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This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.


 
Course Outline
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. This two-day workshop will give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.

This workshop will help you teach participants:
• The benefits of good negotiation skills.
• The importance of preparing for the negotiation process, regardless of the circumstances.
• Various negotiation styles and their advantages and disadvantages.
• Strategies for dealing with tough or unfair tactics.
• How to develop alternatives and recognize options.
• Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Course Outline
Introduction and Course Overview
You will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Negotiation?
To begin, participants will explore the different types of negotiation (including positional bargaining) and the phases of negotiation.

The Successful Negotiator
Next, participants will explore key attributes of a successful negotiator.

Preparing for Negotiation
During this session, participants will learn the elements of preparing for negotiation:identifying your fears and hot buttons; doing research into your issues and the opponent’s issues; and preparing
your WAP, BATNA, WATNA, and ZOPA.

The Nuts and Bolts
This session will give participants some tips on preparing their documentation and choosing a place for the negotiation.

Making the Right Impression
Next, participants will learn the importance of self-presentation during the negotiation, including small talk, attire, first impressions, and their handshake.

Getting off to a Good Start
During this session, participants will explore how to establish common ground and how to use ground rules.

Exchanging Information
This session will look at how to exchange information, and what to do if the negotiation gets off to a bad start.

The Bargaining Stage
Participants will learn six techniques for negotiating success and they will have an opportunity to practice and observe these techniques through a role play.

Inventing Options for Mutual Gain
Next, participants will learn about the four obstacles to mutual gain, and how to turn them into negotiation advantages.

Getting Past No and Getting to Yes
This session will look at ways to get past no and how to break an impasse, so that you can get to “yes.”

Dealing with Negative Emotions
During this session, participants will explore some ways to deal with negative reactions during a negotiation.

Moving from Bargaining to Closing
Next, participants will learn how to tell when it’s time to move from the bargaining phase to the negotiation phase.

The Closing Stage
This session will discuss ways to build win-win solutions, achieve a sustainable agreement, and reach consensus.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

Certificate of completion


Cancellation Policy
A full 5 business days notice is required to change or cancel any course date.

Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee or Tickets for that course date will be charged.

There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.

Course Retake

If you cannot provide 5 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.

1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.

2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.

3. If you need to change or cancel your free re-take course, we must receive a full 5 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.

4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.

5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).
Map & Reviews
Excel Training Toronto
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Reviews
 

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Here are some reviews of the training vendor.
Horrible directions to facility - should include recognizable locations, sites, instead of just east-west-north-south. More instructor emphasis on course content less time talking about irrelevant anecdotes from previous classes. E.g., Honda assembly or most memorable students. Prefer more time on the content of course as she rushed a lot of it toward the end due to lack of time Was a good knowledgeable instructor nonetheless.
Reviewed by 2013
The content was easy to follow and the instructor was very knowledgeable and was able to teach to the level of the participants.
Reviewed by 2013
I was the only pupil in the class. The instructor could have learned about me (my employer, job description, background in PPT) beforehand, or just asked me -- I told him I don't use PPT on an everyday basis and he assumed I was a beginner and started telling me I should be in the beginner course and scolded me for "not reading course descriptions" before enrolling. I found his assessment to be inaccurate and a bit insulting... just because I don't use PPT every day in my current role doesn't mean I can't insert a text box!
Reviewed by 2013
Donna was an excellent trainer. She took the time to determine each person's needs and desires of why they were attending the course. She was then able to apply training towards each attendees specific needs.
Reviewed by 2013
Course offer introduction to form creation only. It does not go in depth to form filling, distribution and collection.
Reviewed by 2013
This was a very worthwhile course. The instructor, Rob, was a great instructor, and I loved the extra history lessons too. Thanks for a great session!
Reviewed by 2013
Unfortunately, i found too much time spent on obscure applications of Excel. We spent most of the course on Excel, save for couple hours in afternoon. I was anticipating much more time on Outlook, Word and PowerPoint and Excel as a low priority. This may not be the instructor's fault, but a miscommunication when we enrolled.
Reviewed by 2013
There was no afternoon break - we finished shortly after 3 around 3:15 made for a long afternoon.
Reviewed by 2013
Make the print larger in the booklets
Reviewed by 2013
The breaks were way to long and the course material was streched out and thus way more could of been covered in 2 days than what was covered.
Reviewed by 2013
Good course, covered all the basics
Reviewed by 2013
Trainer was great, he was very knowledgable in the topic! The course was great, however I would have liked to complete exercises at the end of each topic as oppose to one big exercise at the end.
Reviewed by 2013
The computers used for the training were slow, and had a tendency to freeze up when trying to open new documents. While there aren't many differences between 2007 and 2010, I had signed up with the understanding 2007 would be taught alongside 2010, but when I got there, I was asked to use 2010.
Reviewed by 2012
Really enjoyed both the instructor and the course. Very professional, practical and efficient.
Reviewed by 2012
The trainer was interesting and answered all our questions! He was very knowlegeable and I would take another seminar with this instructor.
Reviewed by 2012
the hour lunch was too long. two 15min breaks and one 30min lunch would be fine
Reviewed by 2012
I would love to take this course for Level two with same instructor Tina.
Reviewed by 2012
Well run, good pace given that all three versions of Project had to be covered simultaneously.
Reviewed by 2012
Perhaps give option for 1/2 hour lunch as not familiar with area and just passing time during the break.
Reviewed by 2012
I think the intermediate course could be taught in 1 day rather than 2
Reviewed by 2012
The instructor, Katie Geoghan was phenomenal. Her energy and level of expertise were wonderful. This is the best class I have ever attended and I learned so much from it.
Reviewed by 2011
Too much material to cover, did not really learn what I went for. One hour is way too long a break, especially since you can't work on your own, you need the instructor to be present. We went to learn, not eat.
Reviewed by 2011
I was extremley impressed with the Instructor, Katie Geoghegan. Katie was very outgoing and easy to talk to. No questions was a "stupid" question. She went thru the course manual step by step. She made sure that everyone understood what they were doing before we moved on. She was very pleasant thru out the day. I walked out of that cours feeling very confident.
Reviewed by 2011
The course was excellent and the instructor was very helpful and knowledgeable. I am recommending this course to my colleagues.
Reviewed by 2011
I had no previous exposure to Pivot Tables and was a bit apprehensive at the start of the course, however the presenter made it really easy to grasp the concepts and made sure I was learning at the same pace as the rest of the class, which I really appreciated!
Reviewed by 2011
recommend you update the content to Exchange SP1
Reviewed by 2011
Really enjoyed the course and and Katie G the instructor was absolutely fantastic. I would definately take another course with her for excel in the near future.
Reviewed by 2011
Material covered too quickly. No opportunity for exercises.
Reviewed by 2011
I had already filled out an evaluation for this course at the end of the course so I am not sure why I have to do it again???
Reviewed by 2011
Instructor needs to use breath mints. As to the course, it's understood that there was a great deal to cover in two short days. However, I did feel we didn't have enough time to work with individual elements (through exercises) to get a solid personal grasp. It's one thing to listen to someone talk about a procedure. You do not learn until you have a chance to do it. Also, we weren't given a final exercise of designing a simple page to try to bring together all the material presented.
Reviewed by 2011
A lot of information to cover in one day. Maybe 2 days would be better to adsorb info and have more for excerises. The handout was not easy to read as it was very small font and the print was too light/faded (almost like it needed a new toner).
Reviewed by 2011
Great instructor
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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