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This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.


 
Course Outline
Adminstering Cisco Voice and Unified Communications (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Audience

Channel Partner / Reseller
Customer
Employee

Skills taught


  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
  • Describe how to maintain a Cisco Unified Communications solution
Administering Cisco Voice and Unified Communications (ICOMM)

Module 1: Overview of Cisco Unified Communications Solutions Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.

Lesson 1:
Understanding the Components of Cisco Unified Communications Solutions This lesson defines the role of Cisco Unified Communications components in a Cisco Unified Communications solution.

  • Cisco Unified Communications Manager Express Overview
  • Cisco Unified Communications Manager Overview
  • Cisco Unity Connection Overview
  • Cisco Unified Presence Overview

Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions This lesson defines the characteristics of a Cisco Unified Communications solution and what needs to be considered when sending voice over packet-based networks.
  • Overview of Traditional Voice Networks
  • Overview of Converged Voice Networks
  • Overview of Packet-Oriented Networks
Module 2: Overview of Administrator and End-User Interfaces Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

Lesson 1: Understanding Administrator Interfaces This lesson defines the administrator interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
  • Cisco Unified Communications Manager Administrator Interfaces
  • Cisco Unity Connection Administrator Interfaces
  • Cisco Unified Presence Administrator Interfaces
  • Cisco Unified Communications Manager Express Administrator Interfaces
  • Cisco Unity Express Administrator Interfaces
Lesson 2: Understanding End-User Interfaces This lesson defines the end user interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
  • Cisco Unified Communications Manager End-User Interfaces
  • Cisco Unified Communications Manager Express End-User Interfaces
  • Cisco Unity Express End-User Interfaces
  • Cisco Unity Connection End-User Interfaces
  • Cisco Unified Presence End-User Interfaces
Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Lesson 1: Understanding Call Flows and Call Legs This lesson defines the characteristics of call flows and the associated call legs in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Cisco Unified Communications Manager Call Flows and Call Legs
  • Cisco Unified Communications Manager Express Call Flows and Call Legs
Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager This lesson defines configuration components (class of service, Call Admission Control, route lists, route groups, and so on) that impact call flows in Cisco Unified Communications Manager.
  • Cisco Unified Communications Manager Class of Service
  • Cisco Unified Communications Manager Call Routing
Lesson 3: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express This lesson defines configuration components (class of restriction, dial peers, and so on) that impact call flows in Cisco Unified Communications Manager Express.

Cisco Unified Communications Manager Express Class of Restriction
Cisco Unified Communications Manager Express Call Routing

Module 4: Endpoint and End User Administration Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Lesson 1: Understanding Endpoint Characteristics and Configuration Requirements This lesson defines the characteristics of endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and the related configuration requirements.
  • IP Phone Registration Process
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
Lesson 2: Understanding Endpoint Implementation Options This lesson defines how to implement endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Implementing IP Phones in Cisco Unified Communications Manager
Implementing IP Phones in Cisco Unified Communications Manager Express

Lesson 3: Understanding End-User Characteristics and Configuration Requirements
This lesson defines the characteristics of end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and the related configuration requirements.
  • End Users in Cisco Unified Communications Manager
  • End Users in Cisco Unified Communications Manager Express
Lesson 4: Understanding End-User Implementation Options This lesson defines how to implement end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Implementing End Users in Cisco Unified Communications Manager
  • Implementing End Users in Cisco Unified Communications Manager Express
Module 5: Enablement of End User Telephony and Mobility Features Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Lesson 1: Understanding Telephony Features This lesson defines how to explain the Cisco Extension Mobility feature and its advantages, drawbacks, and architectural integration in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Cisco Extension Mobility in Cisco Unified Communications Manager
  • Call Coverage in Cisco Unified Communications Manager
  • Intercom in Cisco Unified Communications Manager
  • Native Cisco Unified Communications Manager Presence
  • Cisco Unified Communications Manager Express Features
Lesson 2: Enabling Telephony Features This lesson defines how to enable telephony features for end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Configuring Extension Mobility in Cisco Unified Communications Manager
  • Configuring Call Coverage in Cisco Unified Communications Manager
  • Configuring Intercom Functionality in Cisco Unified Communications Manager
  • Configuring Native Presence in Cisco Unified Communications Manager
  • Configuring Cisco Unified Communications Manager Express Features
Lesson 3: Understanding Mobility Features This lesson defines the characteristics of mobility features in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Mobile Connect in Cisco Unified Communications Manager
  • Mobile Voice Access in Cisco Unified Communications Manager
  • Mobility in Cisco Unified Communications Manager Express
Lesson 4: Enabling Mobility Features This lesson defines how to enable mobility features for end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Configuring Mobile Connect in Cisco Unified Communications Manager
  • Configuring Mobile Voice Access in Cisco Unified Communications Manager
  • Configuring Mobility in Cisco Unified Communications Manager Express
Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.

Lesson 1: Understanding Cisco Unity Connection This lesson defines the characteristics of Cisco Unity Connection.
  • Cisco Unity Connection Overview
  • Cisco Unity Connection Features
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements This lesson defines the characteristics of end users and mailboxes in Cisco Unity Connection and the related configuration requirements.
  • Cisco Unity Connection End Users Templates
  • Cisco Unity Connection End Users
  • Cisco Unity Connection Voice Mailboxes
Lesson 3: Understanding End User and Voice Mailbox Implementation Options This lesson defines how to implement end users and voice mailboxes in Cisco Unity Connection.
  • Configuring Cisco Unity Connection End Users Templates
  • Configuring Cisco Unity Connection End Users
  • Importing End Users into Cisco Unity Connection
  • Managing Cisco Unity Connection Message Storage
Lesson 4: Understanding Cisco Unified Presence This lesson defines the characteristics of Cisco Unified Presence.
  • Cisco Unified Presence Features and Functionality
  • Cisco Unified Presence Architecture
Lesson 5: Enabling Cisco Unified Presence This lesson defines how to enable Cisco Unified Presence for end users.
  • Setting Up End Users in Cisco Unified Communications Manager for Cisco Unified Personal Communicator
  • Configuring End Users in Cisco Unified Presence
  • Troubleshooting Cisco Unified Personal Communicator
  • Configuring Cisco IP Phone Messenger
Module 7: Cisco Unified Communications Solutions Maintenance Describe how to maintain a Cisco Unified Communications solution.

Lesson 1: Providing End-User Support This lesson defines how to provide end-user support in case of basic connectivity or voice quality issues.
  • Troubleshooting Phone Registration Issues
  • Switch Configuration Overview
  • Voice Quality Issues
Lesson 2: Understanding Cisco Unified Communications Manager Reports This lesson defines Cisco Unified Communications Manager reports and how they are generated.
  • Generating Reports on Cisco Unified Communications Manager
  • Analyzing the Generated Reports
Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports This lesson defines Cisco Unified Communications Manager CAR tool reports and how they are generated.
  • Cisco Unified Communications Manager CAR Tool Overview
  • CDR Management and System Settings
  • Generating CDR Reports
Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool This lesson defines Cisco Unified RTMT and how to use it for system monitoring.
  • Cisco Unified RTMT Overview
  • Monitoring the System with Cisco Unified RTMT
  • Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT
Lesson 5: Monitoring Voice Mail in Cisco Unity Connection This lesson defines the monitoring options in Cisco Unity Connection and how they can be used to monitor voice mail usage.
  • Generating Reports on Cisco Unity Connection
  • Analyzing the Cisco Unity Connection Reports
  • Using Reports for Troubleshooting and Maintenance
Lesson 6: Understanding the Disaster Recovery System This lesson defines the Disaster Recovery System and how it is used for backup and restore tasks in Cisco Unified Communications systems.

Disaster Recovery System Overview
Backing Up Cisco Unified Communications Solutions
Restoring Cisco Unified Communications Solutions

ICOMM v8.0 LABS   
  • Lab 2-1: Exploring Administrator Interfaces
  • Lab 2-2: Exploring End-User Interfaces
  • Lab 3-1: Exploring Call Flows in Cisco Unified Communications ManagerLab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
  • Lab 4-1: Implementing Endpoints
  • Lab 4-2: Implementing End Users
  • Lab 5-1: Enabling Telephony Features
  • Lab 5-2: Enabling Mobility Features
  • Lab 6-1: Implementing End Users and Voice Mailboxes
  • Lab 6-2: Enabling Cisco Unified PresenceLab 7-1: Providing End-User Support (optional, if course timing permits
  • Lab 7-2: Generating Cisco Unified Communications Manager Reports
  • Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
  • Lab 7-4: Monitoring the System with Cisco Unified RTMT
  • Lab 7-5: Monitoring Usage of Cisco Unity Connection
  • Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System

Prerequisites & Certificates
Pre-Requisites

Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Certificates offered

Certificate of Completion


Cancellation Policy
Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.


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