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f you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

Course Outline

After participating in this course, you will be able to:
€¢ Set development goals and strategies for yourself and your team members
€¢ Identify and leverage individual motivation strategies for your team with the ways you learn in this course
€¢ Communicate a vision and identify what you require from your team to be effective in day to day communication
€¢ Delegate appropriately to ensure that your team can develop their competency without risk to outcomes

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to manager and you€(TM)ll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting the things done through other people, and this course will help you understand how to influence and direct other people€'s performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

To provide participants with an understanding of their own natural management style and, working with that style, to develop strategies, methods and tools to support their goal of becoming an effective manager. The course will also provide them with an understanding of employee motivation and performance management.

Who Should Attend
You have made the shift from a technical job to a role supervising, managing or leading people.  Anyone who wants to be more comfortable and effective in their management role.

A Word to the Boss:
If you have an efficient technical employee you want to succeed in the management or supervisory position, ensure his/her success by sending him or her to this course.

Faculty: Lorraine Elliott

Program Outline

Day I

8:00 Registration and Coffee

8:20 Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

8:30 Leadership and Management.
€¢ How do you define them?
€¢ What tasks are associated with managing and leading?
€¢ What does it take to lead people?
€¢ Managing Change

9:30 How are Technical People Different?

9:40 Refreshments and networking

9:50 Management Styles
€¢ Determining your €oefall back€ management style

10:45 Motivating Your Team
€¢ What is motivation vs incentive?
€¢ Intrinsic vs extrinsic motivation
€¢ Overview of job satisfaction research
€¢ Motivation Theorists: An overview
€¢ Generational Changes in the workforce
€¢ Motivating Technical People

12:00 Lunch

12:45 Setting Goals vs Creating a Vision
€¢ Creating a vision
€¢ What is the difference between delivering information and communicating?
€¢ Great tools for communication
€¢ Delivering a vision

2:15 Refreshments and networking

3:00 Goal Setting and Planning

3:45 Time Management

4:30 Adjournment

Day II

8:30 The Fine Art of Delegation
€¢ Delegation not Abdication 
€¢ The Seven Levels of Delegation

9:30 Refreshments and networking

9:45 Effective Communication Skills
€¢ Non-Verbal Communication
€¢ Tone, Timing, Body language
€¢ Barriers to effective communication
€¢ Listening
€¢ How to make your point
€¢ Giving and receiving feedback
€¢ Email communication

11:45 Lunch

12:30 Facilitating Innovation and Creativity
€¢ Establishing processes for consensus building 
€¢ Avoiding pitfalls of consensus building

1:30 Conflict Resolution
€¢ Managing conflict as a natural event
€¢ Mediating conflict within your team

2:15 Refreshments and networking

2:30 Employee Performance Reviews
€¢ Take the focus off the form
€¢ Employee development/performance planning
€¢ Measuring a product vs a service
€¢ Common pitfalls
€¢ Employee termination
€¢ Reverse mentoring
€¢ Managing diversity in the workplace

3:30 Putting It All Together

4:30 Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Daily Schedule:
8:00 Registration and coffee (1st day only)
8:30 Session begins
4:30 Adjournment

There will be a one-hour lunch break each day in addition to refreshment and networking breaks during the morning and afternoon.


Lori Elliott
Lorraine Elliott is a Career Management Coach with many years experience recruiting, managing and coaching talented technical employees. She brings a unique and first-hand perspective to managing technical teams and individuals and ensuring that technical people are given support and leadership in a way that inspires them to be aligned with the values and vision of their employer, and therefore to be both productive and retained. Lori holds a B.Sc. from the University of Toronto, post-graduate teaching qualifications in Adult Education and is currently finishing a M.Sc. in Organizational Psychology at the University of London (UK). She is presently Director of Coaching with NEXCareer in Toronto as well as an organizational development and performance consultant in her own practice.
Prerequisites & Certificates

Certificates offered

1.2 CEUs/12 PDHs

Cancellation Policy
To withdraw from a course, you must send a request, in writing, with the official receipt to our office. Fifteen or more business days in advance: full refund less $50.00 administration charge. Five to fifteen business days in advance: non-refundable credit of equal value for any future EPIC seminar within one year. Credits are transferable within your organization. In case of an unexpected event occurring after this time, you may send someone else to take your place without any additional cost.
Map & Reviews
EPIC Educational Program Innovations Center
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Here are some reviews of the training vendor.
The course was very well presented and the course instructor was absolutely amazing.
Reviewed by 2013
Our instructor, Stephen Lamming, was outstanding and a true expert in his field. He was able to complement the technical air monitoring information with practical real life examples which was highly beneficial. He is an excellent communicator and was highly interactive with the course attendees. This course was recommended to me because Stephen Lamming does an outstanding job. I was very impressed with this course and have subsequently recommended it to my colleagues.
Reviewed by 2012
Would have liked more interactive problem solving.
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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