Learn: in:
» back to Search Results

Course rating of 0 Vendor rating of 0


A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITILŪ best practice framework, V3.


 
Course Outline
A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships
within core IT service management processes and functions, according to the ITIL® best practice
framework, V3.
Who should attend? Anyone working in the delivery of IT services.
What’s included?
  • EXIN approved program trainer
  • Comprehensive course binder with slides
  • Exercises + Case study
  • Practice Exam
  • Access to on-line course material
  • On-site exam
Examination: An independent examination body awards the Foundation Certificate in IT Service Management
after participants received a passing grade on the examination. The examination is 60 minutes in
duration and consists of 40 multiple-choice questions.
Related Courses:
  • ITSM Awareness
  • ITIL V2 Practitioner Support and Restore
  • ITIL V2 Practitioner Release and Control
  • ITIL V2 Service Manager Fast Track
  • ITIL V2 Service Manager
  • COBIT Exam Prep and COBIT Foundation Exam
  • ISO 20000 Consultant Certification
  • ITIL V2-V3 Foundation Bridging

Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

Certificate of completion


Cancellation Policy
You may cancel, at no charge, a Class enrollment at least 15 days prior to the Class start date by giving us notice. If your plans change, please cancel your enrollment as soon as possible by calling 416-927-7170. A cancellation must be done on a business day at least 15 days prior to the course start date. If canceled less than 15 days before the course, it is subject to a cancellation charge equal to the list tuition fee. If a student does not attend a Class without having canceled in accordance with these Terms, you must pay the full price for the Class.

Substitutions of enrolled students in the scheduled Classes are permitted at no charge prior to the Class start on the first day. If you are sending a substitute, please let us know to avoid no show charges.

Map & Reviews
ACRA Training
[ View Provider's Profile ]

Reviews
 

This course has not yet been rated by one of our members.

If you have taken a course through this vendor please log into your account and leave feedback for this vendor. You will be helping ensure our members get directed to the best training facilities.

need-to-train-a-group-banner

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

This page has been viewed 354 times.