This course features activities & role-playing exercise that will help you improve your oral interpersonal & small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths &improve
- Course Outline
This course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more effective conversations and learn to communicate your message in a way that is more persuasive. Recognize how you can use effective communication techniques to build trust and rapport. Learn how to communicate with tact and courtesy so that even negative messages are heard and difficult situations are managed with diplomacy. Assess and adapt your message to the communication styles of others so they hear the right message and respond in the desired manner. Use tactics to communicate up, down, and across your organization and understand that different techniques work for different levels of employees. Learn the value of planned alliances that will help you overcome obstacles to communication, performance, and ideas. This course will also help you grasp your emotional intelligence style and how it is important to effective leadership. Examine tactics to radiate a positive self-image to others. Influence the emotions of others to have a more positive communication exchange.
Finally, this course will teach you the value of conflict, when to allow it, how to facilitate an exchange, and when to manage conflict to closure. Master consensus-building techniques so conflict leads to positive, team-building results. Learn how to effectively
deal with disruptive team members.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
What You'll Learn • Understand the communication model
• Learn best practices for verbal communication
• Develop techniques to improve your communication impact
• Leverage your emotional intelligence
• Understand how to proactively use conflict
Hands-On Exercises • Analyze your communication style
• Make your case persuasively
• Build trust and rapport regardless of professional level
• Use emotional intelligence to enhance communication
• Practice conflict resolution
• Be a better facilitator
Course Outline 1. Introduction to Workplace Communication
• Importance of Good Communication
• Intelligence Types
• Communication Types
2. Emotional Intelligence
• Importance of Emotional Intelligence
• Emotional Intelligence Competencies
• Improving Emotional Intelligence
3. Interpersonal Communication: The Basic Tools
• Communication Model
• Obstacles to Communication
• Verbal and Nonverbal Communication
• Active Listening
• Message Basics
• Content and Objectives
• Know Your Audience
• Message Formats
4. Communication Styles and Strategies
• The Platinum Rule
• Social Styles
• Assertiveness Styles
• Communication Style Strategies
5. Effective Conversations
• Effective Conversation Strategies
• Managing Personal Space
• Trust and Rapport
6. Powerful Persuasion
• Usefulness of Persuasion
• Persuasion Strategies
• Using Metaphors
7. Small Group Communication
• Introduction to Small Group Communication
• Avoiding Groupthink
• Group Facilitation
8. Communicating Across the Organization
• Organizational Levels
• The Elevator Speech
9. Office Politics
• Political Styles
• How to Be a Good Politician at Work
• Communicating with Your Boss
• Ethics and Values
10. Managing Conflict
• Types and Causes of Conflict
• Effective Conflict Strategies
• Dealing with Disruptive Team Members
- Prerequisites & Certificates
18 PMI PDUs 1.8 CEUs
- Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
- Map & Reviews
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