ITGOV - COBIT 4.1 Foundation Certification (includes exam)

This program is offered over a 2-day period & includes approximately 14 hours of student-instructor interaction; a 1-hour 40 multiple choice certification exam on the afternoon of the third day. The course is taught by experienced instructors...

Course Outline

The COBIT Foundation Certificate program is intended to enable the course participants to apply the COBIT Governance Framework guidelines to their IT Service Management programs.

This program is offered over a 2-day period and includes approximately 14 hours of student-instructor interaction; a 1-hour 40 multiple choice certification exam on the morning of the third day from 10am-11am. 

The course is taught by experienced instructors who bring real ITSM life experiences into the classroom, the delivery approach combines theoretical and hands-on knowledge transfer, including exercises.

Audience The target group for this program is:
    * Individuals who require an understanding of COBIT Governance framework, associated processes and how it may be used to enhance the quality of IT service management within an organization. 
    * IT professionals that are working within an organization that has adopted and adapted ITSM as its standard to managing IT Services 
    * This may include but is not limited to, IT professionals, business managers and business process owners.

Content and Objectives Through a series of lectures designed at achieving a clear understanding of the COBIT Governance and through various exercises, assignments and discussions, participants will gain the necessary knowledge enabling them to discover and better understand:
    * How IT management issues are affecting organizations
    * The need for a control framework driven by the need for IT Governance
    * How COBIT meets the requirement for an IT Governance Framework
    * How COBIT is used with other standards and best practices
    * The functions that COBIT provides and the benefits of using COBIT
    * The COBIT Framework and all the components of COBIT (Control Objectives, Control Practices, Management Guidelines, Assurance Guidelines)
    * How to apply COBIT in a practical situation
    * How the use of COBIT is supported by the ITGI (IT Governance Institute)

The Course Content addresses the following:
    * Need for an IT control framework and how this is addressed by COBIT
    * The elements of the COBIT Framework with practical examples
    * IT governance issues and how COBIT addresses the need for sound IT governance practices
    * The components of the COBIT Framework
    * How to apply COBIT in practice

1. Introduction to COBIT
    * Positioning of COBIT from control objectives to IT governance
    * Governance concepts and IT issues and how COBIT is useful in these matters

2. The need for control and a control framework
    * What is the business risk?
    * Achieving business objectives
    * Defining what is control
    * How to control and manage IT processes
    * The benefits of using COBIT to support control and governance of IT

3. Introduction to COBIT Terminology
    * COBIT as an IT Framework
    * The Information Criteria
    * Information Resources
    * The Domains
    * The IT Processes
    * The Control Objectives
    * The Management Guidelines
    * The Audit Guidelines

4. Applying COBIT in practice

5. Introduction to Implementation Tools

Program Material
The program includes the following program material:
    * Instructor presentation
    * COBIT 4.1 material
    * Quiz questions
    * Acronyms and glossary

Additional Details

Pre-Requisites

There are no formal prerequisites for this program. However, it is recommended that course participants possess: * General knowledge of ITSM best practices. Can be fulfilled by attending course ITIL Foundation Certification Version 3 (includes exam) * 2 to 4 years professional experience working in IT Service Management environment

Certificates offered

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This course was great, very informative, had Lionel as instructor and he was also very good.

Reviewed by Robin T. 2012

   

Instructor was eager to assist but lacked subject matter expertise. Course time management was very poor. Content provided could have been delivered effectively in a one day course.

Reviewed by Inta N. 2012

   

Good Course, good trainer. All questions addressed equally and in a timely professional manner.

Reviewed by Joe L. 2011

   

The course content was interesting; however, the instructor didn't have enough knowledge about Microsoft Sharepoint 2010 Development and wasn't able to answer questions without google search. In the future CTE needs to make sure the instructors have real on-hands experience and are highly trained in the technologies they are supposed be teaching.

Reviewed by Heliana P. 2011