Rapport and Relationship Building (Module 3)

Learn how you can create more positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence & trust of those that they meet.

Course Outline

Common Sales Challenges and Training Needs Addressed in this Workshop:

• Here is a list that may apply to one individual, several staff or an entire sales team:
• Creating a comfortable setting, easing tension and connecting with people in a variety of situations and circumstances.
• Maintaining, building, furthering and growing relationships while remaining focused on advancing business opportunities, revenue growth and acceptable margins.
• Challenges with basic people skills, those who struggle with human empathy, warmth, compassion and sentimentality.
• Discomfort with personal or intimate conversational skills including how to initiate them, follow through with them and conclude or transition them to more business related matters.

Workshop Highlights: 

• Learn how you can create more positive first impressions when beginning a new business relationship.
• Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet.
• Discover the “Compliance Principles” and the role that they play in decision making and professional selling.
• Explore techniques for avoiding disappointment and letting customers down.
• Participants will learn the importance of consistency in maintaining long term business relationships as they examine human nature and how clients constantly monitor our performance.
• You will discover the dangers of assumption and the negative impact it can have on even solid business relationships.
• Gain valuable strategies for improved client retention through your rapport and relationship building methods.
• People are influenced by people they like, get the power of rapport working for you!

Who Should Attend:

• Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to a faster start in their sales career.
• Those who understand the need for stronger people skills and wish to improve their ability to relate to a broader audience of prospects and customers for increased selling opportunities.
• People who have strong technical or product knowledge but lack the soft finesse skills that make it easier to connect with a client.
• Participants who want to raise their consciousness and have a clearer understanding of how to "click" with a prospect.
• Anyone who has difficulty getting a customer to open up and share their problems, challenges and concerns with their current situation.
• Those who have a stiff or rigid personality and often feel awkward and uncomfortable when attempting to engage non-business related communications and conversations.
• Sales people who constantly face pricing objections and want to increase their ability to influence and persuade a prospect or customer to buy.

Additional Details

Pre-Requisites

Certificates offered

Training Materials, and Refreshments Included. Participants will receive a Certificate of completion.

Cancellation Policy

Map & Reviews

Elite Training Systems
[ View Provider's Profile ]

Reviews

 

This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.