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This course defines the tasks necessary for the Operation, Administration, Management, and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment.


 
Course Outline
This course defines the tasks necessary for the Operation, Administration, Management, and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment. The following are suggested as prerequisites: CCNA, CCNA Voice, CVOICE, CIPT1, ICMPT1, ICMPT2, and IPCC Enterprise.

Audience

This intermediate course is for Customers, Channel Partners / Resellers, and Employees.

Skills taught
Upon completing this course, you will be able to meet these overall objectives:
  • Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
  • Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
  • Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
  • Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
  • Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
  • Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
  • Install and configure the CVP VoiceXML Solution for Unified CVP.
  • Define and discuss reporting as it relates to a Unified CVP Solution.
  • Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.
Couse Content

Module 1:  Cisco Unified CVP Technical Overview

  • Lesson 1:  Cisco Unified CVP Overview
  • Lesson 2:  Components, Capabilities and Licensing
  • Lesson 3:  Deployment Models and Call Flow
  • Lesson 4:  Management and Reporting
Module 2:  Cisco Unified CVP Comprehensive
  • Lesson 1:  Cisco Unified CVP Comprehensive Overview
  • Lesson 2:  Cisco Unified CVP Software Installation and Configuration
  • Lesson 3:  Cisco IOS Voice Browser Configuration for Cisco Unified CVP
  • Lesson 4:  Cisco Unified ICM Enterprise Configuration for Cisco Unified CVP
  • Lesson 5:  Cisco Unified Communications Manager Configuration for Cisco Unified CVP
Module 3:  Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  • Lesson 1:  Scripting Overview
  • Lesson 2:  Cisco Unified ICM Enterprise Scripting Micro-Applications
  • Lesson 3:  Advanced Speech
  • Lesson 4:  Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
  • Lesson 5:  Subsequent Transfers and Queuing Calls
Module 4:  Cisco Unified CVP VXML Solution
  • Lesson 1:  VoiceXML Overview
  • Lesson 2:  VoiceXML Installation and Configuration
Module 5:  Events, Log Files and Reporting
  • Lesson 1:  Cisco Unified CVP Reporting
  • Lesson 2:  Events and Log Files
Module 6:  Failover, Diagnostics and Troubleshooting
  • Lesson 1:  Failover and High Availability
  • Lesson 2:  Troubleshooting
Labs:
  • Familiarization with Cisco Unified CVP
  • Unified CVP Comprehensive Part 1
  • Unified CVP Comprehensive Part 2
  • Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
  • VoiceXML Solution for Cisco Unified CVP
  • Reporting Database and Backup
  • Troubleshooting Cisco Unified CVP

Prerequisites & Certificates
Pre-Requisites

CCNA
CVOICE
CIPT1
ICMPT1
ICMPT2
IPCC Enterprise

Certificates offered

Certificate of Completion


Cancellation Policy
Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.


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ARP Technologies
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