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Course rating of 3 Vendor rating of 4


This workshop is designed to help participants overcome the supervisory problems they will encounter in their first weeks as boss. Clarify the responsibilities of the new job, develop listening skills, ask questions, resolve conflict, and give feedback,


 
Course Outline

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.  This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn't easy, but it doesn't have to lead to discouragement.

During this two-day workshop, you will learn some other things about supervising others, including:
  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for giving employees instructions that are clear and understood. Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers.
Course Outline:

Introduction and Course Overview: You will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Pre-Assignment Review: To begin, participants will discuss their pre-assignment in small groups.

Making the Transition: Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?”

Responsibilities of a Supervisor: During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.

Setting Goals: This session will help participants set some SMART goals to help them succeed as a supervisor.

Planning for Success: Next, participants will discuss the value of short and long range planning.

Listening Skills: During this session, participants will learn about and practice active listening skills.

Asking Questions: This session will help participants develop another key communication skill: asking good questions.

Giving Feedback: Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.

Ask for What You Want: Next, participants will learn some ways to ask for what they want, whether it's more staff, better resources, or a pay raise.

Giving Instructions: This session will give participants five keys to giving good instructions.

Orders, Requests, and Suggestions: During this session, participants will learn about these three specific types of instructions.

Managing Conflict: Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.

Dealing with Difficult Employees: Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.

Dealing with Others: This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.

The Reciprocal Quality of Relationships:  To wrap up the day, participants will explore their personal network and how to be a positive influence in it.

Workshop Wrap-Up: At the end of the day, students will have an opportunity to ask questions and fill out an action plan.



Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

Certificate of completion


Cancellation Policy
A full 5 business days notice is required to change or cancel any course date.

Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee or Tickets for that course date will be charged.

There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.

Course Retake

If you cannot provide 5 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.

1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.

2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.

3. If you need to change or cancel your free re-take course, we must receive a full 5 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.

4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.

5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).
Map & Reviews
Excel Training Toronto
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Reviews
 

We have not received any reviews specific to this course as yet, however here are some reviews of the training vendor.

Horrible directions to facility - should include recognizable locations, sites, instead of just east-west-north-south. More instructor emphasis on course content less time talking about irrelevant anecdotes from previous classes. E.g., Honda assembly or most memorable students. Prefer more time on the content of course as she rushed a lot of it toward the end due to lack of time Was a good knowledgeable instructor nonetheless.
Reviewed by 2013
The content was easy to follow and the instructor was very knowledgeable and was able to teach to the level of the participants.
Reviewed by 2013
I was the only pupil in the class. The instructor could have learned about me (my employer, job description, background in PPT) beforehand, or just asked me -- I told him I don't use PPT on an everyday basis and he assumed I was a beginner and started telling me I should be in the beginner course and scolded me for "not reading course descriptions" before enrolling. I found his assessment to be inaccurate and a bit insulting... just because I don't use PPT every day in my current role doesn't mean I can't insert a text box!
Reviewed by 2013
Donna was an excellent trainer. She took the time to determine each person's needs and desires of why they were attending the course. She was then able to apply training towards each attendees specific needs.
Reviewed by 2013
Course offer introduction to form creation only. It does not go in depth to form filling, distribution and collection.
Reviewed by 2013
This was a very worthwhile course. The instructor, Rob, was a great instructor, and I loved the extra history lessons too. Thanks for a great session!
Reviewed by 2013
Unfortunately, i found too much time spent on obscure applications of Excel. We spent most of the course on Excel, save for couple hours in afternoon. I was anticipating much more time on Outlook, Word and PowerPoint and Excel as a low priority. This may not be the instructor's fault, but a miscommunication when we enrolled.
Reviewed by 2013
There was no afternoon break - we finished shortly after 3 around 3:15 made for a long afternoon.
Reviewed by 2013
Make the print larger in the booklets
Reviewed by 2013
The breaks were way to long and the course material was streched out and thus way more could of been covered in 2 days than what was covered.
Reviewed by 2013
Good course, covered all the basics
Reviewed by 2013
Trainer was great, he was very knowledgable in the topic! The course was great, however I would have liked to complete exercises at the end of each topic as oppose to one big exercise at the end.
Reviewed by 2013
The computers used for the training were slow, and had a tendency to freeze up when trying to open new documents. While there aren't many differences between 2007 and 2010, I had signed up with the understanding 2007 would be taught alongside 2010, but when I got there, I was asked to use 2010.
Reviewed by 2012
Really enjoyed both the instructor and the course. Very professional, practical and efficient.
Reviewed by 2012
The trainer was interesting and answered all our questions! He was very knowlegeable and I would take another seminar with this instructor.
Reviewed by 2012
the hour lunch was too long. two 15min breaks and one 30min lunch would be fine
Reviewed by 2012
I would love to take this course for Level two with same instructor Tina.
Reviewed by 2012
Well run, good pace given that all three versions of Project had to be covered simultaneously.
Reviewed by 2012
Perhaps give option for 1/2 hour lunch as not familiar with area and just passing time during the break.
Reviewed by 2012
I think the intermediate course could be taught in 1 day rather than 2
Reviewed by 2012
The instructor, Katie Geoghan was phenomenal. Her energy and level of expertise were wonderful. This is the best class I have ever attended and I learned so much from it.
Reviewed by 2011
Too much material to cover, did not really learn what I went for. One hour is way too long a break, especially since you can't work on your own, you need the instructor to be present. We went to learn, not eat.
Reviewed by 2011
I was extremley impressed with the Instructor, Katie Geoghegan. Katie was very outgoing and easy to talk to. No questions was a "stupid" question. She went thru the course manual step by step. She made sure that everyone understood what they were doing before we moved on. She was very pleasant thru out the day. I walked out of that cours feeling very confident.
Reviewed by 2011
The course was excellent and the instructor was very helpful and knowledgeable. I am recommending this course to my colleagues.
Reviewed by 2011
I had no previous exposure to Pivot Tables and was a bit apprehensive at the start of the course, however the presenter made it really easy to grasp the concepts and made sure I was learning at the same pace as the rest of the class, which I really appreciated!
Reviewed by 2011
recommend you update the content to Exchange SP1
Reviewed by 2011
Really enjoyed the course and and Katie G the instructor was absolutely fantastic. I would definately take another course with her for excel in the near future.
Reviewed by 2011
Material covered too quickly. No opportunity for exercises.
Reviewed by 2011
I had already filled out an evaluation for this course at the end of the course so I am not sure why I have to do it again???
Reviewed by 2011
Instructor needs to use breath mints. As to the course, it's understood that there was a great deal to cover in two short days. However, I did feel we didn't have enough time to work with individual elements (through exercises) to get a solid personal grasp. It's one thing to listen to someone talk about a procedure. You do not learn until you have a chance to do it. Also, we weren't given a final exercise of designing a simple page to try to bring together all the material presented.
Reviewed by 2011
A lot of information to cover in one day. Maybe 2 days would be better to adsorb info and have more for excerises. The handout was not easy to read as it was very small font and the print was too light/faded (almost like it needed a new toner).
Reviewed by 2011
Great instructor
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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