This course focuses on the new ITIL V3 concepts and contents and the main differences between ITIL V2 and V3.Included in this course is the ITIL V3 Foundation “Bridge” formal certification exam.
- Course Outline
This one-day course is only intended for existing holders of the ITIL V2 Foundation Certificate in Service Management who wish to get an equivalent of their ITIL V2 Foundation certificate to V3 Foundation
· ITIL V2 Foundation certificate
Program Content and Objectives
An effective lecture designed at achieving a clear understanding of the new ITIL V3 Best Practice and Service Management lifecycle model, the required knowledge and pre-requisite to prepare for the ITIL V3 Foundation Certification exam
· Overview of ITIL V3 drivers
· Key differences between ITIL V2 and ITIL V3 – What are the major changes?
New concepts, definitions and terminology
Key interfaces, processes and functions
· Overview of:
The Service Lifecycle approach and components of each stage within the lifecycle
The benefits of adopting ITIL V3 Best Practice
The main components (the new books) within the 5 stages in the lifecycle:
Continual Service Improvement
· Key roles and responsibilities
· Technology and Architecture considerations
· The future of ITIL Qualification
The Foundation V3 training program includes the following as reference documentation:
· Program instructor presentation
· Exam study guide
· ITIL V3 acronyms and glossary
· Sample examination questions and answers
- Prerequisites & Certificates
- Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course will be fully refunded less a $75 processing fee. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.
- Map & Reviews
Acend Corporate Learning
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