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In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.

  • Course Start Date: Oct. 31
  • Location: Toronto (Map)
  • Time: 8:30 am - 4:30 pm (Note on end times)
  • Please Note: End Times are approximate and depend
    on the number or students and pace of the class.
    It is important to allow for the class to run a little bit longer,
    or finish a little sooner, than expected.
  • Duration: 3 days
    08:30 AM - 04:30 PM
  • Delivery Method(s):Instructor Led
  • Mentored training is a revolutionary training method
    that provides you with the quality training that
    you have come to expect, and combines it with
    flexible learning and a self paced environment.
    For more information click here.
  • Discount Seats Available:2
  • Category:Business Analysis Training

Course Outline
In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.

The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you'll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project.

Students pursuing professional development units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment.

What you'll learn in the class:
  • Determine the quality of a business process
  • Identify business processes that need to be analyzed and possibly improved
  • Define "business process analysis" and the responsibilities of the business analyst
  • Determine when a process action team (PAT) is called for
  • Charter and lead a process action team
  • Identify all of the stakeholders in a business process
  • Choose appropriate information gathering technique(s) for each type of stakeholder
  • Prepare for and perform information gathering activities
  • Provide feedback to stakeholders to verify and gain additional information
  • Define the goal of a business process
  • Determine how to measure the effectiveness of a business process
  • Use a variety of methods to model a business process and its data
  • Perform root-cause analysis of the problems with a business process
  • Enumerate options for improving a business process
  • Make a sound business case for improving a business process
  • Obtain stakeholder buy-in and sign-off
  • Plan a process improvement project
  • Analyze the results of a process improvement project
  • Perform the Deming bead experiment
  • Choose a business process to analyze
  • Complete a project mini-charter
  • Complete a stakeholder analysis
  • Identify information gathering methods for your project
  • Prepare to interview the stakeholder
  • Interview the stakeholder
  • Document the information gathered
  • Perform and document a GQM analysis of your process
  • Prepare for a follow-up meeting with the stakeholder
  • Hold a follow-up meeting with the stakeholder
  • Update information about the process
  • Use the ETVX process definition paradigm
  • Draw a SIPOC diagram
  • Draw a use case diagram
  • Draw a process flowchart
  • Draw a swim lane diagram
  • Draw a data flow diagram
  • Draw an entity relationship diagram
  • Hold another feedback session with the stakeholder
  • Perform causal analysis
  • List sources of standards and industry best practices
  • Use the STP method to identify improvement options
  • Model the improved process
  • Prepare the process improvement proposal
  • Present the process improvement proposal
  • Prepare a project plan for your process improvement
  • Provide feedback on the BPA process
Who needs to attend
  • Systems Analysts
  • Business Analysts
  • IT Project Managers
  • Associate Project Managers
  • Project Managers
  • Project Coordinators
  • Project Analysts
  • Project Leaders
  • Senior Project Managers
  • Team Leaders
  • Product Managers
  • Program Managers
Course outline

1.  Define the "Quality" of a Business Process

  • People
  • Process
  • Tools
  • Inputs
2.  Choose a Business Process to Analyze

3.  Understand the Business Analysis Process

  • Definition of "Business Process Analysis"
  • The Process of Business Process Analysis
  • Role of the Business Analyst
4.  Charter the Process Action Team

5.  Identify the Stakeholders of a Business Process

6.  Choose Information Gathering Techniques

7.  Gather Information

  • Preparation
  • Execution
  • Feedback & Validation
8.  Document the Process Goal and Metrics
  • Perform GQM Analysis
9.  Model the Current (As-Is) Process
  • ETVX Process Model
  • SIPOC Analysis
  • Use Case Diagrams
  • Process Flowcharts
  • Swim Lane Diagrams
  • Data-Flow Diagrams (DFD)
  • Entity-Relationship Diagrams (ERD)
10.  Determine Causes of Problems
  • Fishbone (Ishikawa) Causal Analysis
11.  Determine Process Improvement Options
  • Modeling the Improved (To-Be) Process
12.  Make the Business Case for Process Improvement
13.  Plan the Implementation
14.  Hold a Project Retrospective

Prerequisites & Certificates

Certificates offered

- 28 PMI PDUs - 2.8 CEUs - 28 IIBA CDUs

Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
Global Knowledge
[ View Provider's Profile ]

Global Knowledge Toronto Bloor EAST
2 Bloor Street EAST
31st Floor

Toronto, ON
Canada   M4W 1A8

I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
Reviewed by 2013
31-October-2016 $1596 Regular Price $1995 Register for this course

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