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Course rating of 5 Vendor rating of 5

In this highly interactive two-day course, you'll gain the skills to be an effective facilitator - one who can help stakeholders define their needs and form quantifiable requirements.

  • Course Start Date: Oct. 31
  • Location: Ottawa (Map)
  • Time: 8:30 am - 5:00 pm (Note on end times)
  • Please Note: End Times are approximate and depend
    on the number or students and pace of the class.
    It is important to allow for the class to run a little bit longer,
    or finish a little sooner, than expected.
  • Duration: 2 days
    08:30 AM - 05:00 PM
  • Delivery Method(s):Instructor Led
  • Mentored training is a revolutionary training method
    that provides you with the quality training that
    you have come to expect, and combines it with
    flexible learning and a self paced environment.
    For more information click here.
  • Discount Seats Available:2
  • Category:Business Analysis Training

Course Outline
Acquire the facilitation skills necessary to effectively manage requirements meetings and workshops. Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.

In this highly interactive two-day course, you'll gain the skills to be an effective facilitator - one who can help stakeholders define their needs and form quantifiable requirements. You'll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict  cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn
  •   The role of facilitation in business analysis
  •   Plan a facilitated meeting
  •   Create an agenda and risk analysis
  •   Use the appropriate facilitation techniques in a meeting
  •   Plan for and facilitate in a virtual meeting environment
  •   Use advanced brainstorming, analysis, and decision-making techniques
  •   Manage conflict in a facilitated meeting
Who Needs to Attend
  • Systems Analysts
  • Business Analysts
  • Requirements Analysts
  • Developers
  • Software Engineers
  • IT Project Managers
  • Project Managers
  • Project Analysts
  • Project Leaders
  • Senior Project Managers
  • Team Leaders
  • Program Managers
  • Testers
  • QA specialists
Course Outline

1. Facilitation Basics
  •   What Facilitation Is
  •   The Role of the Facilitator
  •   To Facilitate or Not to Facilitate?
  •   Benefits of Facilitation
  •   Facilitation in Business Analysis
2. Planning a Facilitated Meeting
  •   Why Planning is Critical
  •   Defining the Purpose
  •   The Facilitated Meeting Planning Worksheet
    •   Key Characteristics of Participants
    •   Meeting Risks and Responses
3. Facilitation Techniques
  •   Building an Agenda
  •   Techniques for Facilitated Meetings
    • Brainstorming
    • Gap Analysis
    • T-Charts (or Force Field Analysis)
    • Model Types
    • Impact/Effort Grid
    • Multi-Voting
4. Conducting a Meeting
  •   Facilitation Actions
  •   Facilitation Behaviors
5. Virtual Meetings
  •   Challenge of Teleconferences and Web-Conferences
  •   Meeting with Dispersed Participants
  •   Best Practices for Virtual Meetings
6. More Techniques for Facilitation
  •   Brainwriting (Anonymous Brainstorming)
  •   Root Cause Analysis
  •   Criteria-Based Grid
  •   How Various Models Can be Used with Groups
7. Managing Conflict
  •   Understanding Conflict
  •   Good vs. Bad Conflict
  •   Resolving Conflict between Participants
  •   Resolving Conflict between Participant and Facilitator
  •   Complete a Facilitation Meeting Plan
  •   Create Meeting Agenda
  •   Practice Facilitating Multiple Meetings
  •   Practice Root Cause Analysis
  •   Complete a Criteria-Based Grid

Prerequisites & Certificates

Business Analysis Essentials (BA10)

Certificates offered

- 14 PMI PDUs - 2.1 CEUs - 14 IIBA CDUs

Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
[ View Provider's Profile ]

Global Knowledge Ottawa
360 Albert Street
Suite 720

Ottawa, Ontario
Canada   K1R 7X7

Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
Reviewed by 2012
31-October-2016 $1196 Regular Price $1495 Register for this course

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