- Microsoft Exchange Server Training
- Monitoring and Troubleshooting Microsoft Exchange Server 2007 (M5051)
In this two-day workshop, you will learn how to monitor and troubleshoot an Exchange Server 2007 messaging system. You will learn how to correlate client and server issues and resolve those issues.
- Course Outline
In this two-day workshop, you will learn how to monitor and troubleshoot an Exchange Server 2007 messaging system. You will learn how to correlate client and server issues and resolve those issues. You will also learn how to monitor systems and create reports from the monitoring data.
Elements of this syllabus are subject to change.
This course incorporates materials from the Official Microsoft Learning Products (OMLPs) 5051A: Monitoring and Troubleshooting Microsoft Exchange Server 2007.
This course will help you prepare for the following Microsoft Certified Professional exam:
Exam 70-236: Implementing: Troubleshooting Exam and Maintaining a MS Exchange Server 2007 Infrastructure.
What You'll Learn
- Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers
- Monitor and troubleshoot client performance and connectivity
- Identify and resolve issues related to access of resources and messages
- Monitor and troubleshoot mail flow
- Monitor and troubleshoot Mailbox servers
- Monitor and troubleshoot external and additional services
- Identify trends in a messaging system
Those with experience with Exchange Server 2007 or previous versions of Exchange Sever who want to develop their management and troubleshooting skills
1. Introduction to Exchange Server Monitoring and Troubleshooting
- Introduction to Microsoft Operations Manager
- Introduction to Troubleshooting Exchange Server 2007
- Demonstration: Using MOM to Monitor Exchange Servers
- Tools for Monitoring Client Performance and Connectivity
- Process for Troubleshooting MAPI Clients
- Process for Troubleshooting Client Access Server Clients
- How Public Folder Access Works
- How Calendaring Works
- Process for Troubleshooting Client Access Server Issues
- Discussion: Tools for Monitoring Mail Flow
- Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
- Process for Troubleshooting Internal Mail Flow
- Process for Troubleshooting External Mail Flow
- Tools for Monitoring and Troubleshooting Mailbox Servers
- Process for Troubleshooting Mailbox Servers
- Demonstration: Troubleshooting Mailbox Server Performance Issues
- Discussion: External and Additional Services Required by Exchange Server 2007
- External Services Required for Unified Messaging in Exchange Server 2007
- Monitoring External Services with MOM 2005
- Tools for Identifying Trends in a Messaging System
- Exchange Server 2007 Management Pack MOM Reports
- Discussion: Information Required to Identify and Resolve Trends
Lab 1. Introduction to Exchange Server Monitoring and Troubleshooting
- Developing a Monitoring and Troubleshooting Process
- Monitoring Client Connectivity
- Troubleshooting AutoDiscover Issues
- Troubleshooting a Client Access Server Issue
- Troubleshooting a Public Folder Access Issue
- Troubleshooting a Calendaring Issue
- Troubleshooting an Outlook Web Access Issue
- Configuring MOM to Monitor Message Flow
- Troubleshooting Internet E-Mail Delivery
- Troubleshooting Spam Filtering
- Troubleshooting Outbound Internet E-mail Delivery
- Configuring the monitoring of Mailbox servers
- Troubleshooting a Mailbox Logon Issue
- Troubleshooting a Hard Disk Failure
- Troubleshooting a Mailbox Database Mounting Issue
- Configuring the Monitoring of External Services
- Troubleshooting an External Services Dependency for Exchange Server 2007
- Discussion: Impact of External and Additional Services on Exchange Environments
- Evaluating Messaging Reports
- Recommending Configuration Changes
- Prerequisites & Certificates
- Experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients - At least three years of experience working in the Information Technology field, typically in the areas of network administration or Windows Server administration - One year of Exchange Server administration experience - Fundamental knowledge of network technologies including DNS and firewall technologies - Experience with the following: * Administering Exchange Server 2007 * The Windows Server 2003 operating system * Active Directory directory service in Windows Server 2003 * Managing backup and restoring on Windows Servers * Using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator * Using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup
Certificate of Completion * Eligible for SATV Purchase
- Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
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