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To create useful documentation it is important to fully understand your users or target audience. Closely related to understanding the user is a thorough understanding of the tasks they perform.


 
Course Outline

To create useful documentation it is important to fully understand your users or target audience. Closely related to understanding the user is a thorough understanding of the tasks they perform.

Task analysis involves analyzing what a user is required to do in terms of actions and processes to perform a task. Performing effective audience and task analysis is the key to creating technical documents that meet the needs of the users.


Overview:  This course is designed for individuals without a formal background in technical writing and who are responsible for creating various types of user documentation.

Course Content:

Audience Analysis
  • Methods of gathering information and determining audience characteristics including questioning and interviewing techniques
  • Determining audience objectives
  • Creating an audience profile
  • Determining the most appropriate type of documentation for the intended audience
Task Analysis
  • Determining instructional goals and objectives
  • Methods of Task Analysis
  • Defining and describing in detail the tasks and sub-tasks that users must perform
  • Prioritizing and sequencing tasks
  • Selecting appropriate media and learning environments

Prerequisites & Certificates
Pre-Requisites

There are no prerequisites.

Certificates offered

Participants will receive reference materials related to the course.


Cancellation Policy
For training cancelled within 14 business days prior to the course date: 25% of the total training fee.

For training cancelled within 7 business days prior to the course date: 50% of the total training fee.

For training cancelled less than 5 business days prior to the course date: 100% of the total training fee.

Note: Failure to attend a course without notification of cancellation will result in a 100% charge of the total course fee.
Map & Reviews
Front Runner Training
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Gordon is an excellent and knowledgeable instructor.
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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