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This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments.


 
Course Outline
This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments. TVOICE teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated System/Solution level and its components. Students will identify and isolate problems, recommend solutions, and implement fixes based on the Cisco Unified Communications Manager Version 8.

Audience
  • Channel Partner / Reseller
  • Customer
  • Employee
Skills taught

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
Solve the common issues of an SAF-enabled network and CCD.
Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
Troubleshoot voice quality issues and issues that are related to media resources.

Course Content

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Lesson 1: Identifying Cisco Unified Communications Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Troubleshooting Call Setup Issues
  • Lesson 1: Examining Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues
Module 4: SAF and CCD Issues
  • Lesson 1: Troubleshooting SAF
  • Lesson 2: Troubleshooting CCD
Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues
  • Lesson 4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Module 6: Voice Quality and Media Resources Issues
  • Lesson 1: Troubleshooting MOH Issues
  • Lesson 2: Troubleshooting MTP Issues
  • Lesson 3: Troubleshooting Issues with Conferences
  • Lesson 4: Troubleshooting Transcoder Issues
  • Lesson 5: Troubleshooting Issues with RSVP Agents
  • Lesson 6: Troubleshooting Voice Quality Issues
LABS
  • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2-2: Troubleshooting LDAP Integration Issues
  • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
  • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
  • Lab 3-3: Troubleshooting Off-Net Calling Issues
  • Lab 3-4: Troubleshooting Globalized Call Routing Issues
  • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
  • Lab 5-1: Troubleshooting Device Mobility Issues
  • Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
  • Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
  • Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
  • Lab 6-1: Troubleshooting MOH Issues
  • Lab 6-2: Troubleshooting Transcoder Issues
  • Lab 6-3: Troubleshooting Issues with RSVP Agents

Prerequisites & Certificates
Pre-Requisites

Working knowledge of converged voice and data networks.
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.

Certificates offered

Certificate of Completion


Cancellation Policy
Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.


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