Designed to help you improve your interactions with other people in your workplace or at home. It gives learners the opportunity to improve the critical communication skills of listening, asking questions & being aware of nonverbal messages.
- Course Outline
What do the most successful people do better than everyone else? They are expert communicators. This workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives learners the opportunity to improve the critical communication skills of listening, asking questions, and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being aggressive and passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on better managing ourselves for a more professional image.
“It was absolutely fantastic! I could not have asked for better training. It has helped me to understand my areas of strengths, weaknesses, how I communicate with others, and how I need to constantly focus on moving forward.”
Pam Lock – Calgary Board of Education
Audience: Communication skills are needed by all employees but especially by managers, supervisors, and any employee that interacts with internal or external customers. Managers and supervisors spend up to 80% of their day communicating with employees, upper management customers and other vendors. Excellent communication skills are essential to being a great manager. In addition, almost all service problems originate from breakdowns in communication that could be avoided by better communication skills on the part of customer service representatives.
How You Benefit: · Identify common communication problems that may be holding you back
· Develop skills in asking questions that give you information you need
· Learn what your non-verbal messages are telling others
· Develop skills in listening actively and empathetically to others
· Learn how to firmly stand your ground and make your feelings heard
· Enhance your ability to handle difficult situations without being manipulated
· Be aware of the five types of relationships
Other Details: This workshop includes the use of a behavioral profile, this profile provides participants with guidance in creating greater self-awareness. Self-awareness is viewed by many leadership experts as one of the keys to becoming a successful leader and highly productive team member
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
Cancellations within 5 business days are typically not refundable, however exceptions may be made on a case by case basis.
- Map & Reviews
Empower Performance Group
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.
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