- Home
- ITIL Training
- ITIL v3 Service Capability: Release, Control, and Validation
This course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery.
- Course Outline
-
Learn how to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence.
This course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully
complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm. The main process focus areas of this course include:- Change Management
- Service Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Request Fulfillment
- Service Evaluation
Emphasis on Practicing, Not Preaching
Our courses maximize learning through intensive, hands-on exercises. Our experiential design puts theory into practice and dramatically improves your learning experience, professional development, and retention. It is the difference between memorizing facts and building competency. We use more challenging scenarios and offer greater detail and practice of each concept than traditional courses, so you will return to work more knowledgeable and with greater expertise.
Flexible Courses That Fit Your Needs
Building our courses with individual lesson objects allows us to easily customize a solution that meets the needs of your organization. From editing standard course curriculum to creating a custom course that complements the best practices of your organization, we have the experience and expertise to deliver exactly what you need.
Customization for Organizations
Using our SOLVE methodology (Surround, Originate, Launch, Validate, Evolve), we can assess your organization's unique learning needs and goals, design and implement a tailored solution, and provide continuous program improvements. We also offer curriculum-planning services to help maximize the return on your organization's training investment.
What You'll Learn- Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
- Importance of ITIL Release, Control, and Validation while providing service
- How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
- Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
- How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
- Measure ITIL Release, Control, and Validation
- Importance of IT Security and its contributions to ITIL Release, Control, and Validation
- Technology and implementation considerations surrounding ITIL Release, Control, and Validation
- Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation
- IT Operations
- Technical or IT Management Personnel requiring more information about ITIL best practices
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
1. Introduction and Service Management as a Practice
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Request Fulfillment
7. Service Evaluation
8. Knowledge Management
9. Technology and Implementation Considerations
10. Exam Preparation/Mock Exam
11. Exam
* Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
- Additional Details
-
Pre-Requisites
- ITIL v3 Foundation Certification (required) - Two to four years of relevant work experience - To prepare for the end-of-class exam, it is recommended that you review the ITIL v3 publications Service Strategy (ISBN 10: 0113310455), Service Design (ISBN 10: 0113310471), and Service Transition (ISBN 10: 0113310487) and complete at least 12 hours of personal study
Certificates offered
30 PMI PDUs * Free Templates with Every Course Creating templates to support your methodology is expensive and time consuming. We make it easy for you to adopt best practices quickly and easily by including our CD of 110 templates with this course. You can easily customize the templates for use throughout your organization.
- Cancellation Policy
-
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
- Map & Reviews
-
Global Knowledge
[ View Provider's Profile ]
Reviews
Here are some reviews of the training vendor.This course has not yet been rated by one of our members.
If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.