This one-day workshop will teach participants: - The essential background for trainers to have - How being genuine enhances training - How to ask good questions - Key listening skills - How to develop rapport building strategies
- Course Outline
This one-day workshop will teach participants:
- The essential background for trainers to have
- How being genuine enhances training
- How to ask good questions
- Key listening skills
- How to develop rapport building strategies
- The essentials of presentation skills
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What Makes a Good Trainer
To start the day, we will discuss some key background ideas, including principles of adult learning and what the word "trainer" means.
Projecting the Right Image
Next, participants will learn how to make the a good, lasting first impression and how to maintain that impression.
During this session, participants will explore what being genuine means in a large group discussion.
Acting Assertively vs. Aggressively
Participants will explore the differences between passive, aggressive, and assertive behavior, and why assertive behavior is important for a trainer.
Asking the Right Questions to get the Right Answers
This session will focus on open questions, closed questions, and the communication funnel. Participants will also have an opportunity to practice these skills in an exercise.
Participants will identify their listening strengths and weaknesses through a quick quiz and a personal inventory. We will also discuss some ways that participants can improve their listening skills.
Connecting With People
During this session, we will look at ways to build rapport and how to use facilitative training. Participants will then evaluate themselves to see what skills they need to build in these areas. To conclude the session, we will look at some potential problem situations and ways to defuse them before they start.
We will use the PAFEO acronym to identify the elements of a good presentation.
Essentials for Success
We will ask participants to complete a checklist of what attributes they feel makes a good trainer. This will also help participants identify areas for further training.
Dos and Donts for New Trainers
To wrap up the learning points, participants will discuss a checklist of do's and don'ts.
At the end of the day, students will have an opportunity to ask questions, complete an action plan, and talk with the trainer.
- Prerequisites & Certificates
Certificate of Completion
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
- Map & Reviews
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