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Course rating of 5 Vendor rating of 5

Our comprehensive CCNA exam preparation course combines five days of intensive hands-on classroom activity along with pre- and post-course activities to ensure your success on the CCNA certification exam.

Course Outline
Our comprehensive CCNA exam preparation course combines five days of intensive hands-on classroom activity along with pre- and post-course activities to ensure your success on the CCNA certification exam.

With our enhanced content, you will learn to install, configure, operate, and troubleshoot medium-sized routed and switched networks, and you'll learn the basics of wireless networking and security.

Our sophisticated CCNA lab environment guarantees that you and your lab partner will use a full set of equipment, including two 2611XM Multiservice Routers running 12.4(5b) Advanced IP Services and a 2950 Catalyst Switch running 12.1(22) IOS CRYPTO Services, for the entire week. No other training provider in North America provides you with a dual router set up like ours.

Global Knowledge Exclusive!
  • Our industry-leading CCNA Boot Camp includes over $1,000 in extras at no additional cost:
  • 10 hours of pre-class activity
  • Free 640-802 CCNA exam voucher
  • Free access to ICND1 and ICND2 course material, assessments, tutorials, and live events with instructors and peers
  • 10 extra lab credits, good for 30 days after training, to practice and refine your skills
  • Enhanced content that exceeds standard authorized Cisco content taught by world-class certified Cisco Systems instructors
  • CCNA lab guide and workbook, including exclusive additional labs and study aids
  • Access to Kaplan SelfTest's online exam prep products
  • An enhanced lab topology that represents a real-world network, including two routers and one switch
  • Unrivaled guarantee

CCNA Certification is the starting point for many Cisco certification paths, including CCNA Security, CCNA Voice, CCNA Wireless, and CCNP.

Why Global Knowledge?

We have delivered a Cisco Authorized CCNA Boot Camp longer than any other Cisco Learning Partner, and we've helped thousands of network technicians prepare for and pass the Cisco CCNA exam. To maximize your classroom experience and ensure that you get comprehensive coverage of the CCNA materials, our three-step, blended learning approach to the CCNA Boot Camp consists of:
  • Pre-Class Activity: Approximately ten hours of review materials and exercises - including a pre-test assessment, Self-Paced e-Learning content, and a readiness test - designed to give you a firm foundation and help you get the most out of your time in class.
  • Classroom Instruction and Hands-On Labs: Our instructor-led training goes above and beyond the standard Cisco courseware with enhanced content and 24-hour access to the hands-on labs. To ensure the most real-world experience possible during your time in class, each pod is connected to a dedicated core router set up to act as a Frame Relay switch, making each pod completely independent. Every router has multiple serial interfaces that can be configured for HDLC, PPP, or Frame Relay, along with a Fast Ethernet interface to support different combinations of forwarding paths. The switch is interconnected to the core through multiple interfaces and to the pod routers so you can practice configuring and testing the switch as needed for the exam.
  • Post-Class Lab Practice: Your CCNA Boot Camp package includes 10 e-Lab credits (good for 30 days) for further practice and both the ICND1 and ICND2 Self-Paced e-Learning CDs, so you can continue your studying any time, anywhere.

  • What You'll Learn

    • How networks function, network components, and the OSI reference model
    • Binary, decimal, and hexadecimal numbering
    • Switching operations and theory
    • Host-to-Host packet delivery process through a switch and through a router
    • TCP/IP network addressing and routing
    • IP subnetting
    • Providing Local Area Network (LAN), Wide Area Network (WAN), and remote access services
    • How Wireless LANs (WLANs) work, including the latest IEEE 802.11n standard
    • Introduction to Cisco Internet Operating System (IOS)
    • Configuration of Cisco Routers and Catalyst Switches
    • Using your router as a Dynamic Host Configuration Protocol (DHCP) server and/or client and to provide Port Address Translation (PAT) functionality
    • Network discovery and management using Cisco Discovery Protocol (CDP), Link Layer Discovery Protocol (LLDP), Telnet, secure shell (SSH), and Trivial FTP (TFTP)
    • Expand a switched network from a small to medium network environment
    • Issues with redundant switching
    • Spanning Tree Protocol (STP)
    • Concepts of VLANs and trunking and routing between VLANs
    • Implementing VLSM
    • Configure, verify, and troubleshoot OSPF and EIGRP
    • Determine when to use access control lists (ACLs) and how to configure, verify, and troubleshoot them
    • Configure NAT and PAT
    • Configure IPv6 addressing and Routing Information Protocol new generation (RIPng)
    • VPN solutions
    • Configure PPP, CHAP, and PAP
    • Frame Relay operation and troubleshooting
    Who Needs to Attend

    Individuals seeking CCNA certification will find this class is the quickest way to meet the requirements of the CCNA exam. A general networking background and some experience with Cisco IOS is critical to your success.

    Course Outline

    1) Building a Simple Network

    • The Functions of Networking
    • Securing the Network
    • Host-to-Host Communication Model
    • TCP/IP Internet Layer
    • TCP/IP Transport Layer
    • Packet Delivery Process (between Hosts)
    • Ethernet
    • Connecting to an Ethernet LAN
    2) Switching
    • Challenges of Shared LANs
    • Solving Network Challenges with Switched LAN Technology
    • Packet Delivery Process (through a Switch)
    • Operating Cisco IOS Software
    • Starting a Cisco Switch
    • Securing the Switch
    • Maximizing the Benefits of Switching
    • Troubleshooting Switch Issues
    3) Wireless Local Area Networks
    • Exploring Wireless Networking
    • WLAN Security
    • Implementing a WLAN
    4) LAN Connections
    • Functions of Routing
    • Binary Basics
    • Constructing a Network Addressing Scheme
    • Starting and Configuring a Router
    • Packet Delivery Process (through a Router)
    • Starting a Cisco Router
    • Configuring a Cisco Router
    • Router Security
    • Using Cisco Router and Security Device Manager
    • Using a Router as a DHCP Server
    • Accessing Remote Devices
    5) Wide Area Networks
    • WAN Technologies
    • Enabling the Internet Connection
    • VPN Solutions
    • Configuring Serial Encapsulation
    • Enabling Static Routing
    6) Network Environment Management
    • Accessing Remote Devices
    • Discovering Neighbors on the Network
    • Managing Router Startup and Configuration
    • Managing Cisco Devices
    7) Medium-Sized Routed Network Construction
    • Functions of Routing
    • Enabling RIP
    • Implementing VLSM
    8) Medium-Sized Switched Network Construction
    • Implementing VLANs and Trunks
    • Improving Performance with Spanning Tree
    • Routing Between VLANs
    • Securing the Expanded Network
    • Troubleshooting Switched Networks
    9) Single Area OSPF
    • Implementation
    • Troubleshooting
    10) EIGRP
    • Implementation
    • Troubleshooting
    11) Access Control Lists
    • Operation
    • Configuring and Troubleshooting
    12) Address Space Management
    • Scaling the Network with NAT and PAT
    • Transitioning to IPv6
    13) LAN Extension into a WAN
    • Establishing a WAN Connection with Frame Relay
    • Troubleshooting Frame Relay WANs

    Lab 1: Switch Startup and Initial Configuration

    Connect to your switch and complete the initial configuration.

    Lab 2: Enhancing Security of the Switch Configuration
    Increase the security of the initial switch configuration.

    Lab 3: Operating and Configuring a Cisco IOS Device

    Practice and demonstrate the use of the Command Line Interface (CLI) features.

    Lab 4: Enhanced - Router Startup and Initial Configuration
    Connect to your routers and complete the initial configuration. Add commands to improve the usability of the CLI.

    Lab 5: Enhancing Router Security and Switch Configuration
    Increase the security of the initial router configuration. Add port security to the switch configuration.

    Lab 6: Enhanced - Configuring HDLC, PPP, and a Static Route
    Configure the serial interface on your router to use HDLC and PPP encapsulation. Configure a static route.

    Lab 7: Managing Remote Access Sessions

    Use Telnet and SSH to create connections to your devices.

    Lab 8: Using CDP
    Obtain information about your directly connected Cisco device using CDP.
    Disable CDP from running on interfaces connected to the core router.

    Lab 9: Managing Router Startup Operations
    Make changes to control the router startup behavior, such as configuring boot commands and changing configuration register settings.

    Lab 10: Managing Cisco Devices
    Practice using the IOS copy and debug commands.

    Lab 11: Enhanced - Enabling Frame Relay and RIPv2
    Configure your routers to connect to each other and to the core router via a serial interface using Frame Relay. Configure the RIPv2 protocol between the routers.

    Lab 12: Enhanced - Configuring Expanded Switch Networks
    Expand the switch configuration to meet specific VLAN and network requirements.

    Lab 13: Enhanced - Implementing OSPF

    Configure your routers to use the dynamic routing protocol OSPF.

    Lab 14: Enhanced - Implementing EIGRP
    Configure your routers to migrate from OSPF to EIGRP.

    Lab 15: Enhanced - Implementing ACLs
    Create IP standard, extended, and named ACLs and verify that they are working.

    Lab 16: Enhanced - Configuring NAT and PAT
    Configure routers to use static and dynamic NAT and PAT.

    Lab 17: Enhanced - Implementing IPv6
    Configure IPv6 addresses on your workgroup routers and deploy RIPng between them.

    Lab 18: Enhanced - Establishing a Frame Relay WAN
    Create a Frame Relay connection to other routers and use a serial interface on each router

    Optional Labs and Exercises

    Lab 1: Initial PC Setup with DHCP and Host-Based Tools
    Use Windows applications and commands to investigate the IP configuration of your PC and the local network.

    Lab 2: Observing the TCP Three-Way Handshake
    Use packet sniffer software to observe the TCP initial three-way handshake.

    Lab 3: Testing Connectivity in an IP Network
    Use PC Tools, such as ping, traceroute, and ipconfig, to gather network-related information.

    Lab 4: Enhanced - Initial Wiring
    Examine the connectivity of your pod equipment that will be used for the router and switch lab practice exercises.

    Exercise 1: Converting Decimal to Binary and Binary to Decimal

    Convert numbers from binary to decimal and decimal to binary.

    Exercise 2: Classifying IP Addresses
    Classify IP addresses and convert IP addresses from decimal to binary format and/or binary to decimal format.

    Exercise 3: Computing Subnets and Hosts
    Calculate the number of bits required in the mask for a given number of subnets. Calculate the number of host addresses that are available on each subnet.

    Exercise 4: Calculating Subnet Masks

    Determine the subnet mask, the binary and decimal format of the mask, the subnet address, the range of host addresses, and the directed broadcast address.

    Lab 5: Using SDM to Configure DHCP Server Functions
    Use the Cisco SDM to configure DHCP server functionality.

    Lab 6: Enhanced - Using SDM to Configure DHCP Client and PAT

    Use the Cisco SDM to configure DHCP client, DHCP server, and PAT functionality.

    Lab 7: Enhanced - Troubleshooting Switch and Router Configurations
    Assume the management of an incorrectly configured network, discover and correct errors, then verify that the new configuration is functioning as expected.

    Lab 8: Enhanced - Implementing a Small Network

    Configure switches and routers with a basic configuration.

    Lab 9: Enhanced - Troubleshooting Switched Networks
    Diagnose, isolate, and correct problems commonly found in a switched network.

    Lab 10: Troubleshooting OSPF

    Diagnose, isolate, and correct problems commonly found when running the OSPF routing protocol.

    Lab 11: Enhanced - Troubleshooting EIGRP
    Diagnose, isolate, and correct problems commonly found when running the EIGRP routing protocol.

    Lab 12: Exclusive - Troubleshooting ACLs

    Troubleshoot common IP ACL issues.

    Lab 13: Enhanced - Troubleshooting Frame Relay WANs
    Diagnose, isolate, and correct problems commonly found in a Frame Relay network.

    Lab 14: Exclusive - The Super Lab
    Rebuild the configuration on your devices from scratch, including security, IP addressing, interface encapsulations, and routing protocol.

    Prerequisites & Certificates

    A general networking background and some experience with Cisco IOS is critical to your success.

    Certificates offered

    35 Cisco Learning Credits * Your CCNA Boot Camp package includes: - Free 640-802 CCNA exam voucher - Free ICND1 and ICND2 Self-Paced e-Learning CDs - 10 extra lab credits, good for 30 days, so you can practice and refine your skills - 10 hours of pre-class activity - Enhanced content that exceeds standard authorized Cisco content and is taught by world-class certified Cisco Systems instructors - CCNA lab guide and workbook, including exclusive additional labs and additional study aids - Access to Self Test Software's exam prep products - An enhanced lab topology that represents a real-world network, including two routers and one switch - Unrivaled guarantee

    Cancellation Policy
    We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

    Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
    Map & Reviews
    Global Knowledge
    [ View Provider's Profile ]


    We have not received any reviews specific to this course as yet, however here are some reviews of the training vendor.

    The training provider was very good.
    Reviewed by 2017
    The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.
    Reviewed by 2016
    Lab content has to be reviewed.
    Reviewed by 2016
    There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.
    Reviewed by 2016
    The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.
    Reviewed by 2016
    This was the first virtual class I attended and it was a very positive experience.
    Reviewed by 2016
    Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.
    Reviewed by 2016
    Thank you
    Reviewed by 2016
    very hands on and practical course with knowledgeable instructor
    Reviewed by 2016
    This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!
    Reviewed by 2016
    An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x
    Reviewed by 2016
    please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.
    Reviewed by 2016
    The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.
    Reviewed by 2016
    This course can be done in 2 days. 3 days is a stretch.
    Reviewed by 2015
    Would like to have the slides available to print.
    Reviewed by 2015
    Excellent instructor, very knowledgably, great communications and presentations skills.
    Reviewed by 2015
    I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.
    Reviewed by 2015
    The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.
    Reviewed by 2015
    The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.
    Reviewed by 2015
    Shipping address was asked but no materials was sent. Vendor encapsulation.....
    Reviewed by 2015
    There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).
    Reviewed by 2015
    Reviewed by 2015
    Great Instructor
    Reviewed by 2015
    As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).
    Reviewed by 2015
    Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana
    Reviewed by 2015
    Re course materials: I wish Lab keys would have a screenshots
    Reviewed by 2015
    Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!
    Reviewed by 2015
    Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.
    Reviewed by 2015
    This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.
    Reviewed by 2015
    The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.
    Reviewed by 2015
    Excellent facilitator. The course content was well balanced and spread over day.
    Reviewed by 2015
    Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.
    Reviewed by 2015
    The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.
    Reviewed by 2015
    The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.
    Reviewed by 2015
    I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.
    Reviewed by 2015
    I have not received the training certificate.
    Reviewed by 2015
    I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.
    Reviewed by 2015
    Too basic materials!
    Reviewed by 2015
    The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.
    Reviewed by 2015
    Course was great. Training provider was even better.
    Reviewed by 2015
    I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.
    Reviewed by 2014
    The provider was very knowledge and very professional
    Reviewed by 2014
    Since this is an online training, there are some items not applicable for evaluation purpose.
    Reviewed by 2014
    Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.
    Reviewed by 2014
    The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.
    Reviewed by 2014
    I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.
    Reviewed by 2014
    I really enjoyed the on-line class. Very helpful
    Reviewed by 2014
    it was good just a bit too fast.
    Reviewed by 2014
    The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.
    Reviewed by 2014
    Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.
    Reviewed by 2014
    Reviewed by 2014
    I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.
    Reviewed by 2014
    The 3's are really not applicable as this was a webinar
    Reviewed by 2014
    Overall course content was good. Got behind in some of the sessions. Still need to go back to them.
    Reviewed by 2014
    The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!
    Reviewed by 2014
    Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.
    Reviewed by 2014
    I was truly impressed with the format and information given. Clear and precise.
    Reviewed by 2014
    Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.
    Reviewed by 2014
    Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.
    Reviewed by 2014
    no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference
    Reviewed by 2014
    Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery
    Reviewed by 2014
    Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.
    Reviewed by 2014
    The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.
    Reviewed by 2014
    Instructor was exceptional
    Reviewed by 2013
    It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.
    Reviewed by 2013
    This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?
    Reviewed by 2013
    Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.
    Reviewed by 2013
    The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...
    Reviewed by 2013
    Was a virtual training therefore section one is N/A
    Reviewed by 2013
    I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.
    Reviewed by 2013
    the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)
    Reviewed by 2013
    The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.
    Reviewed by 2013
    Very good course.
    Reviewed by 2013
    Very good instructor! Really took the time to explain answers to questions that were asked.
    Reviewed by 2013
    great, terrific
    Reviewed by 2013
    The instructor was excellent and made the course.
    Reviewed by 2013
    The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.
    Reviewed by 2013
    I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.
    Reviewed by 2013
    The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!
    Reviewed by 2013
    Jeff and Paul are awesome to work with. Very organized and knowledgable
    Reviewed by 2013
    Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class
    Reviewed by 2013
    May be limit number per course to 8 max.
    Reviewed by 2013
    Too many typos in the course material, especially the lab book.
    Reviewed by 2013
    A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.
    Reviewed by 2013
    Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.
    Reviewed by 2013
    Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.
    Reviewed by 2013
    This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.
    Reviewed by 2013
    Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand
    Reviewed by 2013
    Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.
    Reviewed by 2013
    I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
    Reviewed by 2013
    The course material was overly dense and contained a lot of redundant information.
    Reviewed by 2013
    The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.
    Reviewed by 2012
    You should always host your Montreal trainings at the Bonaventure Hilton.
    Reviewed by 2012
    As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.
    Reviewed by 2012
    Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.
    Reviewed by 2012
    Very interesting course and trainer. This course should be mandatory for all government clerks.
    Reviewed by 2012
    Excellent course Excellent instructer
    Reviewed by 2012
    I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.
    Reviewed by 2012
    Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.
    Reviewed by 2012
    The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.
    Reviewed by 2012
    Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.
    Reviewed by 2012
    I found the course to be a bit too advanced for a level 1 Excel.
    Reviewed by 2012
    Reviewed by 2012
    The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)
    Reviewed by 2012
    Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.
    Reviewed by 2012
    Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).
    Reviewed by 2012
    This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.
    Reviewed by 2012
    Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
    Reviewed by 2012
    The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.
    Reviewed by 2012
    Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
    Reviewed by 2012
    - do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.
    Reviewed by 2012
    Should be time allocated for questions and answer
    Reviewed by 2012
    The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.
    Reviewed by 2012
    Very professional. Facility clean and comfortable.
    Reviewed by 2012
    For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.
    Reviewed by 2012
    The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)
    Reviewed by 2012
    Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.
    Reviewed by 2012
    Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training
    Reviewed by 2011
    A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders
    Reviewed by 2011
    The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
    Reviewed by 2011
    No course books were provided for us to take.
    Reviewed by 2011
    Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.
    Reviewed by 2011
    should have discuss some case studies,,overall A+
    Reviewed by 2011
    Our instructor was very knowlegable and he provided excellent real life stories.
    Reviewed by 2011
    The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.
    Reviewed by 2011
    Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.
    Reviewed by 2011
    I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.
    Reviewed by 2011
    Great course provider, keep it on your roaster
    Reviewed by 2011
    Course content and labs were very good, everything worked as expected.
    Reviewed by 2011
    I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!
    Reviewed by 2010

    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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