This challenge course is based on the version 3 release of the IT Infrastructure Library ITIL this therefore provides the common sense as well as practical advice required to help new and experienced IT Service Management Staff to do their job better.
- Course Outline
This challenge course is based on the version 3 release of the IT Infrastructure Library ITIL this therefore provides the common sense as well as practical advice required to help new and experienced IT Service Management Staff to do their job better. ITIL is the International Service Management standard as described in the IT Infrastructure Library.Service Strategy Provides guidance on how to design develop and implement Service Management not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring hat organizations are in a position to handle the costs and risks associated with the service they deliver. Decisions made with respect to Service Strategy have far-reaching consequences including those with delayed effect Service Design Provides guidance on how to design develop services and Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organizations on how to develop design capabilities for Service Management. Services Transition It provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes preventing undesired consequences while allowing for innovation. Service Operation Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money. Guidance is provides on maintaining stability fixing problems scheduling operations controlling demand and optimizing capacity utilization while allowing for changes from both the reactive and pro active perspectives. Continual Service Improvement Provides guidance on how to design develop and implement Service Management not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring that organizations are in a position to handle the costs and risks associated with the services they deliver. Service Strategy Provides instrumental guidance in creating and maintaining value for customers through better design transition and operation of services. It combines principles practices and methods from quality management change management and capability management. Guidance is provides for linking improvement efforts and outcomes with service strategy design transition and operation
- Prerequisites & Certificates
There are no prerequisites for this course. The course will benefit IT ServiceSupport Managers and staff Project Managers IT Consultants and Developers CIOs and any other role involved in IT Service Management.
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
- Map & Reviews
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