The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts & terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used & their
- Course Outline
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Why should I take ITIL® Foundation?
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.
Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level.
Is it right for me?
This qualification is primarily aimed towards:
- those who require a basic understanding of the ITIL framework;
- those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
- IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.
Participants typically include::
ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- System Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
ITIL® certifications are internationally recognized and, at many organizations, have become a requisite for IT staff.
ITIL® Foundation course is a three day course (with the exam on the afternoon of day three) that covers the five stages of the ITIL® Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Certification: Successfully passing (65%) the 60 minute exam, consisting of 40 multiple choice questions.
ITIL® is a registered trademark of the Cabinet Office.
- Prerequisites & Certificates
Familiarity with IT Services is recommended.
Included in this course is the ITIL Foundation formal certification exam.
- Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course will be fully refunded less a $75 processing fee. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.
- Map & Reviews
Acend Corporate Learning
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