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If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® Certification course is the first step in your preparation.


 
Course Outline
This is an accelerated course that covers 10 days of training in 5 days.  Some evening reading should be expected.

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

Audience The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

At Course Completion After completing this course, students will be able to:
    * Identify the components of standard desktop personal computers.
    * Identify fundamental components and functions of personal computer operating systems.
    * Identify best practices followed by professional personal computer technicians.
    * Install and configure computer components.
    * Install and configure system components.
    * Maintain and troubleshoot peripheral components.
    * Troubleshoot system components.
    * Install and configure operating systems.
    * Maintain and troubleshoot installations of Microsoft Windows.
    * Identify network technologies.
    * Install and manage network connections.
    * Support laptops and portable computing devices.
    * Support printers and scanners.
    * Identify personal computer security concepts.
    * Support personal computer security.

Certified Professional Exams
This course will help the student prepare for the following CompTIA exams:
    * CompTIA A+ Essentials and 220-602 (IT Technician)

Course Outline Lesson 1: Personal Computer Components
Topic 1A: Personal Computer Components
Topic 1B: System Unit Components
Topic 1C: Storage Devices
Topic 1D: Personal Computer Connection Methods

Lesson 2: Operating System Fundamentals
Topic 2A: Personal Computer Operating Systems
Topic 2B: Windows User Interface Components
Topic 2C: Windows File System Management
Topic 2D: Windows System Management Tools

Lesson 3: PC Technician Professional Best Practices
Topic 3A: Tools of the Trade
Topic 3B: Electrical Safety
Topic 3C: Environmental Safety and Materials Handling
Topic 3D: Perform Preventative Maintenance
Topic 3E: Diagnostics and Troubleshooting
Topic 3F: Professionalism and Communication

Lesson 4: Installing and Configuring Peripheral Components
Topic 4A: Install and Configure Display Devices
Topic 4B: Install and Configure Input Devices
Topic 4C: Install and Configure Adapter Cards
Topic 4D: Install and Configure Multimedia Devices

Lesson 5: Installing and Configuring System Components
Topic 5A: Install and Configure Storage Devices
Topic 5B: Install and Configure Power Supplies
Topic 5C: Install and Configure Memory
Topic 5D: Install and Configure CPUs
Topic 5E: Install and Configure System Boards

Lesson 6: Maintaining and Troubleshooting Peripheral Components
Topic 6A: Troubleshoot Display Devices
Topic 6B: Maintain and Troubleshoot Input Devices
Topic 6C: Troubleshoot Adapter Cards
Topic 6D: Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components
Topic 7A: Troubleshoot Storage Devices
Topic 7B: Troubleshoot Power Supplies
Topic 7C: Troubleshoot Memory
Topic 7D: Troubleshoot CPUs
Topic 7E: Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems
Topic 8A: Install Microsoft Windows
Topic 8B: Upgrade Windows
Topic 8C: Add Devices to Windows
Topic 8D: Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows
Topic 9A: Operating System Utilities
Topic 9B: Maintain Microsoft Windows
Topic 9C: Troubleshoot Microsoft Windows
Topic 9D: Recover Microsoft Windows

Lesson 10: Network Technologies
Topic 10A: Network Concepts
Topic 10B: Network Communications
Topic 10C: Network Connectivity
Topic 10D: Internet Technologies

Lesson 11: Installing and Managing Network Connections
Topic 11A: Create Network Connections
Topic 11B: Install and Configure Web Browsers
Topic 11C: Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices
Topic 12A: Laptop and Portable Computing Device Components
Topic 12B: Install and Configure Laptops and Portable Computing Devices
Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers and Scanners
Topic 13A: Printer and Scanner Technologies
Topic 13B: Printer and Scanner Components
Topic 13C: Printer and Scanner Processes
Topic 13D: Install and Configure Printers and Scanners
Topic 13E: Maintain and Troubleshoot Printers and Scanners

Lesson 14: Personal Computer Security Concepts
Topic 14A: Security Fundamentals
Topic 14B: Security Protection Measures
Topic 14C: Data and Physical Security
Topic 14D: Wireless Security
Topic 14E: Social Engineering

Lesson 15: Supporting Personal Computer Security
Topic 15A: Install and Configure Security Measures
Topic 15B: Maintain and Troubleshoot Security Measures

Appendix A: Mapping Course Content to the CompTIA A+ Essentials 220-601 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ IT Technician 220-602 Exam Objectives
Appendix C: Mapping Course Content to the CompTIA A+ Remote Technician 220-603 Exam Objectives
Appendix D: Mapping Course Content to the CompTIA A+ Depot Technician 220-604 Exam Objectives
Appendix E: A Brief History of Personal Computers
Appendix F: CompTIA A+ Acronyms

Prerequisites & Certificates
Pre-Requisites

* Students taking this course should have the following skills: End-user skills with Windows-based personal computers, including the ability to: Browse and search for information on the Internet. Start up and shut down the computer. Log on to a computer and computer network. Run programs. Move, copy, delete, and rename files in Windows Explorer. Basic knowledge of computing concepts, including: The difference between hardware and software. The functions of software components, such as the operating system, applications, and file systems. The function of a computer network.

Certificates offered

The student kit includes a comprehensive workbook and other necessary materials for this class.


Cancellation Policy
10 business day cancellation policy. if the course is confirmed and the student cancels within 10 days of the course, then they get charged and apply a credit for future courses. If they cancel outside of 10 business days, then there are no charges at all.
Map & Reviews
CTE Solutions
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Reviews
 

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Here are some reviews of the training vendor.
I realize that we are constantly dealing with technology, but I still think for a registration fee of almost $3,000, that a hardcover book should be included. I know that the option to print the book on a one-time basis exists.
Reviewed by 2016
no
Reviewed by 2016
The instructor was very knowledgeable and answered all questions. Jarod did an excellent job presenting.
Reviewed by 2015
The room was cold. I had to sit next to the space heater. It would be good to tell future patrons to dress warmly AHEAD of time. No suprises.
Reviewed by 2015
He was great and offered his contact info for further questions.
Reviewed by 2015
Howard was a fantastic instructor and the course was exactly what I required.
Reviewed by 2014
The trainer was excellent - the course exceeded my expectations.
Reviewed by 2014
This course provides an excellent overview and a bit of practice on the various functions of SharePoint 2013. I was disappointed at the number of exceedingly long breaks given after each module. I would have preferred less break time and more content to the course. Having never taken a SharePoint course with another provider, I don't know if this is the norm with all providers of just this one in particular.
Reviewed by 2014
I ranked the "Use of Technology" low because for Users who were remote the VM's that were setup were a little wonky. Could be very slow at times and then sometimes they needed to be refreshed to work properly with the lab. In some instances we couldn't follow along as replication would not occur fast enough and we would have our lab cut short (for us remote Users).
Reviewed by 2014
The instructor was good at remembering to acknowledge the online students even though he was facing a classroom of students also.
Reviewed by 2014
Insructor was not so good with the live examples. Also the handouts was not so useful
Reviewed by 2013
The trainer was excellent, very knowledgeable and had a lot of valuable experience to share. The problem was that there were way too many workshops that took too long and interfered with getting the maximum benefit from the instructor and the course.
Reviewed by 2013
This was quite informative. It was a great opportunity to have ‘real life’ discussions with certified PMs. The instructor had excellent examples and was able to share his PM experiences with us with concrete examples. In addition, this was a great opportunity to network with private sector/public sector PMs and develop a better appreciation of PM on both sides of the fence. Cheers, CL
Reviewed by 2013
no
Reviewed by 2013
I did not like the video format
Reviewed by 2013
As a remote attendee, it appeared the instructor paid attention to the "Attendee" and "Chat" windows only a few times throughout the day, so I was not confident that he would see if I sent a message or raised my hand during the course.
Reviewed by 2013
The chairs were not very comfortable and the material contained spelling and grammatical error (a few but still)as well as repetition of words.
Reviewed by 2013
Was a bit slow the last 1/2 day. Of course, for some, this was the last of a 4 day course (not just 2 days).
Reviewed by 2013
I really enjoyed the course and I learned a lot. The pace was excellent.
Reviewed by 2013
good!
Reviewed by 2013
The room was excellent on its own - less distraction and no noise around you. There was no direction to the room when I walked in and therefore was not sure if I was heading in the right direction. We were not provided with the direction that there was coffee and fridge on the 3rd floor, and the bathroom floor was dirty.
Reviewed by 2012
This course was great, very informative, had Lionel as instructor and he was also very good.
Reviewed by 2012
Instructor was eager to assist but lacked subject matter expertise. Course time management was very poor. Content provided could have been delivered effectively in a one day course.
Reviewed by 2012
Good Course, good trainer. All questions addressed equally and in a timely professional manner.
Reviewed by 2011
The course content was interesting; however, the instructor didn't have enough knowledge about Microsoft Sharepoint 2010 Development and wasn't able to answer questions without google search. In the future CTE needs to make sure the instructors have real on-hands experience and are highly trained in the technologies they are supposed be teaching.
Reviewed by 2011
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