IT Risk Management (PM12)

This course offers the skills you need to be a proactive IT risk manager - one who plans for contingencies and confidently manages unexpected events that occur throughout the project life cycle.

Course Outline

This course offers the skills you need to be a proactive IT risk manager - one who plans for contingencies and confidently manages unexpected events that occur throughout the project life cycle.

You'll learn how to avoid unnecessary costs and schedule delays and how to keep your team members focused on critical-path activities. Through hands-on exercises, you'll identify common IT risks, threats, and opportunities and turn them into manageable possibilities. You'll learn to capitalize on opportunities that can accelerate your project. Master the building blocks of successful IT risk management: identify, qualify, quantify, prioritize, and manage.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Who Needs to Attend

• Associate Project Managers
• Project Managers
• IT Project Managers
• Project Coordinators
• Project Analysts
• Project Leaders
• Senior Project Managers
• Team Leaders
• Product Managers
• Program Managers

What You'll Learn

• Identify common IT project risks
• Recognize the threats and opportunities on your project
• Understand what qualifies as risk with IT projects
• Learn the difference between negative and positive IT risks
• Develop an IT risk management plan
• Plan risk response methods for IT risks
• Understand the most common IT risk sources
• Qualify and quantify IT risks
• Create risk mitigation and contingency plans
• Monitor and control project risks
• Overcome resistance from stakeholders and team members

Hands-On Exercises

• Identify risks
• Qualify risks
• Quantify risks
• Rank and prioritize risks
• Create risk response plan (contingency plan)

Course Outline

1. IT Risk Foundation

• Types of risk
• Threats and opportunities
• Common IT risks
• Preliminary risk planning
• Identify risk tolerance of stakeholders
• Roles and responsibilities for risk management
• IT Risk management plan

2. Risk Identification

• Risk identification methods
• Conduct a risk workshop
• Risk assessment matrix
• Types and sources of risks
• Triggers and symptoms of risk events
• Cause and effect of risks

3. Risk Qualification

• Risk probability and impact
• Risk data precision and accuracy
• Risk ranking and prioritization

4. Risk Quantification

• Risk interviews
• Quantitative methods

5. Risk Response Planning

• Risk response strategies
• Contingency plans
• Managing risks through deference
• Determine cost of risk and needed contingency reserve
• Develop risk response plan

6. Risk Management and Control

• Change control
• Update the risk response plan
• Corrective actions
• Workarounds
• Communicating negative information

7. Case Studies

8. Exercises

Additional Details

Pre-Requisites

- Do not take this course if you have taken Risk Management (course 2811) - Project Management Fundamentals (PM01) - IT Project Management (PM11) - Applied Project Management (PM08)

Certificates offered

- 21 PMI PDUs - 2.1 CEUs

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
[ View Provider's Profile ]

Global Knowledge Kitchener
50 Queen Street North
Suite 860
Kitchener, Ontario
Canada   N2H 6P4

Reviews

 

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Here are some reviews of the training vendor.

   

- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010