Human Resources Training: HR for the Non HR Manager

Many Managers & supervisors are expected to deal with some HR issues. They may be asked to take part in developing job descriptions, sit in on interviews or take responsibility for discipline. This workshop will teach those managers some HR concepts.

Course Outline

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline.

This two-day workshop will teach those managers some human resource concepts, including:
• The latest trends in the human resource field and the changing role of the human resource professional
• How to write job specifications and identify core competencies
• Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
• How to get employees off to a good start
• How to deal with compensation and benefits
• How to maintain healthy employee relations
• How to make performance appraisals a cooperative process

Course Outline Introduction and Course Overview
You will spend the first part of the day getting to know other participants and discussing
what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Defining Human Resources
To begin the workshop, we will discuss just what “human resources” means. We will also
complete a case study that highlights some of the challenges that an HR professional faces.

Skills Inventory
During this session, we will look at what a skills inventory is and what its benefits are.

Forecasting
Human resource forecasts are attempts to predict an organization's future demand for employees. We will look at two main types of forecasting: indexing and extrapolation.

Job Analysis
A job analysis will ensure that the job description accurately reflects the tasks that the job entails. We will discuss what a job analysis is and what formats can be used. Participants will have the opportunity to complete a basic job analysis.

Job Competencies
This session will discuss how to identify technical and performance skills needed to do a job.
Position Profiles and Job Descriptions During this session, we will explore what a job description is through a lecture and an exercise.

Do You Really Need to Hire?
If you need to fill a position, there may be other ways of filling it rather than hiring externally.
This session will examine some of those possibilities. Participants will also complete an exercise to demonstrate how much hiring a new employee really costs.

Finding Candidates
We will look at eight ways to recruit candidates during this session.

Advertising Guidelines
During this session, we will look at some things to consider when writing a job ad.

Screening Resumes
A resume screening guide can be a valuable tool when hiring. This session will discuss how to develop and use such a guide.

Preparing for the Interview
Preparation is key to a successful interview. We will look at a preparation checklist and then
participants will role play an interview.

Conducting the Interview
This session will look at some key interviewing ideas, including the history of interviewing, criteria
for objective interviews, behavioral interviewing techniques, and critical incidents.

After the Interview
During this session, we will look at what participants should do after the interview. Special attention will be paid to methods of rating candidates.

Employee Orientation
A good orientation is key to an employee’s success. Participants will rate their company’s organization. We will also discuss common problems and some possible solutions.

Planning Training
At some point in the life of almost every human resource professional, they will need to develop a training program. During this session, we will look at the training cycle. Participants will also explore the advantages and disadvantages of internal and external training.

Working with External Providers
During this session we will look at some criteria you should use when choosing an external
person to provide services to your company.

Performance Reviews
Performance reviews are a crucial part of helping an employee grow. During this session, we will
explore the performance review process through individual exercises, a case study, and two lectures.

Absenteeism
Absenteeism costs companies more money every year. Through a lecture and a case study, we will look at common causes and solutions.

Diversity
This session will look at common diversity issues through group work and a lecture.

Privacy Issues
The privacy of personal information is becoming a bigger and bigger concern with the advent of technology. During this session, we will discuss the 10 principles of personal information protection.

Compensation and Benefits
During this session, we will discuss the role of compensation and benefits in retaining
employees. We will also review the pre-assignment.

Discipline
This session will look at a four step disciplinary system that can be applied to any situation.

Termination
Firing an employee is hard to do. Through discussion and a case study, we will look at some things to consider and some ways to make the process a bit easier.

Exit Interviews
Exit interviews can be a great tool to help your company grow. We will discuss types of exit interviews and we will look at a sample.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Additional Details

Pre-Requisites

Certificates offered

Certificate of completion

Cancellation Policy

A full 5 business days notice is required to change or cancel any course date.

Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee or Tickets for that course date will be charged.

There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.

Course Retake

If you cannot provide 5 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.

1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.

2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.

3. If you need to change or cancel your free re-take course, we must receive a full 5 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.

4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.

5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).

Map & Reviews

Excel Training Toronto
[ View Provider's Profile ]

North York Training Centre
2 Lansing Square, Suite 505
(Victoria Park Ave. & Sheppard Ave. E.)
North York, Ontario
Canada   M2J 4P8

Reviews

 

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Here are some reviews of the training vendor.

   

Well run, good pace given that all three versions of Project had to be covered simultaneously.

Reviewed by Sandy B. 2012

   

Perhaps give option for 1/2 hour lunch as not familiar with area and just passing time during the break.

Reviewed by Robin M. 2012

   

I think the intermediate course could be taught in 1 day rather than 2

Reviewed by Denise S. 2012

   

The instructor, Katie Geoghan was phenomenal. Her energy and level of expertise were wonderful. This is the best class I have ever attended and I learned so much from it.

Reviewed by Karen C. 2011

   

Too much material to cover, did not really learn what I went for. One hour is way too long a break, especially since you can't work on your own, you need the instructor to be present. We went to learn, not eat.

Reviewed by Charles N. 2011

   

I was extremley impressed with the Instructor, Katie Geoghegan. Katie was very outgoing and easy to talk to. No questions was a "stupid" question. She went thru the course manual step by step. She made sure that everyone understood what they were doing before we moved on. She was very pleasant thru out the day. I walked out of that cours feeling very confident.

Reviewed by Hala M. 2011

   

The course was excellent and the instructor was very helpful and knowledgeable. I am recommending this course to my colleagues.

Reviewed by Gayle L. 2011

   

I had no previous exposure to Pivot Tables and was a bit apprehensive at the start of the course, however the presenter made it really easy to grasp the concepts and made sure I was learning at the same pace as the rest of the class, which I really appreciated!

Reviewed by Ferzin W. 2011

   

recommend you update the content to Exchange SP1

Reviewed by Patrick H. 2011

   

Really enjoyed the course and and Katie G the instructor was absolutely fantastic. I would definately take another course with her for excel in the near future.

Reviewed by Eliscia D. 2011

   

Material covered too quickly. No opportunity for exercises.

Reviewed by Harley S. 2011

   

I had already filled out an evaluation for this course at the end of the course so I am not sure why I have to do it again???

Reviewed by Cathy M. 2011

   

Instructor needs to use breath mints. As to the course, it's understood that there was a great deal to cover in two short days. However, I did feel we didn't have enough time to work with individual elements (through exercises) to get a solid personal grasp. It's one thing to listen to someone talk about a procedure. You do not learn until you have a chance to do it. Also, we weren't given a final exercise of designing a simple page to try to bring together all the material presented.

Reviewed by Terry G. 2011

   

A lot of information to cover in one day. Maybe 2 days would be better to adsorb info and have more for excerises. The handout was not easy to read as it was very small font and the print was too light/faded (almost like it needed a new toner).

Reviewed by Katherine S. 2011

   

Great instructor

Reviewed by Victoria S. 2011