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Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they canít deal with the difficult people ...


 
Course Outline
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.

This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

How You will Benefit:

• Recognize how your own choices in attitude and action impacts on others

• Find new and effective techniques for managing negative emotions

• Develop coping strategies for dealing with difficult people and difficult situations

• Identify those times when you have the right to walk away from a difficult situation

• Personal Assessment of your Performance Indicators, how you react under pressure

• Learn some techniques for managing and dealing with anger.


What You Will Cover:

Interactions with others

Reciprocal relationships

Anthony Robbins’ Agreement Frame

Dealing with change

The five-step process

Managing your anger

Managing other people’s anger

Why don’t people do what they are supposed to?

Causes of difficult behavior

Learn how you personally react under stress


 *** All Seminar participants will be given our patented Performance Indicator Assessment to measure your personal performance indicators. Learn more about what makes you tick, why you react to stress the way you do and other important self-awareness details. Even better we provide a full report for your supervisor too, so you can work even better together. Information that's worth the price of admission alone!!


Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

Performance Indicator Assessment


Cancellation Policy
Cancellations within 5 business days are typically not refundable, however exceptions may be made on a case by case basis.
Map & Reviews
Empower Performance Group
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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