We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.
- Course Outline
We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldnâ€™t be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.
This workshop will help participants:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve their communications skills, including listening, questioning, and being more assertive.
- Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Personal Best, Professional Best
To begin, participants will discuss what affects a first impression and how they can improve the impression they give to others.
Putting Others at Ease
One part of making a good impression is to get so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.
Participants will explore types of distorted thinking through a case study and large group discussion.
The Steps to Feeling Good
This session will give participants a three-step process to turn negative thinking or emotions around.
Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, using a lecturette, quiz, and group discussion.
Improving Your Assertiveness
Next, participants will explore how they can become more assertive in difficult situations.
Participants will discuss different forms of communication and barriers to each.
Asking and Listening
During this session, participants will learn about two key elements to verbal communication: asking questions and listening.
Next, participants will explore various types of non-verbal communication and their possible interpretations.
This session will look at how to improve written communications, including using the four Câ€™s, editing, and proofreading.
Two main components of getting ahead in the workplace are identifying what you want and helping others to get what they want. This session will look at both of those concepts.
This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.
Next, participants will set some goals using the SMART format.
Working as a Team
Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.
Working with Difficult People
This session will give participants two tools to deal with difficult people: blending and redirecting.
Learning to Say No
Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.
De-Stress Options You Can Use Right Now
To conclude the workshop, participants will learn some easy relaxation techniques.
At the end of the day, students will have an opportunity to ask questions and discuss key points learned.
- Prerequisites & Certificates
Certificate of Completion
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
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