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Learn to add, move, change & troubleshoot IP telephony devices. Support IP phone users & identify network & server impact when administering changes; Configure the latest version of Cisco Communications Manager with Cisco 7960 & 7961 IP Phones & more

Course Outline
In this course, students learn to add, move, change, and troubleshoot IP telephony devices. Students will learn to support IP phone users and identify network and server impact when administering changes. Students will also configure the latest version of Cisco  Communications Manager with Cisco 7960 and 7961 IP Phones, IP SoftPhones, and Catalyst switches with in-line power. Everything in Cisco(TM)s ACCM course will be covered.

Students will learn to configure and use Cisco(TM)s Unity application - a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, students will integrate a Unity server with a Communications Manager deployment, learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification. Students will build and test a sophisticated IP telephony network that can be used as a template for a real deployment.

The Unity component allows seamless integration of the Unity server into the CallManager cluster deployed in the first part of the course. CCNA or CCNA Voice Certification is a mandatory prequisite. Basic knowledge of TCP/IP and IP Telephony concepts is also imperative. This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are managine and maintaining installed Cisco IP Telephony products.

This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting day to day operations of Cisco IP telephony products.

Skills taught
In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of the Communications Manager appliance with Cisco IP Phones.  Students will cover everything in Cisco's ACUCM course to learn to administer Cisco Unified Communications Manager as well as Cisco's AUM course to administer Unified Message..  In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.
Course Content

Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephony

  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
Lesson 2: Describing Deployment Models
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
Lesson 3: Understanding Advanced Multisite Features
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
Module 2: Defining the Basic Configuration
Lesson 1: Logging In to Cisco Unified Communications Manager

  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
Lesson 2: Examining Basic Server Configuration
  • Server Configuration"Eliminating DNS Reliance
  • Configuring Enterprise Parameters
Lesson 3: Describing Multilevel Administration
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
Lesson 4: Configuring DRS Backup and Restore Procedures
  • DRS Backup Procedures
  • DRS Restore Procedures
Module 3: User Administration
Lesson 1: Understanding User Configuration

  • Understanding User Management
  • Configuring Users
Lesson 2: Using the User Web Pages
  • Understanding the User Web Pages
  • Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameters

  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
Lesson 2: Supporting Cisco Unified IP Phones
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity

  • Organizational Dial Plan
  • Trunks
  • Gateways
Lesson 2: Creating Route Plans
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Translation Patterns and Route Filters

  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
Lesson 2: Implementing Digit Manipulation
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
Module 7: Class of Control
Lesson 1: Defining Class of Control

  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
Lesson 2: Using Class of Control Features
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources

  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
Lesson 2: Exploring Media Resource Management
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
Module 9: Features and Services
Lesson 1: Describing Basic Features

  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
Lesson 2: Exploring Hunt Groups
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
Lesson 3: Describing Phone Services
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
Module 10: Introduction to Cisco Unity Connection
Lesson 1: Overview of Cisco Unity Connection

  • Understanding Cisco Unity Connection
  • Cisco Unity Connection Integration
  • Active-Active, High-Availability Deployment
  • Digital Networking Deployment Model
Lesson 2: Navigating Cisco Unity Connection
  • Accessing Cisco Unity Connection
  • Logging into Cisco Unity Connection Applications
  • Cisco Unified Serviceability and Cisco Unity Connection Serviceability
  • Cisco Unity Connection Administration
  • Port Configuration for Telephony Integration
  • General Configuration
Lesson 3: Understanding Call Handlers, Users, and Call Flow
  • Call Processing
  • Default Call Handlers
  • Handlers"Function and Purpose
  • Default Call Handler Flow
  • Call Handler Configuration
  • Incoming Call Flows
  • Cisco Unity Connection Incoming Call Flow
  • Message Retrieval
  • Incoming Call Processing Components
  • Call Routing"Direct or Forwarded
  • Call Routing"Direct
  • Call Routing"Forwarded
  • Configuration of Users
  • Implementation of Call Routing
  • Implementation of Call Routing"Direct
  • Implementation of Call Routing"Forwarded
  • Directory Handlers
  • Directory Handlers Configuration
  • Interview Handlers
  • Interview Handlers Configuration
Module 11: Configuration of Users and Contacts
Lesson 1: Explaining Users and Contacts

  • Understanding Users
  • Preparing to Configuring Users
  • Configuring Authentication Rules
  • Configuring CoS
  • Configuring Schedules and Holidays
  • Configuring User Templates
  • Configuring Users
  • Understanding Contacts
  • Configuring Contact
Lesson 2: Managing Multiple Users
  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using BAT
  • Reviewing Users
Module 12: Implementation of Features
Lesson 1: Implementing the Dial Plan

  • Dial Plan Components
  • Dial Plan Configuration
Lesson 2: Understanding User Features

Reviewing User Features

Lesson 3: Accessing Voice Messaging and User Features

  • Accessing Voice Messaging
  • Phone View
  • Implementing Cisco Unity Connection VMO
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging
Lesson 4: Managing Distribution ListsDistribution Lists"System Distribution Lists
  • Distribution Lists"Private Distribution Lists
Module 13: Use of Cisco Unity Connection Applications, Tools and Reports
Lesson 1: Designing an Audiotext Application

  • Audiotext Application Design
  • Audiotext Application Configuration
  • Greeting Administrator
  • Greeting Administrator Configuration
Lesson 2: Using Cisco Unity Connection Tools and Reports
  • Using the Bulk Edit Feature
  • Using Task Management
  • Cisco Unity Connection Reports
Lesson 3: Using the DRS
  • Disaster Recovery System
  • Configuring Backups
  • Performing Restore Operations

Prerequisites & Certificates

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager.

Certificates offered

Certificate of Completion

Cancellation Policy
Public Schedule - Instructor Led Training:
Cancellation notice of 10 (ten) business days is required to cancel a course without penalty. Cancellation of less than 10 (ten) business days prior to the start of the course or non-attendance will result in a charge of 100% of the course cost.
Group (Dedicated) Training: Cancellation notice of 15 (fifteen) days is required to cancel a private course without penalty. Cancellation of less than 15 (fifteen) days will result in a charge of 100% of the private training cost.

Substitutions of enrolled students in scheduled classes are permitted prior to the class start on the first day. ARP's choice of instructor for any course is subject to change.

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