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This 2 day program will equip participants with the skills to interact effectively with colleagues and friends in formal and informal situations. Participants will study the different styles of communication and how to respond to these appropriately.


 
Course Outline
Overview This 2 day program will equip participants with the skills to interact effectively with colleagues, friends and family members in formal and informal situations. Participants will study the different styles of communication and how to respond to these appropriately. Participants will learn about the importance of non-verbal communications and the significance of first impressions. They will learn how to build relationships through the power of effective communication.
Topics
  • Communication styles
  • Verbal and nonverbal communication
  • The importance of first impressions
  • Communicating to build rapport
  • Building positive relationships
    • The importance of providing feedback
  • Understanding supervisor styles
  • Handling human resource issues
  • Communicating with colleagues and subordinates
  • Communicating with customers and vendors
    • Organizational culture
  • Understanding organizational cultures
  • Cultural networks
  • Managing physical culture
  • Managing emotional culture
Audience Anyone who wishes to learn more about the various elements in communication and wants to develop his or her skills in effective communication.

Prerequisites & Certificates
Pre-Requisites

None

Certificates offered

Certificate of Completion


Cancellation Policy
You may cancel, at no charge, a Class enrollment at least 15 days prior to the Class start date by giving us notice. If your plans change, please cancel your enrollment as soon as possible by calling 416-927-7170. A cancellation must be done on a business day at least 15 days prior to the course start date. If canceled less than 15 days before the course, it is subject to a cancellation charge equal to the list tuition fee. If a student does not attend a Class without having canceled in accordance with these Terms, you must pay the full price for the Class.

Substitutions of enrolled students in the scheduled Classes are permitted at no charge prior to the Class start on the first day. If you are sending a substitute, please let us know to avoid no show charges.

Map & Reviews
ACRA Training
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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