How to Gather and Document User Requirements ( 4 day course )

This "how-to" course introduces the roles of the business analyst as they relate to the analysis and documentation of requirements. It familiarizes participants with the core knowledge and skills required to identify and document user requirements.

Course Outline

Target audience:

• Business Analysts who need to update or formalize their implicit understanding of their role, accountabilities and activities.
• Project Managers who incorporate the business analysis role within their functional activity sets.
• Business Managers who work within a project environment, and who interface with Business Analysts and Project Managers

Learn How to:

• Define the role of the business analyst in the requirements process
• Effectively document a solution's vision and scope
• Develop a Requirements Analysis Work Plan
• Elicit, structure, analyze, validate and document business requirements
• Structure a Business Requirements Document

Course Synopsis:

Incomplete requirements are often cited as the number-one reason projects or systems fail. Accurately identifying the requirements and staying on course from the beginning is key to success in today’s business world.

This “how-to” course introduces the roles of the business analyst as they relate to the analysis and documentation of requirements. It familiarizes participants with the core knowledge and skills required to identify and document user requirements. It also addresses how these requirements are identified and managed throughout the life cycle.

Recommendation: The material presented in this course provides the foundation necessary for building additional business analysis skills. If you plan to take additional courses in the Business Analysis Professional Development Program, you will need this foundation.

 

Course Topics:

Roles, Definitions and Key Principles

• Critical role of business analyst
• Creating and adopting a formal documentation strategy
• Key requirements documents
• Roles and mutual expectations among team members

Types of Requirements

• Attributes and types of effective requirements
• What is an effective requirement?

Vision, Scope and Quality

• Defining problem, vision, and scope
• Importance of a solution’s scope statement
• Documenting project vision and scope
• Including quality measures
• Managing change

Introduction to Modeling

• Documenting and tracking business rules
• Why use models?
• Modeling techniques

Creating a Requirement Work Plan

• The value of planning
• Elements of a requirements work plan
• Planning the analysis
• Identifying business analysis tasks
• Stakeholder identification and prioritization
• User identification and profiling
• Managing risk

Elicitation Techniques

• Dealing with barrier to elicitation
• Elicitation strategy
• Elicitation techniques
• Advantages and challenges of elicitation techniques

Documenting Requirements

• The purpose of documenting requirements
• Elements of a Business Requirements Document
• Technical writing guidelines
• Requirements analysis
• The role of modeling in requirements documentation
• Use case and activity diagrams
• Presenting requirements

Managing Consensus

• Communicating effectively
• Effective consensus building

Validating Requirements

• Validation techniques
• Decision making and approvals
• Managing change and risk post-validation
• What happens next? 

 

Additional Details

Pre-Requisites

In order to derive full benefit from this course, it is recommended that students take Introduction to Business Analysis OR have practical professional experience in all of topics covered in the course, including: - System development life cycle, - Project management methodologies, - User requirements analysis and - Requirements management

Certificates offered

Professional Development Units (PDUs): 28.0 Participants will receive a Certificate of completion

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
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Here are some reviews of the training vendor.

   

- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010