Skills for the Administrative Assistant

Understand the importance of professional presence on the job; learn how to self-manage to become more effective & efficient; Improve their communications skills, including listening, questioning, & being more assertive; Increase their effectiveness...

Course Outline

We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn’t be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.

This workshop will help participants: • Understand the importance of professional presence on the job.
• Learn how to self-manage to become more effective and efficient.
• Improve their communications skills, including listening, questioning, and being more assertive.
• Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Outline Introduction and Course Overview
You will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Personal Best, Professional Best
To begin, participants will discuss what affects a first impression and how they can improve
the impression they give to others.

Putting Others at Ease
One part of making a good impression is to get so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.

Distorted Thinking
Participants will explore types of distorted thinking through a case study and large group discussion.

The Steps to Feeling Good
This session will give participants a three-step process to turn negative thinking or emotions around.

Assertiveness
Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, using a lecturette, quiz, and group discussion.

Improving Your Assertiveness
Next, participants will explore how they can become more assertive in difficult situations.

Communication Skills
Participants will discuss different forms of communication and barriers to each.
Asking and Listening During this session, participants will learn about two key elements to verbal communication: asking questions and listening.

Non-Verbal Messages
Next, participants will explore various types of non-verbal communication and their possible
interpretations.

Writing Skills
This session will look at how to improve written communications, including using the four C’s, editing, and proofreading.

Getting Ahead
Two main components of getting ahead in the workplace are identifying what you want and helping others to get what they want. This session will look at both of those concepts.

Self Management
This session will give participants some tools to help them improve themselves, including stablishing rituals, time management, organization, and planning.

Setting Goals
Next, participants will set some goals using the SMART format.

Working as a Team
Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.

Working with Difficult People
This session will give participants two tools to deal with difficult people: blending and redirecting.

Learning to Say No
Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.

De-Stress Options You Can Use Right Now
To conclude the workshop, participants will learn some easy relaxation techniques.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and discuss key points learned.

Additional Details

Pre-Requisites

Certificates offered

Certificate of completion

Cancellation Policy

A full 5 business days notice is required to change or cancel any course date.

Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee or Tickets for that course date will be charged.

There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.

Course Retake

If you cannot provide 5 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.

1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.

2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.

3. If you need to change or cancel your free re-take course, we must receive a full 5 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.

4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.

5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).

Map & Reviews

Excel Training Toronto
[ View Provider's Profile ]

North York Training Centre
2 Lansing Square, Suite 505
(Victoria Park Ave. & Sheppard Ave. E.)
North York, Ontario
Canada   M2J 4P8

Reviews

 

This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.

Here are some reviews of the training vendor.

   

Well run, good pace given that all three versions of Project had to be covered simultaneously.

Reviewed by Sandy B. 2012

   

Perhaps give option for 1/2 hour lunch as not familiar with area and just passing time during the break.

Reviewed by Robin M. 2012

   

I think the intermediate course could be taught in 1 day rather than 2

Reviewed by Denise S. 2012

   

The instructor, Katie Geoghan was phenomenal. Her energy and level of expertise were wonderful. This is the best class I have ever attended and I learned so much from it.

Reviewed by Karen C. 2011

   

Too much material to cover, did not really learn what I went for. One hour is way too long a break, especially since you can't work on your own, you need the instructor to be present. We went to learn, not eat.

Reviewed by Charles N. 2011

   

I was extremley impressed with the Instructor, Katie Geoghegan. Katie was very outgoing and easy to talk to. No questions was a "stupid" question. She went thru the course manual step by step. She made sure that everyone understood what they were doing before we moved on. She was very pleasant thru out the day. I walked out of that cours feeling very confident.

Reviewed by Hala M. 2011

   

The course was excellent and the instructor was very helpful and knowledgeable. I am recommending this course to my colleagues.

Reviewed by Gayle L. 2011

   

I had no previous exposure to Pivot Tables and was a bit apprehensive at the start of the course, however the presenter made it really easy to grasp the concepts and made sure I was learning at the same pace as the rest of the class, which I really appreciated!

Reviewed by Ferzin W. 2011

   

recommend you update the content to Exchange SP1

Reviewed by Patrick H. 2011

   

Really enjoyed the course and and Katie G the instructor was absolutely fantastic. I would definately take another course with her for excel in the near future.

Reviewed by Eliscia D. 2011

   

Material covered too quickly. No opportunity for exercises.

Reviewed by Harley S. 2011

   

I had already filled out an evaluation for this course at the end of the course so I am not sure why I have to do it again???

Reviewed by Cathy M. 2011

   

Instructor needs to use breath mints. As to the course, it's understood that there was a great deal to cover in two short days. However, I did feel we didn't have enough time to work with individual elements (through exercises) to get a solid personal grasp. It's one thing to listen to someone talk about a procedure. You do not learn until you have a chance to do it. Also, we weren't given a final exercise of designing a simple page to try to bring together all the material presented.

Reviewed by Terry G. 2011

   

A lot of information to cover in one day. Maybe 2 days would be better to adsorb info and have more for excerises. The handout was not easy to read as it was very small font and the print was too light/faded (almost like it needed a new toner).

Reviewed by Katherine S. 2011

   

Great instructor

Reviewed by Victoria S. 2011