Troubleshooting Cisco Unified Communications(TVOICEv8)

This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments.

Course Outline

This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments. TVOICE teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated System/Solution level and its components. Students will identify and isolate problems, recommend solutions, and implement fixes based on the Cisco Unified Communications Manager Version 8.

Audience

• Channel Partner / Reseller
• Customer
• Employee

Skills taught

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
• Solve the common issues of an SAF-enabled network and CCD.
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
• Troubleshoot voice quality issues and issues that are related to media resources.

Troubleshooting Cisco Unified Communications (TVOICEv8)

• Overview
• Learner Prerequisite Skills and Knowledge
• Course Goal and Objectives
• Course Flow
• Additional References
• Your Training Curriculum

Additional Details

Pre-Requisites

* Working knowledge of converged voice and data networks. * Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. * Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.

Certificates offered

Cancellation Policy

Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.

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