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This five day course provides students with an understanding of converged voice and data networks and also the challenges faced by the various network technologies.


 
Course Outline
This five day course provides students with an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways and gatekeepers into an enterprise VoIP network. This new version of CVOICE also includes quality of service to ensure proper design and quality of a Unified Communications installation.

Audience

Channel Partner / Reseller  
Customer  
Employee

Skills taught

Explain what a voice gateway is, how it works, and describe its usage, components, and features.
Describe the characteristics and configuration elements of VoIP call legs.
Describe how to implement IP phones using Cisco Unified Communications Manager Express.
Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway. Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support. Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.

Course Content:

Module 1: Introduction to Voice Gateways
Explain what a voice gateway is, how it works, and describe its usage, components, and features.

Lesson 1: Understanding Cisco Unified Communications Networks and the Role of Gateways
This lesson defines the characteristics and historical evolution of unified communications networks, the three operational modes of gateways, their functions, and the related call leg types.

Cisco Unified Communications
Cisco Unified Communications Gateways
Gateways in Cisco Unified Communications Deployment Models
Gateway Hardware Platforms
Gateway Operational Modes

Lesson 2: Examining Gateway Call Routing and Call Legs
This lesson defines how gateways route calls and which configuration elements relate to incoming and outgoing call legs.

Gateway Call Routing Components
End-to-End Call Routing
Configuring POTS Dial Peers
Dial Peer Matching
Matching Inbound Dial Peers
Matching Outbound Dial Peers
Default Dial Peer
Direct Inward Dialing

Lesson 3: Configuring Gateway Voice Ports
This lesson defines how to connect a gateway to traditional voice circuits using analog and digital interfaces.

Gateway Voice Ports
Analog Voice Ports
Configuring Analog Voice Ports
Digital Voice Ports
Understanding ISDN
Configuring Digital Voice Ports
Configuring ISDN
Fine-Tuning Analog and Digital Voice Ports
Echo Cancellation
Verifying Analog and Digital Voice Ports

Lesson 4: Understanding DSP Functionality, Codecs, and Codec Complexity
This lesson defines DSPs and codecs, and explains different codec complexities and their usage.

Voice Codecs
Evaluating Quality of Codecs
Evaluating Overhead
Digital Signal Processors
Codec Complexity
Configuring Digital Signal Processors
Verifying Digital Signal Processors

Module 2: VoIP Call Legs
Describe the characteristics and configuration elements of VoIP call legs.

Lesson 1: Examining VoIP Call Leg Characteristics and VoIP Media Transmission
This lesson defines how VoIP signaling and media transmission differs from traditional voice circuits and explain how voice is sent over IP networks, including analog-to-digital conversion, encoding, packetization, and all variants of RTP.

VoIP Overview
Converting Voice for VoIP
VoIP Packetization
VoIP Media Transmission
Voice Activity Detection

Lesson 2: Explaining H.323 Signaling Protocol
This lesson defines the characteristics of H.323 and explains when to use it.

H.323 Architecture
H.323 Call Flows
Codecs in H.323
Configuring H.323 Gateways
Customizing H.323 Gateways
Verifying H.323 Gateways

Lesson 3: Explaining SIP Signaling Protocol
This lesson defines the characteristics of SIP, and explains when to use it.

SIP Architecture
SIP Call Flows
SIP Addressing
Codecs in SIP
Configuring Basic SIP
Configuring SIP ISDN Support
Configuring SIP SRTP Support
Customizing SIP Gateways
Verifying SIP Gateways

Lesson 4: Explaining MGCP Signaling Protocol
This lesson defines the characteristics of SIP, and explains when to use it.

MGCP Architecture
MGCP Call Flows
MGCP Special Considerations
Configuring MGCP Gateways
Customizing MGCP Gateways
Verifying MGCP Gateways

Lesson 5: Describing Requirements for VoIP Call Legs
This lesson defines special requirements for VoIP call legs, including the need for QoS, fax/modem relay and DTMF support.

Audio Clarity
QoS Requirements
Transporting Modulated Data over IP Networks
Understanding Fax/Modem Pass-Through, Relay, and Store and Forward
Gateway Signaling Protocols and Fax/Modem Pass-Through and Relay
DTMF Support

Lesson 6: Configuring VoIP Call Legs
This lesson defines how to configure VoIP call legs in a gateway.

Configuration Components of VoIP Dial Peer
Configuring DTMF Relay
Configuring FAX/Modem Support
Configuring Codecs
Limiting Concurrent Calls

Module 3: Cisco Unified Communications Manager Express Endpoints Implementation
Describe how to implement IP phones using Cisco Unified Communications Manager Express.

Lesson 1: Introducing Cisco Unified Communications Manager Express
This lesson defines the functions and operation of the Cisco Unified Communications Manager Express.

Introducing Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express Key Features and Benefits
Cisco Unified Communications Manager Express Supported Platforms
Cisco Unified Communications Manager Express Operation

Lesson 2: Examining Cisco Unified Communications Manager Express Endpoint Requirements
This lesson defines Describe all components that are required to support endpoints by Cisco Unified Communications Manager Express and explain how to configure them.

Overview of Cisco Unified Communications Manager Express Endpoints
Identifying Cisco Unified Communications Manager Express Endpoint Requirements
Power over Ethernet
VLAN Infrastructure
IP Addressing and DHCP
Network Time Protocol
Endpoint Firmware and Configuration
Setting Up Cisco Unified Communications Manager Express in SCCP Environment
Setting Up Cisco Unified Communications Manager Express in SIP Environment   

Lesson 3: Configuring Cisco Unified Communications Manager Express Endpoints
This lesson defines Cisco Unified Communications Manager Express endpoint configuration elements such as phones and directory numbers.

Directory Numbers and Phones in Cisco Unified Communications Manager Express
Creating Directory Numbers for SCCP Phones
Configuring SCCP Phone-Type Templates
Creating SCCP Phones
Creating Directory Numbers for SIP Phones
Creating SIP Phones
Configuring Cisco IP Communicator Support
Managing Cisco Unified Communications Manager Express Endpoints
Verifying Cisco Unified Communications Manager Express Endpoints

Module 4: Dial Plan Implementation
Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway.

Lesson 1: Introducing Call Routing
This lesson defines the characteristics and requirements of a numbering plan. Upon completing this lesson, the learner will be able to meet these objectives:

Introducing Numbering Plans
Scalable Numbering Plans
Overlapping Numbering Plans
Private and Public Numbering Plan Integration
Number Plan Implementation Overview
Call Routing Overview

Lesson 2: Understanding Dial Plans
This lesson defines the components of a dial plan and their functions.

Defining Dial Plans
Endpoint Addressing
Call Routing and Path Selection
PSTN Dial Plan Requirements
ISDN Dial Plan Requirements
Digit Manipulation
Calling Privileges
Call Coverage

Lesson 3: Describing Digit Manipulation
This lesson defines how to configure a gateway for digit manipulation.

Digit Collection and Consumption
Components of Digit Manipulation
Digit Stripping
Digit Forwarding
Digit Prefixing
Number Expansion
Caller ID Digits Manipulation
Digit Manipulation Using Voice Translation Rules and Profiles
Digit Manipulation Using dialplan-pattern Command
Verifying Digit Manipulation

Lesson 4: Configuring Path Selection
This lesson defines how to configure a gateway to perform path selection.

Call Routing and Path Selection
Dial-Peer Matching
Path Selection Strategies
Site-Code Dialing and Toll Bypass
Configuring Site-Code Dialing and Toll Bypass
Tail-End Hop-Off
Configuring TEHO

Lesson 5: Configuring Calling Privileges
This lesson defines how to configure calling privileges on a voice gateway.

Calling Privileges Characteristics
Implementing Calling Privileges on Gateways
Implementing Calling Privileges on SRST and Cisco Unified Communications Manager Express
Configuring COR
Verifying COR

Module 5: Gatekeeper and Cisco Unified Border Element Implementation
Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.

Lesson 1: Understanding Gatekeepers
This lesson defines Cisco gatekeeper functions and configuration.

Gatekeeper Overview
Gatekeeper Signaling
Gatekeeper Call Routing
Gatekeeper-Based Call Admission Control
Configuring Gatekeeper
Configuring Gatekeeper Zones
Configuring Zone Prefixes
Configuring Technology Prefixes
Adapting H.323 Gateways to Gatekeepers
Configuring Gatekeeper CAC
Verifying Basic Gatekeeper Functionality


Lesson 2: Examining Cisco Unified Border Element
This lesson defines Cisco Unified Border Element features and configuration.

Cisco Unified Border Element Overview
Protocol Interworking on Cisco Unified Border Element
Media Flows on Cisco Unified Border Element
Verifying Cisco Unified Border Element
RSVP-Based CAC on Cisco Unified Border Element
Cisco Unified Border Element Call Flows
Configuring H.323-to-H.323 Interworking
Configuring H.323-to-SIP Interworking
Configuring Media Flow and Transparent Codec


Module 6: Quality of Service
Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.

Lesson 1: Introducing QoS
This lesson defines Explain the functions, goals, and implementation models of QoS, and what specific issues and requirements exist in a converged Cisco Unified Communications network.

QoS Issues
QoS and Voice Traffic
QoS for Unified Communications Networks
QoS Requirements
Methods for Implementing QoS Policy
QoS Models

Lesson 2: Understanding QoS Mechanisms and Models
This lesson defines the characteristics and QoS mechanisms of the DiffServ model and contrasts it to other models.

DiffServ Model
DSCP Encoding
DiffServ Per-Hop Behaviors
DiffServ Class Selector
DiffServ QoS Mechanisms
Cisco QoS Baseline Model

Lesson 3: Explaining Classification, Marking, and Link Efficiency Mechanisms
This lesson defines Explain the operation and configuration of the QoS classification and marking mechanisms, including the concept of trust boundaries and describes how LFI and cRTP provide link efficiency on WAN links and how they are configured.

Modular QoS CLI
Configuring Classification
Configuring Class-Based Marking
Trust Boundaries
Mapping CoS to Network Layer QoS
Link Efficiency Mechanisms Overview
Link Speeds and QoS Implications
Serialization Issues
Link Fragmentation and Interleaving
Configuring MLP with Interleaving
Configuring FRF.12 Frame Relay Fragmentation
Configuring Class-Based Header Compression

Lesson 4: Managing Congestion and Rate Limiting
This lesson defines policing, shaping, and LLQ, their operations and configuration, using the MQC. Upon completing this lesson, the learner will be able to meet these objectives:

Congestion and Its Solutions
Policing and Shaping
Measuring Traffic Rates
Class-Based Policing
Configuring Class-Based Policing
Class-Based Shaping
Configuring Class-Based Shaping
Low-Latency Queuing
Configuring LLQ
Calculating Bandwidth for LLQ

Lesson 5: Understanding Cisco AutoQoS
This lesson defines how AutoQoS works and what it achieves in a Cisco Unified Communications network.

Cisco AutoQoS VoIP
Configuring Cisco AutoQoS VoIP
Monitoring Cisco AutoQoS VoIP
Automation with Cisco AutoQoS
Cisco AutoQoS for the Enterprise
Configuring Cisco AutoQoS for the Enterprise
Monitoring Cisco AutoQoS for the Enterprise

CVOICE 8.0 LABS
Lab 1-1: Configuring Voice Ports
Lab 1-2: Configuring DSPs
Lab 2-1: Configuring VoIP Call Legs
Lab 3-1: Configure Cisco Unified Communications Manager Express to Support Endpoints
Lab 4-1: Implementing Digit Manipulation
Lab 4-2: Implementing Path Selection
Lab 4-3: Implementing Calling Privileges
Lab 5-1: Implementing gatekeepers
Lab 5-2: Implementing Cisco Unified Border Element
Lab 6-1: Implementing QoS Using AutoQos and Manual Configuration
Prerequisites & Certificates
Pre-Requisites

Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing.
Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level.
Basic knowledge of traditional voice, converged voice, and data networks at the CCNA Voice level.

Certificates offered

Certificate of Completion


Cancellation Policy
Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.


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