe how to use the Nslookup tool.
Module 10: TCP/IP End-to-End Delivery This module explains the end-to-end name resolution and packet delivery processes for IPv4 and IPv6 traffic on an example network.
Lessons
  • End-to-End IPv4 Delivery Process
  • Step-by-Step IPv4 Traffic Example
  • End-to-End IPv6 Delivery Process
  • Step-by-Step IPv6 Traffic Example
After completing this module, students will be able to:
  • Describe the details of the end-to-end IPv4 delivery process for the source host, the intermediate routers, and the destination host.
  • List the steps involved when IPv4 traffic is sent across an example network.
  • Describe the details of the end-to-end IPv6 delivery process for the source host, the intermediate routers, and the destination host.
  • List the steps involved when IPv6 traffic is sent across an example network.
Module 11: NetBIOS over TCP/IP This module explains how NetBIOS name resolution is defined and how it works in Windows.
Lessons
  • NetBIOS over TCP/IP Overview
  • NetBIOS Name Resolution
  • NetBIOS Node Types
  • Using the Lmhosts File
  • The Nbtstat Tool
After completing this module, students will be able to:
  • Define NetBIOS.
  • Define NetBIOS names.
  • Explain how computers running Windows resolve NetBIOS names.
  • List and describe the different NetBIOS over TCP/IP node types.
  • Explain how nodes use the Lmhosts file to resolve NetBIOS names of hosts on remote subnets.
  • Configure a local or a central Lmhosts file for resolving NetBIOS names of hosts on remote subnets.
  • Use the Nbtstat tool to gather NetBIOS name information.
Module 12: Windows Internet Name Service Overview This module explains function and operation of the Windows Internet Name Service (WINS) and how to configure a WINS client and server in Windows.
Lessons
  • Introduction to WINS
  • How WINS Works
  • The WINS Client
  • The WINS Server Service
  • The WINS Proxy
After completing this module, students will be able to:
  • Describe the function of Windows Internet Name Service (WINS).
  • Explain how WINS clients perform name registration, name renewal, name refresh, and name resolution.
  • Configure a WINS client to use primary and secondary WINS servers.
  • Install a WINS server and configure it for static mappings and to replicate its database with other WINS servers.
  • Describe the function and configuration of a WINS proxy.
Module 13: Internet Protocol Security and Packet Filtering This module explains how to protect network nodes with IPsec and packet filtering and how to configure IPsec and Windows Firewall in Windows.
Lessons
  • IPsec and Packet Filtering Overview
  • IPsec
  • Packet Filtering
After completing this module, students will be able to:
  • Describe the roles that IPsec and IP packet filtering play in helping to protect network nodes.
  • Define IPsec and its uses to block, permit, or help protect IP traffic.
  • Define packet filtering and its uses to block or permit IP traffic.
  • List and describe the security properties of IPsec-protected traffic.
  • Describe the functions of the Authentication Header, Encapsulating Security Payload, and Internet Key Exchange IPsec protocols.
  • Distinguish between transport mode and tunnel mode.
  • Describe the purposes of main mode and quick mode IPsec negotiations.
  • Define an IPsec policy in terms of its general settings and rules.
  • List and describe the configuration elements of an IPsec rule.
  • Describe Windows Firewall and how you can use it to help protect against malicious users and programs.
  • Describe Internet Connection Firewall.
  • Describe TCP/IP filtering and its configuration.
  • Describe what Basic Firewall does and how Routing and Remote Access can filter IPv4 packets.
  • Describe how the basic IPv6 firewall, the IPv6 Internet Connection Firewall, and Windows Firewall filter IPv6 packets.
Module 14: Virtual Private Networking This module explains function and operation of a VPN and how to configure a VPN client and server in Windows.
Lessons
  • Virtual Private Networking Overview
  • VPN Protocols
  • Remote Access VPN Connections
  • Site-to-Site VPN Connections
  • Using RADIUS for Network Access Authentication
After completing this module, students will be able to:
  • Define a virtual private network (VPN) in terms of its benefits, components, and attributes.
  • Describe the two types of VPN connections and how routing works for each.
  • Explain the roles of the different VPN protocols, including Point-to-Point Protocol (PPP), Point-to-Point Tunneling Protocol (PPTP), and Layer Two Tunneling Protocol with Internet Protocol security (L2TP/IPsec).
  • Describe the process for creating a PPP connection, a PPTP connection, and an L2TP/IPsec connection.
  • Configure remote access and site-to-site VPN connections.
  • Use Remote Authentication Dial-in User Service (RADIUS) for VPN connections and use Internet Authentication Service (IAS) as a RADIUS server and proxy.
Module 15: IPv6 Transition Technologies This module explains the function and operation of IPv6 transition technologies and how to configure an ISATAP client and router in Windows.
Lessons
  • Introduction to IPv6 Transition Technologies
  • IPv6 Transition Mechanisms
  • ISATAP
  • 6to4
  • Teredo
After completing this module, students will be able to:
  • List and describe the different types of IPv4 and IPv6 nodes.
  • Describe the mechanisms for IPv4 to IPv6 transition.
  • List and describe the types of tunneling configurations.
  • Define the differences between configured and automatic tunneling.
  • Describe ISATAP in terms of its purpose, requirements, and addresses.
  • Describe 6to4 in terms of its purpose, requirements, and addresses.
  • Describe Teredo in terms of its purpose, requirements, and addresses.
  • List and describe the steps in migrating from IPv4 to IPv6.
Module 16: Troubleshooting TCP/IP This module explains how to perform systematic troubleshooting of common TCP/IP problems for IPv4 and IPv6 using Windows troubleshooting tools.
Lessons
  • Identifying the Problem Source
  • Windows Troubleshooting Tools
  • Troubleshooting IPv4
  • Troubleshooting IPv6
After completing this module, students will be able to:
  • List the common questions to ask when troubleshooting.
  • List the set of TCP/IP troubleshooting tools provided with Windows Server 2003 and Windows XP and describe how each is used to obtain troubleshooting information.
  • List and describe the guidelines, tools, and techniques for troubleshooting Internet Protocol version 4 (IPv4) communications including IPv4 connectivity, Domain Name System (DNS) name resolution for IPv4 addresses, Network basic input/output system (NetBIOS) name resolution, and IPv4-based TCP sessions.
  • List and describe the guidelines, tools, and techniques for troubleshooting Internet Protocol version 6 (IPv6) communication including IPv6 connectivity, DNS name resolution for IPv6 addresses, and IPv6-based TCP sessions

Prerequisites & Certificates
Pre-Requisites

Before attending this course, students must have: * A+ certification or equivalent knowledge. * Network+ certification or equivalent knowledge. * Have knowledge and experience with configuring Windows.

Certificates offered

Certificate of completion


Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
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Here are some reviews of the training vendor.
The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.
Reviewed by 2016
Lab content has to be reviewed.
Reviewed by 2016
There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.
Reviewed by 2016
The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.
Reviewed by 2016
This was the first virtual class I attended and it was a very positive experience.
Reviewed by 2016
Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.
Reviewed by 2016
Thank you
Reviewed by 2016
very hands on and practical course with knowledgeable instructor
Reviewed by 2016
This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!
Reviewed by 2016
An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x
Reviewed by 2016
please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.
Reviewed by 2016
The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.
Reviewed by 2016
This course can be done in 2 days. 3 days is a stretch.
Reviewed by 2015
Would like to have the slides available to print.
Reviewed by 2015
Excellent instructor, very knowledgably, great communications and presentations skills.
Reviewed by 2015
I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.
Reviewed by 2015
The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.
Reviewed by 2015
The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.
Reviewed by 2015
Shipping address was asked but no materials was sent. Vendor encapsulation.....
Reviewed by 2015
There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).
Reviewed by 2015
na
Reviewed by 2015
Great Instructor
Reviewed by 2015
As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).
Reviewed by 2015
Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana
Reviewed by 2015
Re course materials: I wish Lab keys would have a screenshots
Reviewed by 2015
Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!
Reviewed by 2015
Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.
Reviewed by 2015
This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.
Reviewed by 2015
The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.
Reviewed by 2015
Excellent facilitator. The course content was well balanced and spread over day.
Reviewed by 2015
Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.
Reviewed by 2015
The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.
Reviewed by 2015
The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.
Reviewed by 2015
I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.
Reviewed by 2015
I have not received the training certificate.
Reviewed by 2015
I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.
Reviewed by 2015
Too basic materials!
Reviewed by 2015
The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.
Reviewed by 2015
Course was great. Training provider was even better.
Reviewed by 2015
I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.
Reviewed by 2014
The provider was very knowledge and very professional
Reviewed by 2014
Since this is an online training, there are some items not applicable for evaluation purpose.
Reviewed by 2014
Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.
Reviewed by 2014
The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.
Reviewed by 2014
I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.
Reviewed by 2014
I really enjoyed the on-line class. Very helpful
Reviewed by 2014
it was good just a bit too fast.
Reviewed by 2014
The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.
Reviewed by 2014
Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.
Reviewed by 2014
N/A
Reviewed by 2014
I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.
Reviewed by 2014
The 3's are really not applicable as this was a webinar
Reviewed by 2014
Overall course content was good. Got behind in some of the sessions. Still need to go back to them.
Reviewed by 2014
The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!
Reviewed by 2014
Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.
Reviewed by 2014
I was truly impressed with the format and information given. Clear and precise.
Reviewed by 2014
Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.
Reviewed by 2014
Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.
Reviewed by 2014
no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference
Reviewed by 2014
Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery
Reviewed by 2014
Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.
Reviewed by 2014
The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.
Reviewed by 2014
Instructor was exceptional
Reviewed by 2013
It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.
Reviewed by 2013
This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?
Reviewed by 2013
Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.
Reviewed by 2013
The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...
Reviewed by 2013
Was a virtual training therefore section one is N/A
Reviewed by 2013
I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.
Reviewed by 2013
the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)
Reviewed by 2013
The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.
Reviewed by 2013
Very good course.
Reviewed by 2013
Very good instructor! Really took the time to explain answers to questions that were asked.
Reviewed by 2013
great, terrific
Reviewed by 2013
The instructor was excellent and made the course.
Reviewed by 2013
The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.
Reviewed by 2013
I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.
Reviewed by 2013
The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!
Reviewed by 2013
Jeff and Paul are awesome to work with. Very organized and knowledgable
Reviewed by 2013
Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class
Reviewed by 2013
May be limit number per course to 8 max.
Reviewed by 2013
Too many typos in the course material, especially the lab book.
Reviewed by 2013
A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.
Reviewed by 2013
Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.
Reviewed by 2013
Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.
Reviewed by 2013
This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.
Reviewed by 2013
Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand
Reviewed by 2013
Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.
Reviewed by 2013
I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
Reviewed by 2013
The course material was overly dense and contained a lot of redundant information.
Reviewed by 2013
The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.
Reviewed by 2012
You should always host your Montreal trainings at the Bonaventure Hilton.
Reviewed by 2012
As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.
Reviewed by 2012
Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.
Reviewed by 2012
Very interesting course and trainer. This course should be mandatory for all government clerks.
Reviewed by 2012
Excellent course Excellent instructer
Reviewed by 2012
I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.
Reviewed by 2012
Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.
Reviewed by 2012
The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.
Reviewed by 2012
Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.
Reviewed by 2012
I found the course to be a bit too advanced for a level 1 Excel.
Reviewed by 2012
n/a
Reviewed by 2012
The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)
Reviewed by 2012
Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.
Reviewed by 2012
Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).
Reviewed by 2012
This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.
Reviewed by 2012
Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
Reviewed by 2012
The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.
Reviewed by 2012
Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
Reviewed by 2012
- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.
Reviewed by 2012
Should be time allocated for questions and answer
Reviewed by 2012
The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.
Reviewed by 2012
Very professional. Facility clean and comfortable.
Reviewed by 2012
For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.
Reviewed by 2012
The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)
Reviewed by 2012
Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.
Reviewed by 2012
Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training
Reviewed by 2011
A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders
Reviewed by 2011
The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
Reviewed by 2011
No course books were provided for us to take.
Reviewed by 2011
Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.
Reviewed by 2011
should have discuss some case studies,,overall A+
Reviewed by 2011
Our instructor was very knowlegable and he provided excellent real life stories.
Reviewed by 2011
The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.
Reviewed by 2011
Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.
Reviewed by 2011
I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.
Reviewed by 2011
Great course provider, keep it on your roaster
Reviewed by 2011
Course content and labs were very good, everything worked as expected.
Reviewed by 2011
I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!
Reviewed by 2010
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