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This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, provides comprehensive training for those with some existing knowledge of, & support experience with, networked desktop & notebook computers running Windows 2000 Pro, XP or Vista.


 
Course Outline

This is an accelerated course that covers 10 days of training in 5 days.  Some evening reading should be expected.

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
The CompTIA A+ Certification course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2012 objectives (exam numbers 220-801, 220-802), in order to become a CompTIA A+ Certified Professional.

Prerequisites

Students taking this course should have the following skills
  • end-user skills with Windows®-based personal computers, including the ability to
  • browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs
  • move, copy, delete, and rename files in Windows Explorer.

Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses
  • Introduction to Personal Computers
  • Using Windows XP
  • Introduction to Personal Computers: Using Windows 7
The following Logical Operations courses are also recommended
  • Windows XP Introduction or
  • Microsoft® Windows 7: Level 1.

Course Content

Lesson 1: Hardware Fundamentals

  • Topic A: Computer System Components
  • Topic B: Storage Devices
  • Topic C: Device Connections and Interfaces

Lesson 2: Operating System Fundamentals
  • Topic A: Personal Computer Operating Systems
  • Topic B: Windows Control Panel Utilities
  • Topic C: Command Line Tools
  • Topic D: Windows Security Settings
  • Topic E: Windows Operating System Tools

Lesson 3: Operational Procedures
  • Topic A: Basic Maintenance Tools and Techniques
  • Topic B: Electrical Safety
  • Topic C: Environmental Safety and Materials Handling
  • Topic D: Professionalism and Communication

Lesson 4: Peripheral Components
  • Topic A: Install and Configure Display Devices
  • Topic B: Install and Configure Input Devices
  • Topic C: Install and Configure Expansion Cards
  • Topic D: Install and Configure Multimedia Devices

Lesson 5: Managing System Components
  • Topic A: Motherboards
  • Topic B: CPUs and Cooling Systems
  • Topic C: Select and Install Power Supplies
  • Topic D: RAM Types and Features
  • Topic E: Install and Configure Storage Devices
  • Topic F: Configure the System BIOS

Lesson 6: Installing and Configuring Operating Systems
  • Topic A: Implement Virtualization
  • Topic B: Install Microsoft Windows
  • Topic C: Windows Upgrades
  • Topic D: Windows Preventive Maintenance

Lesson 7: Customized Client Environments
  • Topic A: Standard Clients
  • Topic B: Custom Client Environments

Lesson 8: Networking Technologies
  • Topic A: Physical Network Connections
  • Topic B: TCP/IP
  • Topic C: Network Connectivity
  • Topic D: Ports and Protocols
  • Topic E: Set Up and Configure Windows Networking
  • Topic F: Networking Tools

Lesson 9: Installing, Configuring, and Maintaining SOHO Networks
  • Topic A: Install and Configure SOHO Networks
  • Topic B: SOHO Network Security

Lesson 10: Supporting Laptops
  • Topic A: Laptop Hardware and Components
  • Topic B: Install and Configure Laptop Hardware Components

Lesson 11: Mobile Computing
  • Topic A: Mobile Device Technologies
  • Topic B: Configure Mobile Devices

Lesson 12: Supporting Printers
  • Topic A: Printer Technologies
  • Topic B: Install, Configure, and Maintain Printers

Lesson 13: Security
  • Topic A: Security Fundamentals
  • Topic B: Security Threats and Vulnerabilities
  • Topic C: Security Protection Measures
  • Topic D: Workstation Security

Lesson 14: Troubleshooting Hardware Components
  • Topic A: Troubleshooting Theory
  • Topic B: Troubleshoot Video and Display Devices
  • Topic C: Troubleshoot Hard Drives and RAID Arrays
  • Topic D: Troubleshoot System Components
  • Topic E: Troubleshoot Laptops
  • Topic F: Troubleshoot Printers

Lesson 15: Troubleshooting System-Wide Issues
  • Topic A: Troubleshoot Operating Systems
  • Topic B: Troubleshoot Wired and Wireless Networks
  • Topic C: Troubleshoot Common Security Issues

Prerequisites & Certificates
Pre-Requisites

Students taking this course should have the following skills end-user skills with Windows-based personal computers, including the ability to browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network. An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses Introduction to Personal Computers Using Windows XP Introduction to Personal Computers: Using Windows 7 The following Logical Operations courses are also recommended Windows XP Introduction or Microsoft Windows 7: Level 1.

Certificates offered

Certificate of completion


Cancellation Policy
10 business day cancellation policy. if the course is confirmed and the student cancels within 10 days of the course, then they get charged and apply a credit for future courses. If they cancel outside of 10 business days, then there are no charges at all.
Map & Reviews
CTE Solutions
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Reviews
 

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Here are some reviews of the training vendor.
I realize that we are constantly dealing with technology, but I still think for a registration fee of almost $3,000, that a hardcover book should be included. I know that the option to print the book on a one-time basis exists.
Reviewed by 2016
no
Reviewed by 2016
The instructor was very knowledgeable and answered all questions. Jarod did an excellent job presenting.
Reviewed by 2015
The room was cold. I had to sit next to the space heater. It would be good to tell future patrons to dress warmly AHEAD of time. No suprises.
Reviewed by 2015
He was great and offered his contact info for further questions.
Reviewed by 2015
Howard was a fantastic instructor and the course was exactly what I required.
Reviewed by 2014
The trainer was excellent - the course exceeded my expectations.
Reviewed by 2014
This course provides an excellent overview and a bit of practice on the various functions of SharePoint 2013. I was disappointed at the number of exceedingly long breaks given after each module. I would have preferred less break time and more content to the course. Having never taken a SharePoint course with another provider, I don't know if this is the norm with all providers of just this one in particular.
Reviewed by 2014
I ranked the "Use of Technology" low because for Users who were remote the VM's that were setup were a little wonky. Could be very slow at times and then sometimes they needed to be refreshed to work properly with the lab. In some instances we couldn't follow along as replication would not occur fast enough and we would have our lab cut short (for us remote Users).
Reviewed by 2014
The instructor was good at remembering to acknowledge the online students even though he was facing a classroom of students also.
Reviewed by 2014
Insructor was not so good with the live examples. Also the handouts was not so useful
Reviewed by 2013
The trainer was excellent, very knowledgeable and had a lot of valuable experience to share. The problem was that there were way too many workshops that took too long and interfered with getting the maximum benefit from the instructor and the course.
Reviewed by 2013
This was quite informative. It was a great opportunity to have ‘real life’ discussions with certified PMs. The instructor had excellent examples and was able to share his PM experiences with us with concrete examples. In addition, this was a great opportunity to network with private sector/public sector PMs and develop a better appreciation of PM on both sides of the fence. Cheers, CL
Reviewed by 2013
no
Reviewed by 2013
I did not like the video format
Reviewed by 2013
As a remote attendee, it appeared the instructor paid attention to the "Attendee" and "Chat" windows only a few times throughout the day, so I was not confident that he would see if I sent a message or raised my hand during the course.
Reviewed by 2013
The chairs were not very comfortable and the material contained spelling and grammatical error (a few but still)as well as repetition of words.
Reviewed by 2013
Was a bit slow the last 1/2 day. Of course, for some, this was the last of a 4 day course (not just 2 days).
Reviewed by 2013
I really enjoyed the course and I learned a lot. The pace was excellent.
Reviewed by 2013
good!
Reviewed by 2013
The room was excellent on its own - less distraction and no noise around you. There was no direction to the room when I walked in and therefore was not sure if I was heading in the right direction. We were not provided with the direction that there was coffee and fridge on the 3rd floor, and the bathroom floor was dirty.
Reviewed by 2012
This course was great, very informative, had Lionel as instructor and he was also very good.
Reviewed by 2012
Instructor was eager to assist but lacked subject matter expertise. Course time management was very poor. Content provided could have been delivered effectively in a one day course.
Reviewed by 2012
Good Course, good trainer. All questions addressed equally and in a timely professional manner.
Reviewed by 2011
The course content was interesting; however, the instructor didn't have enough knowledge about Microsoft Sharepoint 2010 Development and wasn't able to answer questions without google search. In the future CTE needs to make sure the instructors have real on-hands experience and are highly trained in the technologies they are supposed be teaching.
Reviewed by 2011
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