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The course is for sales engineers, installers, consultants, application support staff, and IT personnel who will be able to perform all aspects of the installation and maintenace of the Cisco Unified EIM and WIM applications.


 
Course Outline


A complete technical installation, configuration, and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff, and IT personnel who will be able to perform all aspects of the installation and maintenace of the Cisco Unified EIM and WIM applications.

Audience

  •  sales engineers
  •  installers
  •  consultants
  •  application support staff
  •  channel partners / resellers
  •  customers
  •  employees

Skills taught

Upon successful completion, students will be able to:

  •  explain architectural components of the integrated system
  •  configure Unified CCE to work with Unified EIM / Unified WIM
  •  install WebLogic and create a WebLogic domain
  •  install and configure a complete Unified EIM / Unified WIM system
  •  troubleshoot installation and maintenance issues

Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
Course Introduction

Module 1: Features of Cisco Unified EIM and Cisco Unified WIM

Module 2: Architecture Installation Planning and Environment Installation

Module 3: User Management

Module 4: The Knowledge Base

Module 5: Administration

Module 6: Agent Console

Module 7: Cisco Unified CCE Integration and Configuration

Module 8: Cisco Unified Web Interaction Manager

Module 9: Management Toods: Monitors and Reporting
Prerequisites & Certificates
Pre-Requisites

Students should have the following: * experience with Windows 2003 OS and IIS * databases - SQL Server 2000 / 2005 * web site / application development - HTML, Java Script * abililty to deploy and configure Cisco Unified CCE

Certificates offered


Cancellation Policy
Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.


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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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