Business Process Analysis (BA45)

In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.

Course Outline

In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.

The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you'll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project.

Students pursuing professional development units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment.

What you'll learn in the class:

• Determine the quality of a business process
• Identify business processes that need to be analyzed and possibly improved
• Define "business process analysis" and the responsibilities of the business analyst
• Determine when a process action team (PAT) is called for
• Charter and lead a process action team
• Identify all of the stakeholders in a business process
• Choose appropriate information gathering technique(s) for each type of stakeholder
• Prepare for and perform information gathering activities
• Provide feedback to stakeholders to verify and gain additional information
• Define the goal of a business process
• Determine how to measure the effectiveness of a business process
• Use a variety of methods to model a business process and its data
• Perform root-cause analysis of the problems with a business process
• Enumerate options for improving a business process
• Make a sound business case for improving a business process
• Obtain stakeholder buy-in and sign-off
• Plan a process improvement project
• Analyze the results of a process improvement project

Hands-on-exercises

• Perform the Deming bead experiment
• Choose a business process to analyze
• Complete a project mini-charter
• Complete a stakeholder analysis
• Identify information gathering methods for your project
• Prepare to interview the stakeholder
• Interview the stakeholder
• Document the information gathered
• Perform and document a GQM analysis of your process
• Prepare for a follow-up meeting with the stakeholder
• Hold a follow-up meeting with the stakeholder
• Update information about the process
• Use the ETVX process definition paradigm
• Draw a SIPOC diagram
• Draw a use case diagram
• Draw a process flowchart
• Draw a swim lane diagram
• Draw a data flow diagram
• Draw an entity relationship diagram
• Hold another feedback session with the stakeholder
• Perform causal analysis
• List sources of standards and industry best practices
• Use the STP method to identify improvement options
• Model the improved process
• Prepare the process improvement proposal
• Present the process improvement proposal
• Prepare a project plan for your process improvement
• Provide feedback on the BPA process

Who needs to attend

• Systems Analysts
• Business Analysts
• IT Project Managers
• Associate Project Managers
• Project Managers
• Project Coordinators
• Project Analysts
• Project Leaders
• Senior Project Managers
• Team Leaders
• Product Managers
• Program Managers

Course outline

1.  Define the "Quality" of a Business Process

• People
• Process
• Tools
• Inputs

2.  Choose a Business Process to Analyze

3.  Understand the Business Analysis Process

• Definition of "Business Process Analysis"
• The Process of Business Process Analysis
• Role of the Business Analyst

4.  Charter the Process Action Team

5.  Identify the Stakeholders of a Business Process
 
6.  Choose Information Gathering Techniques

7.  Gather Information

• Preparation
• Execution
• Feedback & Validation

8.  Document the Process Goal and Metrics

• Perform GQM Analysis

9.  Model the Current (As-Is) Process

• ETVX Process Model
• SIPOC Analysis
• Use Case Diagrams
• Process Flowcharts
• Swim Lane Diagrams
• Data-Flow Diagrams (DFD)
• Entity-Relationship Diagrams (ERD)

10.  Determine Causes of Problems

• Fishbone (Ishikawa) Causal Analysis

11.  Determine Process Improvement Options

• Modeling the Improved (To-Be) Process

12.  Make the Business Case for Process Improvement
 
13.  Plan the Implementation
 
14.  Hold a Project Retrospective

Additional Details

Pre-Requisites

Certificates offered

- 28 PMI PDUs - 2.8 CEUs - 28 IIBA CDUs

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
[ View Provider's Profile ]

Global Knowledge Toronto Bloor St
2 Bloor Street West
Suite 1200
Toronto, Ontario
Canada   M4W 3E2

Reviews

 

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Here are some reviews of the training vendor.

   

- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010